Excellent service. Very charismatic employees. Made me feel very welcome. First experience out of country but would definitely do it again. Hector especially did an excellent job. The shows each night were excellent due to enthusiasm from the employees.
Dear guest,
We want you to know that your review of Iberostar Paraiso Beach is very much appreciated.
We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.
Again, we appreciate your positive comments and look forward to welcoming you back again soon.
Best Regards,
Quality Manager
Iberostar Paraiso Beach
Overall a great place. Staff always polite and always very helpful. Staff always had smiles on their faces. This resort is HUGE. However trams were running constantly, never had to wait more than 5 minutes for a ride. They had multiple stops so one never had to walk far once they dropped you off. The drivers were always polite and friendly. Our building was in the back of the resort near the pool and beach. As a senior citizen I would not have been able walk to the lobby or the buffet from our building. The trams made it a breeze. The pool was huge and very clean. It appeared there was a specific part of the pool that was more of a party area. The rest of the pool was perfect for adults and families. Swim up bars were excellent. Great drinks and staff. Drinks did not seem watered down as I have noted in some other resorts. Of course there is the ongoing issue with seaweed at the beach which the resort has no control over. However they were continually clearing the seaweed as much as possible. Room was spacious, clean, nicely appointed. AC kept up well with the high temps and heavy humidity. Housekeeping was awesome. Room daily was immaculate upon our return from activities. The grounds were immaculate. There were flamingos and many peacocks to enjoy. Check in was a breeze. The porters took our luggage and brought it up to our third floor room (no elevators). They arrived at our room at check time (for us we checked out at 4AM for an early flight out of Cancun). As a senior citizen I should have asked for a ground floor room. But I did fine. The resort seemed very safe. No worries about roaming around the grounds after dark.
The only reason I gave 4 stars (I wish I could give it 4.8) was the food. It was good but I have had better at other resorts. Each night was a different theme which was nice. Hence the food was never repetitious. We only ate at the buffet as most of the speciality restaurants were booked for the week. Disappointing but it didn’t really impact our vacation. The staff at the buffet was great. They never let your water glass get empty! I would not let any issues with the food stop me from returning.
Overall we found this resort to be awesome. We would most definitely return and highly recommend it.
Dear guest,
We would like primarily to thank you for choosing Iberostar Paraiso Beach for your recent holiday and also for taking the time to share your opinion.
Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home.
On the other hand, we are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.
So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon.
Best Regards,
Quality Manager
Iberostar Paraiso Beach
I just want to Say Sergio with the crazy glasses is a Verry professional worker, he Made my vacation much better and more fun. He is a really good Guy. The service and help that he gave my family was really good. He have a really good heart and you can see he love his work.
Dear guest,
We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others.
Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.
Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel.
Best Regards,
Quality Manager
Iberostar Paraiso Beach
I would like to start off by stating this is our first all inclusive resort, maybe these are common things that occur when staying at all inclusive resorts? I don’t want to complain because I am not one too, so I hope others just take what I am saying into consideration when staying here. I’m writing just as a common curiosity for families to know of the experiences when traveling here! When we booked almost 8 months in advance we’re told about the resorts amenities and activities and were very pleased with what they had to offer for the price. When we arrived we were greeted by very sweet and helpful staff. Upon checking in they immediately started to try and up sell us on EVERYTHING from our room to shows that were not included to different day passes at the resorts and it was very overwhelming. Every time we had a question it was an upsell and you could never get a straight answer. When booking we’re told that we could access the slides and other resort for $15-16USD. Can’t tell you how many different answers we got for that one once arriving. We were told ranges from $24 all the way to $55USD. Trying to book reservations for restaurants was near impossible and we were also told a handful of different answers as to when we’re able to make them. Nobody had a straight answer. They told us to take pictures of the resort map incase our app was not working. Just few short hours into walking the resort we quickly realized that many many of the things to do on the map were no longer available. which is very disappointing and misleading.
-casino
-cigar lounge
-pool with cave / waterfall
-ice cream & crepe store
-Mexican party night with fireworks
-steak house
ZERO of the water features throughout the resort were on, half of the ponds were empty and the ones that were filled were dirty. which most definitely took away from the beauty of the surrounds
Food-
The food is subpar. Food wasn’t super flavorful, a lot of things were not labeled and or labeled incorrectly so unless you’re familiar with the food sauces and such you might not know what your getting into. Also VERY hot while eating, no air conditioning. There are fans but they never had them running. 3 of our 7 nights we ate at the burger joint in the shopping mall area which has wonderful burgers and fries.We did enjoy a dinner at the Brazilian & hibachi restaurants which were very wonderful.
Cleanness-
The pools were not the cleanest and they did not seem to clean them at all throughout the day. The kept rooms very clean although the rooms were VERY hot & you cannot adjust the thermostat, unless requested but even then, they do not get comfortably cold.
