Upon arriving at the Iberostar Grand I was welcomed by Sacnite’ at the front desk. She checked me in and was very welcoming. Check in was a breeze and was quickly taken to my room. The resort is gorgeous and very clean. The staff work very hard to keep the resort clean and beautiful. Roman from the star friends was the next person that I met that day. He is awesome! He said hello to me every time he saw me and remembered my name after only telling him once. He did a great job at the pool and the Rhapsody Bar during karaoke night That was a lot of fun. Antonio and Daniel were great at the lobby bar, always remembered what you were drinking. Antonio was awesome at mixing the drinks and fun to watch. Everyone was welcoming and always spoke to you no matter what they were doing. The staff did a great job when the hurricane came through. They kept the pool open for us on Thursday until 4pm and then worked very diligently getting ready for it to come. They had the buffet up and open by ten the next morning which was amazing. The food was great. Not all of the restaurants were open every night and even the buffet was closed during my stay, but I just got a ride to Lindo and ate at their buffet. The staff work very hard everyday but always have a hola and smile to give you. Housekeeping was great too! My favorite workers were Antonio and Roman. Enjoyed my stay!

Although we had a hurricane pass through, the hotel did a great job in keeping everyone safe. All was brought up to the speed the following day. All restaurants were not opened during our stay. Alexis was our concierge and he made our stay very welcoming and personable.