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william o

The hotell was a Verry good place, Verry clean and good service. The food was i think the best and of course the workers

5.0 of 5 bubblesReviewed 29 Jun 2024
I just want to Say Sergio with the crazy glasses is a Verry professional worker, he Made my vacation much better and more fun. He is a really good Guy. The service and help that he gave my family was really good. He have a really good heart and you can see he love his work.
Date of stay: June 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quality Manager Iberostar Mexico, Marketing at Iberostar Waves Paraiso Beach, responded to this review
Responded 1 Jul 2024
Dear guest,

We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others.

Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.

Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel.

Best Regards,

Quality Manager
Iberostar Paraiso Beach
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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At The Estates, you can experience the best high-end vacationing in a haven of soul-nourishing serenity and complete comfort.  From the breathtaking One Bedroom to the jaw-dropping Four Bedroom, The Estates, now at Vidanta Riviera Maya, showcases exquisite spaces redefining modern luxury.
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    31 - 36 of 9,330 reviews
    Reviewed 29 June 2024

    I would like to start off by stating this is our first all inclusive resort, maybe these are common things that occur when staying at all inclusive resorts? I don’t want to complain because I am not one too, so I hope others just take what I am saying into consideration when staying here. I’m writing just as a common curiosity for families to know of the experiences when traveling here! When we booked almost 8 months in advance we’re told about the resorts amenities and activities and were very pleased with what they had to offer for the price. When we arrived we were greeted by very sweet and helpful staff. Upon checking in they immediately started to try and up sell us on EVERYTHING from our room to shows that were not included to different day passes at the resorts and it was very overwhelming. Every time we had a question it was an upsell and you could never get a straight answer. When booking we’re told that we could access the slides and other resort for $15-16USD. Can’t tell you how many different answers we got for that one once arriving. We were told ranges from $24 all the way to $55USD. Trying to book reservations for restaurants was near impossible and we were also told a handful of different answers as to when we’re able to make them. Nobody had a straight answer. They told us to take pictures of the resort map incase our app was not working. Just few short hours into walking the resort we quickly realized that many many of the things to do on the map were no longer available. which is very disappointing and misleading.
    -casino
    -cigar lounge
    -pool with cave / waterfall
    -ice cream & crepe store
    -Mexican party night with fireworks
    -steak house
    ZERO of the water features throughout the resort were on, half of the ponds were empty and the ones that were filled were dirty. which most definitely took away from the beauty of the surrounds

    Food-
    The food is subpar. Food wasn’t super flavorful, a lot of things were not labeled and or labeled incorrectly so unless you’re familiar with the food sauces and such you might not know what your getting into. Also VERY hot while eating, no air conditioning. There are fans but they never had them running. 3 of our 7 nights we ate at the burger joint in the shopping mall area which has wonderful burgers and fries.We did enjoy a dinner at the Brazilian & hibachi restaurants which were very wonderful.

    Cleanness-
    The pools were not the cleanest and they did not seem to clean them at all throughout the day. The kept rooms very clean although the rooms were VERY hot & you cannot adjust the thermostat, unless requested but even then, they do not get comfortably cold.

    Entertainment
    Was great the first 2 days then we realized it was the SAME exact entertainment every single night. Started off with singers from the resort which were wonderful, had great voices. Then it moved into a game of Jenga, then a game of trivia, then to karaoke. Karaoke was great the first night because it was legitimately karaoke (large screen and you could sign up via app) the remaining of the nights was karaoke sang off the workers phone. spending a week there is hard to stay entertained especially with little ones.

    Pool entertainment - Pools close early. Entertainment was the same almost every single day. There was 2 days that included a foam party and pool party which were fun, but they need something like that every single day. not much entertainment other than that happened at the pool. Music was off half the time. No jets in the middle area unless requested, then once requested they were shortly shut off after. The same ninja warrior game was played 3 of the days and the kids were not allowed to join which was kind of upsetting for them. Found it strange that we paid adult prices for 8,13, and 17 year olds who could not partake in any ADULT activities. We quickly realized it was not a very kid friendly pool setting. Which was a mistake on our part for choosing one with non kid friendly pools.

