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Reviewed 14 August 2017

The room was small but comfortable, clean and well-equipped. Great shower. Secure car park.
Property appeared a bit shabby on the outside. Quite a lot of traffic noise as our rooms were on the side of the main road.
Restaurant clean and pleasant. Very slow service- Helpful staff but clearly rushed off their feet. Good starter and dessert buffets but main course mediocre.
Would use campanile again.

Stayed: August 2017
Thank cwm72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AURELIEN B, Directeur général at Campanile Rouen Est - Franqueville Saint Pierre, responded to this reviewResponded 7 September 2017

Dear

thanks for your message.
Usually service is quick and helpfull, maybie we had group this date, can you precise your date of stay?
For rooms, there's two side : parking or garden
so with your request and sort of room wish, we can try to affect side you prefer.

Hope next stay will be perfect

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2017

We chack in this hotel. We pre booked on booking.com it was early evening. On entering the room we discovered that it smelt terrible of stale cigarette smoke.
I asked for a no smoking room at reception to be told that all rooms are No Smoking???
But people do not stick to the rules. There is one tea bag each, one tiny milk each, no sugar and no coffee and just one paper cup each. Just a very small amount left on the toilet roll and just one small thread bare towel each..
I did not trust the hygene of the hotel so therefore we where very uncomfortable and did not eat there.
O.K. This is a budget hotel, but it was more like a doss house.
Also i checked on booking.com and if i had left my booking until the last minute, it would have been cheaper even though i would never stay again at ant Campenile and would not recommend them.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank angiep389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AURELIEN B, Directeur général at Campanile Rouen Est - Franqueville Saint Pierre, responded to this reviewResponded 3 August 2017

Dear

thanks for your message.
Each one help us to rectify or explain, we improve for best service.

All web rate are plugged on our website and there's never last minute rate.
Indeed the web reduction are only for few rooms, with condition specific, and always with few days booking.
So rate increase with occupancy. Our advice is prebooked few days before :)

Indeed all rooms are no smoking room and we'll really hope that all guests respect laws.
For all guest in case rooms is no conformed you have immediately advice us at the reception desk and we'll change of rooms or rectify the mistake, as always. Better arrival before 7pm, before diner time and we close at 11pm.

Indeed campanile offer in room to have a hot drink and for two people.

Our team is very help full and our current guest enjoyed our establisment & team, we really regret your elements.
Our 3 stars brand is very famous in France and secure.

Kindly

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Reviewed 26 June 2017

The room would have been comfortable enough if the air conditioning had been working - I can only be thankful that the outside temperature was only 25 and not 35 as it had been previously. The staff were not interested, saying the whole hotel was the same. The food was very disappointing, tough steak - in France? - and over cooked roast chicken though cold in the middle, obviously pre-cooked and reheated. The wine choice was minimal and expensive.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Campanile.com - Louvre Hotels Group
Thank Bylin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AURELIEN B, Directeur général at Campanile Rouen Est - Franqueville Saint Pierre, responded to this reviewResponded 7 July 2017

Dear

thanks for your message, we'll insist to the team on better service.
The air conditionning is modernizing indeed, but the nights are quite fresh now.

Campanile is a brend with medium price and safety buffet, traditionnal cart also.
Our current guest enjoy our concept.

We hope next booking in a campanile restaurant will be fine.

Kindly

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Reviewed 25 July 2016

We confess! We like Campanile hotels for an uncomplicated overnight stay with a reliable dinner and breakfast. The rooms here have been upgraded so the shower and TV are better and there is air conditioning. The welcome was particularly good here and also the service at dinner. The buffet starter and breakfast were very good and our main course "special" of sautéed veal and frites was excellent. Good value wines on offer too,

  • Stayed: July 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Philip D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BENOIT A, Gérant at Campanile Rouen Est - Franqueville Saint Pierre, responded to this reviewResponded 25 July 2016

Dear Customer,

Thank you for giving us feedback about your stay. Being in a constant improvement of gait, your opinion is a source of progress.
waiting to see you.

cordially

A BENOIT

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Reviewed 29 April 2016 via mobile

Our journey to the UK, by car, is frequently punctuated with a predictably comfortable stopover with Campanile. This stay in Rouen more than lived up to expectations. The staff were helpful and attentive to our requirements.
We enjoyed a freshly cooked supper. I do commend to the specials of the day displayed on the board. There is always a good selection of fish and meat. I enjoyed the salmon and, my husband chose the homemade burger, unsure of what to have! Well. What an agreeable surprise! He pronounced it the best he had ventured to eat in years! In addition, the buffet was well serviced and stocked with favourites old and new.
This made for a delightful stopover, well worth the money and in such clean and delightful surroundings.

Stayed: April 2016, travelled as a couple
Thank Alison G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BENOIT A, Gérant at Campanile Rouen Est - Franqueville Saint Pierre, responded to this reviewResponded 2 May 2016

Dear Customer,

We read your review and we thank you. we'll be sure to pass your comments to our chef who I am sure will be very motivated for it. feedback from our customers, are always a source of amelioration.dans waiting to see you.

cordially

A Benoit

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