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Colsang
Toronto, Canada

Excellent service at this wonderful resort.

5.0 of 5 bubblesReviewed 24 Aug 2024via mobile
Loved our stay at this resort. Food, pools and beach were awesome. Big shout out to Esteban Guzman who served us at the Trattoria. He was excellent. We had the best lasagna ever!!!

Also want to acknowledge Balaria at the front desk who went way out of her way to get us something to eat when we arrived after 1AM.
The service at this resort was exceptional.

I would definitely come back.
Date of stay: August 2024
Trip type: Travelled with family
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Online Reputation Management, Owner at Iberostar Waves Paraiso Beach, responded to this review
Responded 26 Aug 2024
Dear guest,

First of all, we would like to thank you for your kind review of your recent holiday with us at Iberostar Waves Paraiso Beach.

Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. We also appreciate your kind words towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us and we are certainly very proud of them all.

Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future.

Best Regards,

Quality Manager
Iberostar Waves Paraiso Beach
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (9,332)
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    18 - 23 of 9,333 reviews
    Reviewed 18 August 2024

    Great experience and had a lot of fun. Specifically loved the volleyball classes with Uriel, but all in all the entertainment team made my experience ten times better than what it would have been. They really know how to put a smile on my face.

    Date of stay: August 2024
    Trip type: Travelled with family
    Thank Ariel S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Online Reputation Management, Owner at Iberostar Waves Paraiso Beach, responded to this reviewResponded 19 August 2024

    Dear guest,

    We would like first and foremost to thank you for choosing Iberostar Waves Paraiso Beach for your recent holiday.

    Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home.

    Again we thank you for your comments and we hope to welcome you back again soon.

    Kind regards,

    Quality Manager
    Iberostar Waves Paraiso Beach

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 August 2024

    This is my second time coming to this resort, and just like the previous time I’m never dissapointed. There are many good activities and the entertainment team is great. Domenico is really good with the guests and always super friendly and helpful. I will definitely be back.

    Date of stay: August 2024
    Trip type: Travelled with friends
    1  Thank Jezelle K
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Online Reputation Management, Owner at Iberostar Waves Paraiso Beach, responded to this reviewResponded 19 August 2024

    Dear guest,

    We would like to thank you for choosing Iberostar Waves Paraiso Beach once again.

    We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail.

    We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.

    Best Regards,

    Quality Manager
    Iberostar Waves Paraiso Beach

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 August 2024

    Unfortunately became violently ill while on vacation here. There is no AC in the restaurants, food sits out in the heat creating a breeding ground for food borne illnesses. Seems many people were reporting illness and not sure the resort was taking the reports seriously. It’s more than the typical travelers illness this lasts for days & weeks causing significant dehydration. Will never go back to any resorts in this area.

    Room tip: Take antibiotics with you. Do not eat any fresh produce. Only eat cooked foods. Very loud at night
    Date of stay: July 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank Melissa K
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Online Reputation Management, Owner at Iberostar Waves Paraiso Beach, responded to this reviewResponded 10 August 2024

    Dear Guest,

    We would like to thank you for sending us your feedback.

    Allow us to mention that we are a company committed to excellence, relying on continuing innovation, evolution, and constant enhancement of all aspects of the services we offer. We always strive to strengthen and improve our services and procedures with the objective of offering our guests the very best possible experience. We assure you we are fully committed to our guests and to their safety and well-being. It is important to mention that we work under high standards and protocols of hygiene and quality and have inspections surrounding our cuisines and facilities.

    We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters relating to the safety of our guests and our complete commitment to their well-being.

    Best regards,

    Quality Manager
    Iberostar Waves Paraiso Beach

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 July 2024

    This is a solid 4 star resort- not 5 star. Lots & lots of kids. Pool needs a good cleaning. Food was ok- not great, not horrible- we could always find something we liked. The thing I really disliked was the service. The servers did not seem happy. We tipped all servers- every drink, ice cream & meal. Rarely did we get a smile. They just did not seem happy or want to be there. Other resorts we've been to the servers really made you feel special and we enjoyed them. Not here. Rooms were clean. I would not return. Much, much better options for the price.

    Date of stay: June 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank Cathy E
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Online Reputation Management, Owner at Iberostar Waves Paraiso Beach, responded to this reviewResponded 30 July 2024

    Dear Guest,

    First of all, we would like to thank you for your review and say that it is through feedback such as yours that we can continue to maintain our excellent standards.

    Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. We choose and train our staff following strict criteria. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests.We thank you for bringing your concerns to our attention and we will do our best to ensure that any situation that does not meet our criteria is corrected.

    On the other hand, regarding cleanliness, we have already taken note of your comments and it surprises us, as we follow a strict cleaning protocol and we are characterized for our immaculate and pristine hotels, we totally agree that correct hygiene is essential to offer a comfortable stay. We assure you that all pools comply with the strictest safety and hygiene protocols and are deep cleaned daily using certified, eco-friendly cleaning products.We regret that was not the impression that you received

    We would like to say that your comments are invaluable in helping us create the ideal holiday experience and we hope that you would consider giving us another opportunity to provide you with a truly exceptional experience.

    Best regards,

    Quality Manager
    Iberostar Waves Paraiso Beach

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 July 2024

    I recently stayed at Iberostar Paraiso Beach for a week after flying in from Germany, and while most of my experience was delightful, the last day left a sour taste.

    The resort itself is stunning. The beach is really nice, the pool area is beautifully maintained, and the staff generally went above and beyond to ensure a pleasant stay. The food at the restaurants was delicious, and the amenities were top-notch. Our room was comfortable and well-equipped, providing a perfect sanctuary after days spent exploring the area and enjoying the hotel's facilities.

    However, our final day was marred by an unpleasant encounter that significantly impacted our overall impression of the hotel. While relaxing by the pool, a worker approached us, informing us about the hotel's 10-year anniversary celebration and promising significant discounts for future bookings. He mentioned a VIP lunch and offered to take us to another part of the Iberostar complex for more information.

    What followed was a distressing experience. After providing some personal information upon arrival, we were taken to a regular restaurant, not the VIP experience we were led to expect. Then the high-pressure sales tactics began. The managers there were relentless, pressing us to sign a contract. They employed classic "good cop, bad cop" tactics, initially proposing a contract for $89,000 and then lowering it incrementally to $4,000, all while refusing to take no for an answer.

    We were given only five minutes to consider a $30,000 contract, which was incredibly stressful and unreasonable. Despite their initial claim that we could leave at any time and decline the offer, this was far from the truth. We were trapped in a high-pressure environment for over an hour, with the staff continually changing their stories and refusing to give us time to think. Even when another worker approached us under the pretense of seeking feedback, it was yet another attempt to sell us a contract.

    The managers spoke as if the significant sums of money were trivial, and they misrepresented the prices of the hotel rooms. This experience was incredibly disappointing and felt like a scam. It cast a shadow over what had been an otherwise wonderful stay. While the resort itself is fantastic, potential guests should be wary of these high-pressure sales tactics and ensure they are prepared to firmly decline any unsolicited offers.

    For a successful membership program, I suggest a more serious, honest, and transparent approach. Hotel management could inform customers about the membership benefits during check-in and provide a brochure outlining these benefits. This would make the process more transparent and honest, allowing guests to make informed decisions at their own pace without feeling pressured.

    In summary, while Iberostar Paraiso Beach excels in many areas, the manipulative sales experience on our last day was a significant letdown. I hope the management addresses this issue to prevent future guests from undergoing a similar ordeal.

    Date of stay: July 2024
    Trip type: Travelled with family
    3  Thank Alikamran L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Online Reputation Management, Owner at Iberostar Waves Paraiso Beach, responded to this reviewResponded 26 July 2024

    Dear guest,

    It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience.

    Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day.

    On the other hand, we must say that with great concern we read that your wonderful experience was tarnished by the situation you describe. It is important to mention that at our hotel we carefully select all our employees and we take care of their continued training in order to guarantee the high standards of quality that characterize us. We aim to provide options and information to our guests without any undue pressure, and we assure you that we will share your comments with the relevant department. We will do our best to ensure that any situation that does not meet our criteria is corrected.

    Please know that each and every staff member of our Iberostar team works very hard in order to anticipate and please your needs and our goal is to make everything in our hands to make your stay a memorable experience.

    Once more, we thank you for writing and sharing this review of our hotel and hopefully you will give us another opportunity to see you again and offer you a memorable experience.

    Best Regards,

    Quality Manager
    Iberostar Waves Paraiso Beach

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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