I wouldn’t rate this resort 5 star as stated , I visited with my family August 2024.
We arrived to this resort after a very long flight and a short ride in a taxi. On arrival we were checked in and allocated our rooms. I just wanted to shower and sleep. The shower was not clean with long hairs and I had to call reception and ask them to clean the shower. This was dealt with promptly and staff apologised. Rooms are spacious but very dated and noisy which I will say does calm after midnight.
The grounds are beautiful and well maintained and picturesque. I loved the wild life.
The only place with A/C was our rooms . No A/C in the restaurants as they are open plan with ceiling fans so it was uncomfortable to eat with very hot tempratures . Food was okay but much of the same daily however I did manage to find something to eat.

We were bitten by lots of mosquitos , apparently there was a hurricane before we arrived and told that this created more mosquitos.This made our stay very uncomfortable and we had to purchase high strength mosquito repellent.

I loved the water features on each floor and we had access to clean water on tap.

I would not return to this resort.

Myself, family and friends came to this resort for a wedding. Having read a few previous reviews and looking at the Facebook page set up for this resort, we were fooled into believing this resort would be wonderful. About 3 months before we were due to arrive, we noticed a huge influx in negative reviews around illness at the resort. We however wanted to be positive, so went into the holiday with an open mind.
The first day we arrived should have set the tone for the rest of the holiday, but again we'd travelled for over 15 hours, so wanted to get unpacked and settled in.
In short the pros-
-Aircon in the room
-Golf buggies to get around
-Japanese/Brazilian and Mediterranean restaurants

The cons-
- no information given when checking in, so we blindly wondered the resort
- rude and uninterested staff, they clearly didn't want to be working here (nothing done when told about disruptive neighbours, nothing done when told about illness, shouted at when ordering two drinks at a time in the pool despite paying for an all-inclusive hotel, rudely told they don't care when my child was given raw chicken. This is to name a few interactions)
- pool was always dirty (plasters, plants, parts of wigs etc in the water)
- entertainment was not child friendly, not really even adult friendly
- no Aircon in the buffet restaurant, flies on food, some food would sweat because of the heat
- alcohol served to my 9 year old at the wedding reception
- myself and family were ill in the resort, myself the longest for 9 days and couldn't leave the room for 5 of those days
- staff only wanted to talk to you if you were interested in buying a time share
- no good will gesture offered, despite being told on numerous occasions about myself being ill

I could go on about how terrible this resort is, but I don't have all day. My advice would be to avoid and spend your money on a better resort, that will hopefully treat you like valuable guests.
I saw many people writing on the Facebook group about better resorts, that were actually slightly cheaper too. This resort has put me off ever visiting Mexico again, which is a shame.

Family trip of ten adult guest, booked in five rooms. We had a range of rooms from garden view, pool view and beach front. This was our first visit to Waves Beach but we’ve stayed at the Iberostar Lindo a couple years ago. Here is a breakdown of our stay:
Staff: every staff member we interacted with were incredibly helpful, attentive and friendly. Fantastic service all around.
Grounds: the grounds are beautiful and well kept. Gives you more of a jungle/nature feel then other resorts. The resort is very large and can require walking longer distances. They do have a golf cart system that passes by every 10 minutes or so.
Rooms: all our rooms were ready upon arrival and well equipped. We followed tips from other posts and once we were in the rooms called the front and requested they turn the AC down to 18 degrees. Beach rooms allowed for easy access to the beach. There is one buffet/restaurant near by but the rest are a walk. Pool rooms and garden view rooms were in close proximity to the pools and buffets.
Pool/beach: pools are great and very spread out. Seemed to be lots and lounger options. The beach is beautiful and staff were working hard to keep it clean.
Spa: we went to the spa a couple of times for massages and hydro circuits. Facilities are beautiful and clean.
Food: food quality and options were closer to a 4 star. We never had a problem finding something to eat. We also prefer the no reservation system. We found the trick was to eat early and we were able to get right in.

Overall we had a wonderful stay and will definitely return.