Myself, family and friends came to this resort for a wedding. Having read a few previous reviews and looking at the Facebook page set up for this resort, we were fooled into believing this resort would be wonderful. About 3 months before we were due to arrive, we noticed a huge influx in negative reviews around illness at the resort. We however wanted to be positive, so went into the holiday with an open mind.
The first day we arrived should have set the tone for the rest of the holiday, but again we'd travelled for over 15 hours, so wanted to get unpacked and settled in.
In short the pros-
-Aircon in the room
-Golf buggies to get around
-Japanese/Brazilian and Mediterranean restaurants

The cons-
- no information given when checking in, so we blindly wondered the resort
- rude and uninterested staff, they clearly didn't want to be working here (nothing done when told about disruptive neighbours, nothing done when told about illness, shouted at when ordering two drinks at a time in the pool despite paying for an all-inclusive hotel, rudely told they don't care when my child was given raw chicken. This is to name a few interactions)
- pool was always dirty (plasters, plants, parts of wigs etc in the water)
- entertainment was not child friendly, not really even adult friendly
- no Aircon in the buffet restaurant, flies on food, some food would sweat because of the heat
- alcohol served to my 9 year old at the wedding reception
- myself and family were ill in the resort, myself the longest for 9 days and couldn't leave the room for 5 of those days
- staff only wanted to talk to you if you were interested in buying a time share
- no good will gesture offered, despite being told on numerous occasions about myself being ill

I could go on about how terrible this resort is, but I don't have all day. My advice would be to avoid and spend your money on a better resort, that will hopefully treat you like valuable guests.
I saw many people writing on the Facebook group about better resorts, that were actually slightly cheaper too. This resort has put me off ever visiting Mexico again, which is a shame.

Family trip of ten adult guest, booked in five rooms. We had a range of rooms from garden view, pool view and beach front. This was our first visit to Waves Beach but we’ve stayed at the Iberostar Lindo a couple years ago. Here is a breakdown of our stay:
Staff: every staff member we interacted with were incredibly helpful, attentive and friendly. Fantastic service all around.
Grounds: the grounds are beautiful and well kept. Gives you more of a jungle/nature feel then other resorts. The resort is very large and can require walking longer distances. They do have a golf cart system that passes by every 10 minutes or so.
Rooms: all our rooms were ready upon arrival and well equipped. We followed tips from other posts and once we were in the rooms called the front and requested they turn the AC down to 18 degrees. Beach rooms allowed for easy access to the beach. There is one buffet/restaurant near by but the rest are a walk. Pool rooms and garden view rooms were in close proximity to the pools and buffets.
Pool/beach: pools are great and very spread out. Seemed to be lots and lounger options. The beach is beautiful and staff were working hard to keep it clean.
Spa: we went to the spa a couple of times for massages and hydro circuits. Facilities are beautiful and clean.
Food: food quality and options were closer to a 4 star. We never had a problem finding something to eat. We also prefer the no reservation system. We found the trick was to eat early and we were able to get right in.

Overall we had a wonderful stay and will definitely return.

Hotel was great. There had been a few comments made on the hotel, as a family of 4 we always decide to take the experience for yourselves.

Firstly, staff amazing.. super friendly and helpful...(honourable mention to the entertainment staff) - if you stay at either Del Mar or Beach, you have access to it both.

Food - the one thing most people have a problem with.. and to be honest, we only had 1 issue ... buffet was excellent, freshly made daily, chose of restaurants was great the only restaurant we didn't really like was the Star American restaurant.. apart from that every other restaurant was great..
The best restaurant was the Mediterranean.. First class food.

Facilities - Pool cleaned daily however it's on a beautiful nature reserve so there will be a few bugs in the afternoon in the pool...

Drinks - Premium quality

Beach - Private beach with chairs, drinks and food..but be on the look out for Coati's - they are residents at the hotel and if you leave food out.. be sure it won't be there when you go back. The good thing though is the staff are always coming over to clean up.

Gym - great, possibly the best gym I've seen at the resort.. only downside, the final 2 days of our stay it was closed for a refurb but they moved some equipment to another place.

For anyone reading this.. we will book again at Iberostar Waves Beach (they renamed it) and this is something as a family we never do.. we always prefer to try different hotels

Highly recommended for anyone looking for a fantastic family break to Mexico