    I do think the staff bartenders/entertainment/servers were all so so sweet and really helped in making the trip a little more enjoyable.

    Overall I think it was a decent resort, but will not be booking with Iberostar again

    Date of stay: June 2024
    Trip type: Travelled with friends
    2  Thank Jessica M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Quality Manager Iberostar Mexico, Marketing at Iberostar Waves Paraiso Beach, responded to this reviewResponded 3 July 2024

    Dear Guest,

    First and foremost, we would like to express our appreciation for the time that you have taken to send us your review.

    Allow us to mention that our goal is to offer our guests all the information available regarding our services and amenities. We truly regret to read that you felt pressured or uncomfortable as this is not our intention. We will take the improvement opportunities that your observations offer us.

    Regarding our gastronomic offer we are saddened to read that we did not completely satisfy you on this occasion. Gastronomy plays a very important role in our hotel, it is fundamental to us that all our guests feel comfortable during their stay. In the future may we invite you to personally transmit, during your stay any complaints or suggestions that you may have and allow us to intervene and make your holiday even more enjoyable. At Iberostar that is one of our main goals.

    Lastly, it is important to add that we are characterized by our immaculately clean hotels and we totally agree that it is essential to a comfortable stay. Therefore, all our pools comply with the strictest safety and hygiene protocols and are deep cleaned daily using certified, eco-friendly cleaning products.

    We do hope that you have taken away some wonderful memories of your holiday, even though everything was not completely to your liking. Once more, thank you for your review.

    Best regards,

    Quality Manager
    Iberostar Paraiso Beach

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 June 2024

    We stayed at the resort in June 2024 and overall, had a very good experience.
    The good:
    - The hotel grounds are beautiful! You really feel like you are in the tropics and a real plus was all of the wildlife (flamingos, swans, couti, agouti, fish, etc). I thought our room (junior suite near pool) was nice. Yes, it could be updated, but we thought it was spacious and the balcony was nice. Beds were comfortable. Overall, good for a family of 4.
    - Food and drink were great. We always set the bar a little lower for an all-inclusive, but we were impressed. Of course, the best was the Mexican/local food. We noticed that most people didn't eat that food and so maybe that's where some of the complaints were, but we also had plenty of good food at every meal.
    - The pools were really nice and the beach was a pleasant surprise. Compared to Cancun, it was far more calm and we were able to enjoy it nearly every day. There was some seaweed, but they kept the area cleaned up and it was better than it was in Cancun.

    The not so good:
    - The sales tactics to purchase a membership was the worst part. At check-in they pushed it. They kept sliding reminders under our door about it. And I had to tell three people that we absolutely had no interest in attending a 90 minute sales breakfast. Upon further pushing, I let them know we were there to celebrate the end of my cancer treatment and the employee actually sighed and rolled her eyes. Even I had to laugh at that.
    - I had to ask repeatedly for the resort credits ($500) we were to receive upon check in. The same employee from the point above, finally gave them to me and said, "here you can have $600 - they're worthless anyway." An interesting tactic to make guests feel welcome!
    - Speaking of - resort credits weren't helpful. $25 off a $150 massage doesn't do a lot.

    Overall, enjoyed this trip with my family, especially once we got past the sales push.

    Date of stay: June 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Jennifer D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Quality Manager Iberostar Mexico, Marketing at Iberostar Waves Paraiso Beach, responded to this reviewResponded 2 July 2024


    Dear guest,

    It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar Paraiso Beach.

    We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail. Also, we really appreciate you mentioning the high standard of gastronomy that was available to you whilst dining with us. Our team of executive chefs strives on a daily basis to prepare dishes both local and international and always using high quality and fresh produce in order to satisfy the most discerning of palates, we are most happy to know that we were able to satisfy yours.

