Yanet was really fun with the volleyball activities and more other stuff. The food was very delicious at the hotel. The beach is also very beautiful and there so many different things do. There are many animals to see. The shows are really nice during the night
Dear guest,
We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others.
As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words.
Again, we want to express our gratitude for this wonderful feedback and hope to have the honour of serving you again soon.
Best Regards,
Quality Manager
Iberostar Waves Paraiso Beach
This review is tough because we have loved Iberostar. This was our 4th time staying at one and had bragged for years about how amazing of an experience we have had previously. From the moment we walked into the hotel I knew it was going to be different. It took 45 minutes to get checked in and our rooms were not ready. Then they told us to check in with the concierge but the concierge said they had a meeting to go to and to come back. We waited until 3:15 to go back for our room and only 1 was ready. They said they would bring us the key in 20 min. At 4:30 I called the front desk and they said 5 more minutes. At 4:45 I walked back up from building 52 by the beach to the front of the hotel and finally was given my keys to both rooms. I went back to concierge to get reservations for dinner and my gift and was told they couldn’t help me. The person I was assigned to was out until the next day. They also told me all the restaurants were booked and there was nothing they could do. At that point I’m upset because I brought my family here to experience this amazing hotel in an amazing country and we are being treated poorly. We did buy a membership while there because we were told that the treatment would improve. Mate’ is who helped us with that and the only person honestly that went above and beyond for us while we were there. One morning we had 20 min for breakfast and they turned my daughter away for her top. We saw 2 other girls in the restaurant dressed the same. I then asked for a to go box so I could feed my child before we left for an excursion. The girl was so rude and said she would have to get a manager. The manager told me they don’t allow people to take food to go…..crazy. So I found napkins and wrapped up some food to take to my child. Same daughter went to get a towel from Carlos the towel guy and he told her he could not give her a towel because we were not supposed to be getting those towels. She had to come get me to help her get a towel. I walked over there and showed him my adult bracelet and suddenly he’s handing over towels and apologizing. It was like that the whole time. Most of the staff was just annoyed we were there. The cart drivers were amazing and always friendly. The bell boys were great too. Everywhere else was terrible service. We had sand all over the floor when we first got our room after it was “cleaned”. We had ants all in our bathroom the entire time we were there. Our fridge was never stocked. No room service or snacks and you can’t take food to go. Paid A LOT of money for the Iberostar membership but not sure what I paid for as the service did not change. This was a celebration trip with my family and I left wanting to cry. Its hard when you are so excited about a trip and the hotel lets you down so much.
Dear guest,
First and foremost, we are grateful for your loyalty and we also thank you for being part of our Iberostar family.
Allow us to mention that our mission is to make every stay as close to perfection as possible, ensuring that our guests experience the most relaxing vacation and we deeply regret that we were unable to meet your expectations this time.
We will take note of the improvement opportunities that your observations offer us. Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. We choose and train our staff following strict criteria. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we are sad that during your stay we did not accomplish our goal with you.
We deeply regret any lapses in our services or facilities that may have affected your stay and please rest assured that we have taken your concerns seriously. We do not want to lose your loyalty and we hope to have the pleasure of your company in the future and fulfill all of your expectations in true Iberostar style.
Best regards,
Quality Manager
Iberostar Waves Paraiso Beach
I just returned from a stay at Iberostar Resort-Rivera Maya and was beyond satisfied with all aspects of service provided. Especially appreciated the transportation guys who welcomed us so enthusiastically to the resort and delivered to wherever our hearts desired on a moments notice! *Luis* My room was switched due to the hurricane and I found the 2nd room so much more comfortable. However, I do wish the full length mirror was located in a more approachable location.
The party atmosphere at the pool was fun and made my trip even more enjoyable. Especially enjoyed foam party!
The pool grounds were a beautiful sight with all the different trees and flowers.
I found all the food selections to be very appealing and satisfying! I loved the smoothie bar! The Steak House dining was definitely memory worthy. I had more food than I could ever eat! Every entree was better than the last!!