Entertainment
Was great the first 2 days then we realized it was the SAME exact entertainment every single night. Started off with singers from the resort which were wonderful, had great voices. Then it moved into a game of Jenga, then a game of trivia, then to karaoke. Karaoke was great the first night because it was legitimately karaoke (large screen and you could sign up via app) the remaining of the nights was karaoke sang off the workers phone. spending a week there is hard to stay entertained especially with little ones.
Pool entertainment - Pools close early. Entertainment was the same almost every single day. There was 2 days that included a foam party and pool party which were fun, but they need something like that every single day. not much entertainment other than that happened at the pool. Music was off half the time. No jets in the middle area unless requested, then once requested they were shortly shut off after. The same ninja warrior game was played 3 of the days and the kids were not allowed to join which was kind of upsetting for them. Found it strange that we paid adult prices for 8,13, and 17 year olds who could not partake in any ADULT activities. We quickly realized it was not a very kid friendly pool setting. Which was a mistake on our part for choosing one with non kid friendly pools.
I do think the staff bartenders/entertainment/servers were all so so sweet and really helped in making the trip a little more enjoyable.
Overall I think it was a decent resort, but will not be booking with Iberostar again
Dear Guest,
First and foremost, we would like to express our appreciation for the time that you have taken to send us your review.
Allow us to mention that our goal is to offer our guests all the information available regarding our services and amenities. We truly regret to read that you felt pressured or uncomfortable as this is not our intention. We will take the improvement opportunities that your observations offer us.
Regarding our gastronomic offer we are saddened to read that we did not completely satisfy you on this occasion. Gastronomy plays a very important role in our hotel, it is fundamental to us that all our guests feel comfortable during their stay. In the future may we invite you to personally transmit, during your stay any complaints or suggestions that you may have and allow us to intervene and make your holiday even more enjoyable. At Iberostar that is one of our main goals.
Lastly, it is important to add that we are characterized by our immaculately clean hotels and we totally agree that it is essential to a comfortable stay. Therefore, all our pools comply with the strictest safety and hygiene protocols and are deep cleaned daily using certified, eco-friendly cleaning products.
We do hope that you have taken away some wonderful memories of your holiday, even though everything was not completely to your liking. Once more, thank you for your review.
Best regards,
Quality Manager
Iberostar Paraiso Beach
We stayed at the resort in June 2024 and overall, had a very good experience.
The good:
- The hotel grounds are beautiful! You really feel like you are in the tropics and a real plus was all of the wildlife (flamingos, swans, couti, agouti, fish, etc). I thought our room (junior suite near pool) was nice. Yes, it could be updated, but we thought it was spacious and the balcony was nice. Beds were comfortable. Overall, good for a family of 4.
- Food and drink were great. We always set the bar a little lower for an all-inclusive, but we were impressed. Of course, the best was the Mexican/local food. We noticed that most people didn't eat that food and so maybe that's where some of the complaints were, but we also had plenty of good food at every meal.
- The pools were really nice and the beach was a pleasant surprise. Compared to Cancun, it was far more calm and we were able to enjoy it nearly every day. There was some seaweed, but they kept the area cleaned up and it was better than it was in Cancun.
The not so good:
- The sales tactics to purchase a membership was the worst part. At check-in they pushed it. They kept sliding reminders under our door about it. And I had to tell three people that we absolutely had no interest in attending a 90 minute sales breakfast. Upon further pushing, I let them know we were there to celebrate the end of my cancer treatment and the employee actually sighed and rolled her eyes. Even I had to laugh at that.
- I had to ask repeatedly for the resort credits ($500) we were to receive upon check in. The same employee from the point above, finally gave them to me and said, "here you can have $600 - they're worthless anyway." An interesting tactic to make guests feel welcome!
- Speaking of - resort credits weren't helpful. $25 off a $150 massage doesn't do a lot.
Overall, enjoyed this trip with my family, especially once we got past the sales push.
Dear guest,
It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar Paraiso Beach.
We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail. Also, we really appreciate you mentioning the high standard of gastronomy that was available to you whilst dining with us. Our team of executive chefs strives on a daily basis to prepare dishes both local and international and always using high quality and fresh produce in order to satisfy the most discerning of palates, we are most happy to know that we were able to satisfy yours.
On the other hand, regarding The Club program we would like to mention that it was created to honor the loyalty of our guests and to offer them special benefits. The intention of our colleagues is to inform our guests about the different services we have at our different hotels. We regret to know that this meant an inconvenience for you as their intention was not to make you feel uncomfortable, but to inform you.
We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.
Best Regards,
Quality Manager
Iberostar Paraiso Beach
