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All reviews pool bar self catering these apartments reception staff central location the pool area is clean bedroom window stayed all inclusive the main strip no air con luggage room noisy at night bars and restaurants most mornings kids pool per week mobility issues
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Reviewed 19 August 2018

Hotel has had a fab refurbishment, there was a few issues, there was 3 of us my son is 11 and slept in a small sofa which didn't turn into a sofa bed, the sofa was hard plastic which was very uncomfortable,and made him swear at night!, We were in room 8062, which overlooked 6 nightclub music stared around midnight and finished at 6am!!!, Asked to be moved was told they had no rooms available so brought ear plugs, which did work with a few beers, the hotel was many Dutch and German, wouldn't return to his hotel due to noise, but it is lovely clean hotel food good and could still get Sun beds at 10am location good for restaurants and bars

Room tip: No not stay in block 8000
Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Bev C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaxiaLanzaplaya, Relaxia Team at Relaxia Lanzaplaya, responded to this reviewResponded 29 August 2018

Dear Bev C
First of all we would like to say thank you for choosing our hotel and for sharing your experience with other travelers.
We take note about your coments to improve our services
We wish you all the best and it will be a real pleasure to welcome you soon in our installations.
Please let us know about reservations in the future.
Best regards
Your Relaxia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2018

stayed in lower block 6 from the 29th july 2018 and was as far from pool as you could get. There are lots of steps to block 6 and 8 and as they sweep down away from pool. The noise at night from block CC Atlantico from lower end block 6 and 8 can be deafning as competing clubs ramp up the music to entice people in and this goes on to 3 or 4 am . just in front of lower block 6 is small area which is supposed to be kids playpark. no playpark exists much to the bemusement of families looking for it.
staff very nice, complex clean and pool area very good if you book your bed in the middle of the night as despite policy of no booking beds (unenforced) the beds are all towel booked before 10am by some people who do not return for very long periods

Room tip: avoid blocks 6 and 8
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank TomM2995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaxiaLanzaplaya, relaxia team at Relaxia Lanzaplaya, responded to this reviewResponded 29 August 2018

Dear Tom M

First of all we would like to say thank you for choosing our hotel and for sharing your experience with other travelers.
It´s a real pleasure to read your opinion, which is so important for us to improve our work day by day and to offer the best service for our guests.
We wish you all the best and it will be a real pleasure to welcome you soon in our installations.
Please let us know about reservations in the future.

Rgds
Relaxia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018 via mobile

Just back from a weeks holiday and stayed in this hotel. Could not recommend this place enough. Meals were very good caters for everyone even the fussy eaters like myself!! Staff were very friendly, rooms clean, beds very comfortable and the air con was a great bonus! Will definitely be back and will be recommending to friends and family.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Milltownlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaxiaLanzaplaya, Relaxia Team at Relaxia Lanzaplaya, responded to this reviewResponded 17 August 2018

Dear Milltownlass

Thanks for your review to your stay at our Relaxia Lanzaplaya All comments are welcome and yours is wonderful :-) .
We are so glad to know that you enjoyed your holidays with us and in this Island. Specialy thanks for your comments about our staff. Our Staff is one of our main signs of distinction. A team of professionals who every day offer their best smile to assure our guests a unique and unforgetable stay.
We hope to see you soon in our Relaxia Resorts.
Please do not hesitate to contact us on the future.
Best regards

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Reviewed 9 August 2018 via mobile

My wife and I booked the Lanzaplaya for our annual holiday in PDC and the location was excellent due to having some mobility issues.
The drop off point by coach is about an 100 yard walk to the hotel so if you want a doorstep drop off the local taxi may be a better option.
Upon arrival we checked in and was told that due to the time we arrived (9pm ) if we wanted to eat in the restaurant then we could leave our luggage in the luggage room and go and eat before the restaurant closed at 9.30 nice touch I thought.
We had booked a room with a sea view which is up about four lots of steps but the view the next morning was well worth it.
The rooms are bright clean and modern with good air conditioning and also have a kitchenette for the guests who stay self catering.
The beds are large and comfortable with a sofa bed for more than two guests staying in the room .
We stayed all inclusive and the next morning went for our breakfast there are cereals pastries and cooked food to choose from and the hotel also served continental breakfast for the guests from other countries too mainly Dutch German and Spanish...
But I can say that after a few breakfasts I never saw many people decided to eat carrots sprouts and green beans on offer on the breakfast buffet .
There also is a selection of eggs bacon beans most mornings and sausage too but not British bangers Frankfurters and chorizo as a rule.
Lunchtime is standard fare as is the evening meal the steak from the show grill is nice but sometimes finding a satisfying meal can be a bit of a hit and miss affair.
The pool terrace area is large and clean and you can usually find spare sun loungers and a poolside bar and seating area.
Please note if you are all inclusive then no hot snacks are served here without having to pay so only pre pack sandwiches pastries and friut are on offer .
Drinks are served around the pool and also the dining room during the day and in a downstairs lounge bar at night with limited entertainment on offer definitely not every night and if I'm honest I would say it seems as though the hotel do this to discourage people from staying in the hotel drinking at night with only one member of staff serving drinks this is also the same on the poolside terrace area. And if you ask for a pint you maybe luck to get a full glass it seems like another ploy to stop guests getting too much all inclusive drinks.
The hotel in general is very clean and tidy and the reception staff are excellent in helping guests with any questions you may have and helping you out .
And try the alacarte restaurant definitely worth a visit..
All in all a good stay but the food and drinks could do with more thought and attention as so could the music on loop in the dining room just about one CD continually being played gets a bit repetitive and boring ..

Date of stay: July 2018
Trip type: Travelled as a couple
1  Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaxiaLanzaplaya, Relaxia Team at Relaxia Lanzaplaya, responded to this reviewResponded 13 August 2018

Dear Barry S
Many thanks.
We take note of the points to improve and we thank you for all the positive comments
We hope to see you again soon
Do not hesitate to contact us
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2018

What can i say this excited all our expectations of this hotel from the moment we arrived till the moment we went home The staff are amazing the food was excellent the relaxing atmosphere around the pool the a la carte resturant was brill abdoule the waiter deserves a pay rise he was fantastic met two great guys from Liverpool Anthony and Dave the only thing i would say negative a bit of entertainment would be nice but as not put us off will be returning next year Michelle and mark

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Cleanliness
    • Service
3  Thank Gleave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaxiaLanzaplaya, Relaxia Team at Relaxia Lanzaplaya, responded to this reviewResponded 13 August 2018

Many thanks
We will love to see you again
Please do not hesitate to contact us

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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