All in all my trip to Iberostar was wonderful and I would have no reservations about recommending this resort to others! ❤️✈️❤️
Dear guest,
We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others.
Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.
Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel.
Best Regards,
Quality Manager
Iberostar Waves Paraiso Beach
This has truly been the best vacation I’ve ever taken. I was very nervous to travel with just myself and my toddler, but this resort made it very easy to get around with her. Everyone is so friendly and helpful and the food and drinks are really good. The beach is beautiful, pools have various temperatures and there’s a kiddie pool that’s really good for the little, and rooms are clean to perfection. I want to give a special shoutout to Fernando from Concierge Del Mar/Beach. He was called over after a woman was harassing me at the pool, he saw that I was very upset and handled the situation amazingly. I saw him each day after around the resort and he checked to see that both me and baby were ok. 5 STARS for Fernando and everyone else here. I cannot wait to come back or visit another Iberostar resort.
Dear guest,
First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us.
It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. We will certainly extend your praise to our dedicated colleague because we know we have quite a remarkable team here.
Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.
Best Regards,
Quality Manager
Iberostar Waves Paraiso Beach
I visited Iberostar Paraiso Beach July 2-7 with two young adult nieces and my 11 year old daughter. We checked in around 4 pm there were no problems with getting our rooms immediately. The desk staff was very pleasant and we even received upgrades to a building near the pool. The lobby is typical open air with seating and a bar. Overall, the ambiance is nice and the desk staff was pleasant.
After check in, the bellman takes you to your room in a golf cart. Trams run throughout the resort because of its size but if you are able to walk distances, it isn’t a problem. However, the trams run on the same walkways as pedestrians so you are always having to dodge them.
The Room: We had two rooms; one with a king bed and one with two double beds. The room was ok; it wasn’t as nice as I was expecting nor as nice as other resorts I’ve stayed in. While it was clean, it was dated and didn’t fit with the ‘luxury’ atmosphere that the resort purports to have. The hotel strives to be eco-friendly so provides large communal bottles of hand soap, lotion, shampoo, and conditioner. The mini bar was stocked with soft drinks, 1 can of sparkling water, and two Modelos. There is a filtered water station on each floor and refillable glass bottles are provided. At other AI resorts I’ve stayed at in the Cancun/Playa area, hard alcohol was provided in the room; however, none was provided. The bed itself was fine, not too hard or too soft. Water pressure in the shower was very low and I had a hard time keeping a consistent temperature. The room was warm and would not cool off.
Dining - Breakfast consists of the buffet. It was on the small side and was the same food every morning we were there, no change up except for the soup. Dinner options included the buffet or, if you were lucky, reservations at one of the specialty restaurants or availability at the first come/first serve restaurants. Dinner at the buffet was also uninteresting and was the same food every night. The drinks were ok; very weak and watered down. We were able to dine at the Mexican restaurant and the food was just ok.
Pool – The pool is beautiful and very large. Part of the pool area is for some higher class of guest but the majority of it is open to everyone. Considering the time of year of our visit, it wasn’t too crowded. There was no service at the pool; you had to go to the bar and the only bars available were swim up. The water was on the warmer side and was dirty with lots of debris floating in it.
Final thoughts - We were approached to do the vacation club presentation but I’m pretty good at shutting that down so we weren’t constantly asked. The resort WIFI was decent, even outside of the room at the pool. The grounds are lovely and there is a lot of wildlife which my daughter enjoyed. The fitness center is nice, clean, and well equipped. The staff is friendly overall.
Generally, I think this is a beginner level all-inclusive and there are better options in the area. The vacation club is a big turn off and I prefer to go to resorts where all the amenities are available to all guests.
Dear Guest,
We would like to express our appreciation for the time that you have taken to send us your review.
We value your opinion and regret that your expectations have not been exceeded. Providing an excellent experience to all our guests is our main priority and every day our staff does everything in their hands to achieve this. We thank you for your comments and we assure you they will be considered to improve our guests’ experience.
Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.
Best regards,
Quality Manager
Iberostar Paraiso Beach
