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christinevarin2024

Very nice Hotel

5.0 of 5 bubblesReviewed 30 May 2024
I slept very well. I stayed for 2 nights and my room was absolutely clean. Thank you to the cleaner ! Very good job. The manager was nice and helpful
Date of stay: May 2024
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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The Originals Access Hotel INNOSTAR, Owner at The Originals Access, Hotel Innostar, responded to this review
Responded 4 Jun 2024
Dear guest,

Thank you for your wonderful feedback! We're delighted to hear that you had a restful stay and that your room met your expectations in terms of cleanliness. I'll make sure to pass on your appreciation to our hardworking cleaning staff. It's also great to know that our manager was able to assist you during your stay. We hope to welcome you back soon!

Regards,
Hotel Innostar
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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1 - 6 of 161 reviews
Reviewed 13 April 2024

I stayed in this hotel for 1N whilst travelling in Southern France, The price is reasonable, however it is commensurate with what you receive.

The room I had was small, and quite dim even with all three of the lights in the room on. Additionally, I was placed next to the outside stairwell which meant throughout my stay I could hear the thud and echo of people using the stairwell, talking on it etc. I was worried this might prevent me sleeping, but actually it didn't - there was no issue.

However, as I say the price was reasonable, so I would recommend using this place if you need a stop over.

Date of stay: April 2024
Trip type: Travelled solo
Thank df86
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Originals Access Hotel INNOSTAR, Owner at The Originals Access, Hotel Innostar, responded to this reviewResponded 16 April 2024

Dear valued guest,

Thank you for taking the time to share your experience with us. We're glad to hear that you found our hotel's pricing reasonable and that it served as a convenient stopover during your travels in Southern France.

We apologize for any inconvenience you experienced due to the size and lighting of your room, as well as the noise from the outside stairwell. Your feedback is important to us, and we will certainly take it into consideration as we strive to improve the quality of our accommodations and the overall guest experience.

It's reassuring to know that despite these issues, you were still able to get a good night's sleep without any major disturbances.

We appreciate your recommendation and hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable stay.

Warm regards,
Hotel Innostar

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Reviewed 12 December 2023

Room is small but that is normal in this category of hotels. But their organisation is strange and not practicle. The toilet almost touches the shower, and the shower itself is not big. I could not shut down the climatisation, so all night there was this sound… The people are alright and also their breakfast. It’s really the room that was not good and looked old fashion.

Date of stay: December 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kvos674221
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Originals Access Hotel INNOSTAR, Propriétaire at The Originals Access, Hotel Innostar, responded to this reviewResponded 15 December 2023


Dear guest,

Thank you for sharing your feedback. We appreciate your understanding regarding the size of the room. The hotel is quite old and when we bought the hotel, we have undertaken renovations to improve our facilities. Unfortunately, due to structural constraints, we were unable to change the configuration of the bathrooms.

We acknowledge any inconvenience this may have caused and strive to provide the best comfort within these limitations. Your comments are valuable, and we will continue to explore ways to enhance our guests' experience.

We hope that despite these challenges, you will consider staying with us again in the future.

Best regards,
Hotel Innostar

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Reviewed 26 October 2023

Nothing spécial a little too much darkness in the rooms. Really basic services that are in line somewhat to the price. Like a lot of other places they take your towels even if you make it an evidence that you want to use it again. Not great, not really bad.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jaddam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Originals Access Hotel INNOSTAR, Propriétaire at The Originals Access, Hotel Innostar, responded to this reviewResponded 31 October 2023

Dear guest,

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your comment.
We're pleased to hear that your overall experience was satisfactory. We apologize for the darkness in the rooms; your feedback is invaluable, and we will certainly consider it while evaluating ways to enhance our room lighting to provide a more comfortable stay for our guests in the future.

Concerning the towel policy, we acknowledge your concern. We will take steps to improve our communication with our housekeeping staffs on this matter to have an explanation and to avoid any confusion in the future.

We appreciate your choice to stay with us and hope to have the opportunity to welcome you back in the future.

Warm regards,

Team Hotel Innostar

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Reviewed 13 December 2022

Just like described, clean, smart, gentle staff and the price very very attractive. We were a bit late while we said we would arrive earlier, they called us in a very smart way to be sure everything was ok (was not only a commercial approch, i guess)

Date of stay: December 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank danielmoiseef
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Originals Access Hotel INNOSTAR, Owner at The Originals Access, Hotel Innostar, responded to this reviewResponded 15 December 2022

Thank you for sharing your experience.
We are glad that you enjoyed your stay and our service.
It will be with immense pleasure to welcome you again in our hotel.

Regards,
The Originals Access, Hotel Innostar

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Reviewed 19 September 2022

Very correct and clean. There is just what is necessary in the room. Perhaps an additional light could be put in place at the entrance. Friendly welcome. Well located inside the business area of Labege, easy access to the motor way next to Toulouse. Very satisfied.

Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Philippe G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Originals Access Hotel INNOSTAR, Owner at The Originals Access, Hotel Innostar, responded to this reviewResponded 21 September 2022

Dear Mr G. Philippe,
Thank you for sharing your view. We are glad to know that you enjoyed your stay and the facilities.
We thank you for your recommendation about the light at the entrance; we surely take it into consideration.
We hope to welcome you again.

Regards,
The Originals Access, Hotel Innostar

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