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Reviews (2,956)
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1,382
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All reviewsself cateringbedroom bungalowkids clubfamily hotelcanarian villagebouncy castlezip wireclimbing framemain poolkids poolevening entertainmentpool areashallow endcleaned every dayhalf boardgreat holidaystayed all inclusive
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Reviewed 8 November 2015 via mobile

Booked 2 bungalows for 11 nights. We were really looking forward to going as the reviews sounded so good, so untrue

Where do I start this is not a 4 star resort with the amount of things you need to pay out for towels, safe, iron.

Jacuzzi broken in main area
The tiles had missing from swimming pool, which was very dangerous.
Beds uncomfortable, more lighting required as very dark.

Broken garden chairs outside our rooms also half was cut off by red and white tape and what we could use was being constant soaked and the grass turned into a mudbath, should provide sun loungers as not everyone wants to sit around the swimming pool.

Kettle broken, cleaner never took out the rubbish out when she cleaned our rooms.
Shower had mind of it own and flooded the whole bathroom, so dangerous!! Holes in bottom of Bath sealed with waterproof sealant.

Arranged for medical equipment to be delivered before we arrived but the female receptionist was very unhelpful not willing to help to locate the parcels but I knew it had arrived days before we arrived. After having to ring the UK, I went back to the reception about 20 minutes later and the male receptionist was very helpful as he looked in the handover diary and was able to locate it straight away.

Staff not at all friendly, it was like huge enough to ask for stuff at reception. Meal deal options not told until I saw on their welcome page on TV.
Last day unable to keep one of our rooms later even though offered on your TV to book early which I tried to do but told to come back on the morning you are leaving.

Stayed: November 2015, travelled with family
5  Thank Darren P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2015 via mobile

We stayed for a week over October half term. We were greeted warmly when we arrived and quickly shown to our 1 bedroom bungalow with bed settees in the lounge area. We were self catering and a little surprised there was no oven only a hob but to be honest it was nice to have an excuse not to cook and to eat out even more !
The bungalow was very clean and the maids came every morning and mopped and made the beds, towels were also changed daily.
The pool was clean and didn't seem to get too busy even when there were lots of people around. We didn't use the kids club but the kids team seemed to be working hard when we saw them around .
The hotel was in a perfect location for us - at the top of a hill away from noise but not too far to easily walk to the beach and back every day . ( the up hill walk back to the hotel helps to burn off the extra calories consumed on holiday !)
We would recommend visiting el duque beach- gorgeous !
Avoid tony Roma's restaurant at the bottom of the hill - rude staff and long waiting times - we ended up walking out!
We found the hotel to be a great base to explore Costa adeje and will definitely be returning .

Stayed: October 2015, travelled with family
2  Thank Annaruth10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2015

After a 4 hr delay we arrived at the hotel and asked to take a seat and someone would call us over! When called we were given the room keys and map. The complex is very large and a lot of stairs so not ideal when pulling luggage. We had upgraded to a bungalow with terrace area so you can imagine how disappointed we were to find our room was up 2 flights of stairs and the terrace area was no wider than the staircase. Our view from the room was also on to the wall of the staircase! We did go back to reception to complain and they did transfer us to another room at the other side of the complex which was much better. The rooms themselves are very dated and in need of upgrading. Was also not impressed with food - we were B&B in the hotel and the hot breakfast was hot dog sausages and boiled ham for bacon! Continetial breakfast was much better. We had lunch at the pool bar once and it was disgusting so glad we did not book all inclusive. on the plus side the pool is lovely, water really warm and the bar areas are lovely too. Staff are really nice and helpful but unfortunately i would not rush back.

  • Stayed: October 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
8  Thank HR2345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2015

  • Stayed: October 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Low Cost Holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 4 November 2015

Just returned from a wonderfully relaxing week here. Loved our bungalow, clean, and comfortable beds. Children's pool with play area in it was just perfect for my two daughters aged 4 and 5!! They were rarely out of water and it felt very safe. Small park next to this pool so children have choice of both. Rarely used large pool as was not so relaxing as sun Loungers very packed in.

We were inclusive and would definitely recommend great choice of food and drinks!!

Evening entertainment was geared up for children with mini disco and snake and eagle shows. Johnny circus was very very funny, beware of sitting on front row though!!

Would definitely return to this hotel.

Stayed: October 2015
5  Thank Carly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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