Dear Guest,
Thank you for choosing Iberostar Paraiso Beach for your recent holiday.
We want to thank you and express our satisfaction to know how delighted you were not only with our excellent gastronomic offer, but also with our wonderful spa facilities. Your words confirm that we are working in the right direction and motivate us in the knowledge that our very high standards are continued. Thank you for mentioning this.
On the other hand, we regret to hear that we did not meet your expectations regarding our facilities, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction. We assure you that our team is constantly undertaking improvements to keep all our facilities and rooms in perfect condition. We will send your comment to the correct department for their consideration as the opinion of our guests is what helps us to improve day by day.
Also, we are saddened to know that our entertainment program did not meet your expectations. Our Star Friends team works with great enthusiasm and makes a significant effort to satisfy our guests. It is important to add that different activities are carried out throughout the day for the enjoyment of our guests.In addition we have a variety of fantastic shows available for the whole family. All this information and schedules is available in our Iberostar app.
It is important to mention that Iberostar Hotels & Resorts is committed to protecting the environment, and we have several certifications that recognize us as a company who acts according to all sustainable tourism criteria. Likewise, we are committed to the environmental preservation and respect for the local fauna and flora in all the destinations where our Resorts are located. Also, and most importantly, it pleases us to inform you that we have biologists on-site who take special care of all the animals that inhabit the property. However, we thank you for sharing your concern with us, we assure you that we are truly committed to protecting our fauna, flora, oceans, and ecosystem.
We are very grateful to you for taking the time to send us your invaluable feedback and mention that it would be wonderful to see you again at one of our hotels in the future.
Best regards,
Quality Manager
Iberostar Paraiso Beach