Dear Guest,
First of all, we would like to thank you for your review and say that it is through feedback such as yours that we can continue to maintain our excellent standards.
Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. We choose and train our staff following strict criteria. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests.We thank you for bringing your concerns to our attention and we will do our best to ensure that any situation that does not meet our criteria is corrected.
On the other hand, regarding cleanliness, we have already taken note of your comments and it surprises us, as we follow a strict cleaning protocol and we are characterized for our immaculate and pristine hotels, we totally agree that correct hygiene is essential to offer a comfortable stay. We assure you that all pools comply with the strictest safety and hygiene protocols and are deep cleaned daily using certified, eco-friendly cleaning products.We regret that was not the impression that you received
We would like to say that your comments are invaluable in helping us create the ideal holiday experience and we hope that you would consider giving us another opportunity to provide you with a truly exceptional experience.
Best regards,
Quality Manager
Iberostar Waves Paraiso Beach