    On the other hand, regarding The Club program we would like to mention that it was created to honor the loyalty of our guests and to offer them special benefits. The intention of our colleagues is to inform our guests about the different services we have at our different hotels. We regret to know that this meant an inconvenience for you as their intention was not to make you feel uncomfortable, but to inform you.

    We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.

    Best Regards,

    Quality Manager
    Iberostar Paraiso Beach

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 June 2024

    Great spot for families. Pool is great. Highly recommend Smoke House restaurant!! Service has been great. If I have one complaint, it’s mosquitoes, but to be expected in the environment. Just bring or buy bug repellant. Wildlife was also really great experience, birds, monkeys, lizards.

    Date of stay: June 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Misty Dawn H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Quality Manager Iberostar Mexico, Marketing at Iberostar Waves Paraiso Beach, responded to this reviewResponded 29 June 2024

    Dear guest,

    It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar Paraiso Beach.

    We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail. Also, we are delighted to read that you were very happy with our a la carte restaurant El Puerto and we thank you for mentioning it. We will pass on your compliments to our team of professional chefs who work very hard on a daily basis to please our guests and confirmation that they are achieving this is always a great source of satisfaction for them.

    We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.

    Best Regards,

    Quality Manager
    Iberostar Paraiso Beach

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 26 June 2024

    Please RUN from this hotel. Iberostar Paraíso beach. The people have some thing against Americans or Indians. We were treated very very very bad. They gave preference to Europeans than other folks. Food was horrible. It rained all 5 days. That should not affect food at all. They said because of rain they are serving good. That is bull s—-

    Room tip: Folks are bad. Run from the hotel. Bad food bad service
    Date of stay: June 2024
    • Trip type: Travelled with friends
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    2  Thank John S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Quality Manager Iberostar Mexico, Marketing at Iberostar Waves Paraiso Beach, responded to this reviewResponded 29 June 2024

    Dear Guest,

    We thank you for taking the time to share your impressions with us.

    First and foremost, we regret to read we did not make you feel as the very special guest you are to us. Our warm welcome is one of the aspects that characterize Iberostar Paraiso Beach. We do our absolute utmost to fulfill and surpass all the expectations of our guests from all cultures, nationalities and age groups. Furthermore, all our staff members are chosen according to a specific profile and are provided with the appropriate professional training. This is why we can confirm that they aim to provide a personalized service, without exception. Nevertheless, as complete customer satisfaction is our goal we will pass on your comments to the correct departments for their consideration and we apologize for any inconvenience caused.

    Concerning our cuisine, allow us to mention that our Chefs are always in continuous research to provide our guests with the ultimate culinary experience using only the highest quality ingredients and it is with great concern that we read we were not able to achieve this during your stay. We have passed on your comments to our Executive Chef.

    We hope to have the pleasure of your company in the future and fulfill all of your expectations in true Iberostar style.

    Attentively,

    Quality Manager
    Iberostar Paraiso Beach

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 June 2024

    This was our fourth visit to this property. We have stayed at the Beach and the Maya. This trip we stayed at the Paraiso Beach property. The grounds are some of the most beautiful in the Mayan Riviera. Lots of animals wandering around the property. This is a great resort for couples or family. The property and pool are both large enough that you don't feel like you are tripping over other people. The food was great, as always. We used one of the al-a-carte restaurants-The Japanese. It was entertaining and the food was very good. A special mention of Fatima that works in the buffet restaurant during the morning. Another special mention to Angel who works at the pool bar at Paraiso Beach. We would also like to mention William Vera, the tattoo artist who has a shop in the shopping center on the Iberostar property. William is a very talented artist and a very nice guy. My wife and I had him do some work for us and we are very pleased. We can wait to visit again! Thank you Iberostar!!

    Date of stay: June 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Shane S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Quality Manager Iberostar Mexico, Marketing at Iberostar Waves Paraiso Beach, responded to this reviewResponded 22 June 2024

    Dear guest,

    First and foremost, we thank you for your kind loyalty and trust towards Iberostar Hotels & Resorts. It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others.

    The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.

    Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.

    Best Regards,

    Quality Manager
    Iberostar Paraiso Beach

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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