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David T

We will visit again

5.0 of 5 bubblesReviewed 28 Aug 2024via mobile
Hotel was great. There had been a few comments made on the hotel, as a family of 4 we always decide to take the experience for yourselves.

Firstly, staff amazing.. super friendly and helpful...(honourable mention to the entertainment staff) - if you stay at either Del Mar or Beach, you have access to it both.

Food - the one thing most people have a problem with.. and to be honest, we only had 1 issue ... buffet was excellent, freshly made daily, chose of restaurants was great the only restaurant we didn't really like was the Star American restaurant.. apart from that every other restaurant was great..
The best restaurant was the Mediterranean.. First class food.

Facilities - Pool cleaned daily however it's on a beautiful nature reserve so there will be a few bugs in the afternoon in the pool...

Drinks - Premium quality

Beach - Private beach with chairs, drinks and food..but be on the look out for Coati's - they are residents at the hotel and if you leave food out.. be sure it won't be there when you go back. The good thing though is the staff are always coming over to clean up.

Gym - great, possibly the best gym I've seen at the resort.. only downside, the final 2 days of our stay it was closed for a refurb but they moved some equipment to another place.

For anyone reading this.. we will book again at Iberostar Waves Beach (they renamed it) and this is something as a family we never do.. we always prefer to try different hotels

Highly recommended for anyone looking for a fantastic family break to Mexico
Date of stay: August 2024
Room Tip: Take cash for tips $$ Be prepared for sun bed wars if you want a spot on the beach (the pool,...
Trip type: Travelled with family
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Online Reputation Management, Owner at Iberostar Waves Paraiso Beach, responded to this review
Responded 29 Aug 2024
Dear guest,

First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Waves Paraiso Beach and we want to thank you for sharing your experience with others.

Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.

Likewise, we thank you for sharing your observations and we are already looking forward to your next visit.

Best Regards,

Quality Manager
Iberostar Waves Paraiso Beach
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 25 August 2024 via mobile

Loved our stay at this resort. Food, pools and beach were awesome. Big shout out to Esteban Guzman who served us at the Trattoria. He was excellent. We had the best lasagna ever!!!

Also want to acknowledge Balaria at the front desk who went way out of her way to get us something to eat when we arrived after 1AM.
The service at this resort was exceptional.

I would definitely come back.

Date of stay: August 2024
Trip type: Travelled with family
Thank colin M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Management, Owner at Iberostar Waves Paraiso Beach, responded to this reviewResponded 26 August 2024

Dear guest,

First of all, we would like to thank you for your kind review of your recent holiday with us at Iberostar Waves Paraiso Beach.

Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. We also appreciate your kind words towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us and we are certainly very proud of them all.

Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future.

Best Regards,

Quality Manager
Iberostar Waves Paraiso Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2024

Great experience and had a lot of fun. Specifically loved the volleyball classes with Uriel, but all in all the entertainment team made my experience ten times better than what it would have been. They really know how to put a smile on my face.

Date of stay: August 2024
Trip type: Travelled with family
Thank Ariel S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Management, Owner at Iberostar Waves Paraiso Beach, responded to this reviewResponded 19 August 2024

Dear guest,

We would like first and foremost to thank you for choosing Iberostar Waves Paraiso Beach for your recent holiday.

Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home.

Again we thank you for your comments and we hope to welcome you back again soon.

Kind regards,

Quality Manager
Iberostar Waves Paraiso Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2024

This is my second time coming to this resort, and just like the previous time I’m never dissapointed. There are many good activities and the entertainment team is great. Domenico is really good with the guests and always super friendly and helpful. I will definitely be back.

Date of stay: August 2024
Trip type: Travelled with friends
1  Thank Jezelle K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Management, Owner at Iberostar Waves Paraiso Beach, responded to this reviewResponded 19 August 2024

Dear guest,

We would like to thank you for choosing Iberostar Waves Paraiso Beach once again.

We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail.

We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.

Best Regards,

Quality Manager
Iberostar Waves Paraiso Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2024

Unfortunately became violently ill while on vacation here. There is no AC in the restaurants, food sits out in the heat creating a breeding ground for food borne illnesses. Seems many people were reporting illness and not sure the resort was taking the reports seriously. It’s more than the typical travelers illness this lasts for days & weeks causing significant dehydration. Will never go back to any resorts in this area.

Room tip: Take antibiotics with you. Do not eat any fresh produce. Only eat cooked foods. Very loud at night
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Melissa K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Management, Owner at Iberostar Waves Paraiso Beach, responded to this reviewResponded 10 August 2024

Dear Guest,

We would like to thank you for sending us your feedback.

Allow us to mention that we are a company committed to excellence, relying on continuing innovation, evolution, and constant enhancement of all aspects of the services we offer. We always strive to strengthen and improve our services and procedures with the objective of offering our guests the very best possible experience. We assure you we are fully committed to our guests and to their safety and well-being. It is important to mention that we work under high standards and protocols of hygiene and quality and have inspections surrounding our cuisines and facilities.

We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters relating to the safety of our guests and our complete commitment to their well-being.

Best regards,

Quality Manager
Iberostar Waves Paraiso Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2024

This is a solid 4 star resort- not 5 star. Lots & lots of kids. Pool needs a good cleaning. Food was ok- not great, not horrible- we could always find something we liked. The thing I really disliked was the service. The servers did not seem happy. We tipped all servers- every drink, ice cream & meal. Rarely did we get a smile. They just did not seem happy or want to be there. Other resorts we've been to the servers really made you feel special and we enjoyed them. Not here. Rooms were clean. I would not return. Much, much better options for the price.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cathy E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Management, Owner at Iberostar Waves Paraiso Beach, responded to this reviewResponded 30 July 2024

Dear Guest,

First of all, we would like to thank you for your review and say that it is through feedback such as yours that we can continue to maintain our excellent standards.

Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. We choose and train our staff following strict criteria. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests.We thank you for bringing your concerns to our attention and we will do our best to ensure that any situation that does not meet our criteria is corrected.

On the other hand, regarding cleanliness, we have already taken note of your comments and it surprises us, as we follow a strict cleaning protocol and we are characterized for our immaculate and pristine hotels, we totally agree that correct hygiene is essential to offer a comfortable stay. We assure you that all pools comply with the strictest safety and hygiene protocols and are deep cleaned daily using certified, eco-friendly cleaning products.We regret that was not the impression that you received

We would like to say that your comments are invaluable in helping us create the ideal holiday experience and we hope that you would consider giving us another opportunity to provide you with a truly exceptional experience.

Best regards,

Quality Manager
Iberostar Waves Paraiso Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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