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Reviewed 29 October 2018

This was our third time back to this resort and we felt so warmly welcomed by the staff, many of who remembered us from our visit two years ago. Melrose, Lloyd, Fiona, Aston, Joel, Wayne and so many others made our stay even more perfect. We also enjoyed the daily water aerobics with Andre. He is a great new addition to the staff! The sun, water, golf and lovely people will bring us back again

Room tip: We found the first floor room to be a little less private than desired
Date of stay: October 2018
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
1  Thank dcleven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chrisann C, Social Media Coordinator at Hilton Rose Hall Resort & Spa, responded to this reviewResponded 31 October 2018

Thank you for taking the time to review our resort after your recent visit to our property.

We are delighted to hear that you found our staff members to be helpful and friendly.

There were some other areas that you provided feedback on and we do appreciate you letting us know as this will aid us in improving our services. We will allow our Management Team to take corrective action where necessary.

We do hope to see you and your family again in the future, making us “your home away from home".

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2018 via mobile

What an amazing holiday we had here at the Hilton Rose Hall and Spar, from the moment we arrived Chanell was so lovely, she upgraded our room as it was our anniversary, to a great resort/ocean view room. All the staff here were just so lovely always asking how you were and if they could get you anything or if everything was ok.
We visited this hotel 20 years ago before the lazy river and sugar mill falls was built, the whole area is just beautiful as was everything. We really didn’t want to leave so much to do and see, just love this hotel and Jamaica so much. Special shout out to The lifeguard who was aka Almo from Sesame Street, my son loved him.
Only thing which was a bit of a shame was the staff in the gift shop, they ignore you and are very rude , this stands out as everyone else are just brilliant. ***** stars on everything else. Hope to return 1 day Thankyou to everyone here at the Hilton for making our 15th wedding anniversary get away just amazing.xx

Date of stay: October 2018
Trip type: Travelled with family
1  Thank Sheppsrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chrisann C, Social Media Coordinator at Hilton Rose Hall Resort & Spa, responded to this reviewResponded 31 October 2018

Thank you for taking the time to review our resort after your recent visit to our property.

We are delighted to hear that you found our staff members to be helpful and friendly.

There were some other areas that you provided feedback on and we do appreciate you letting us know as this will aid us in improving our services. We will allow our Management Team to take corrective action where necessary.

We do hope to see you and your family again in the future, making us “your home away from home".

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2018 via mobile

I cant say enough good things about the staff here. Natalie, Javar, Bertrom and everyone else went out of their way to ensure we had everything we needed at all times. Thank you. Beautiful property. Plenty of room so we never felt crowded. Sailing was excellent, beautiful view of the island from off shore. We will definitely return and bring our child.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank ANTHONYL3612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chrisann C, Social Media Coordinator at Hilton Rose Hall Resort & Spa, responded to this reviewResponded 31 October 2018

Thank you for taking the time to review our resort after your recent visit to our property.

We are delighted to hear that you found our staff members to be helpful and friendly.

We do hope to see you and your family again in the future, making us “your home away from home".

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2018 via mobile

We were treated extreme well by all the staff at Hilton Rose Hall We arrived quite late and just needed to eat and sleep on our arrival day but once settled in we could not fault the helpfulness of all the staff. We had a Cabana one day (provided as HH Diamond Members) and upgraded that too - we eat in most of the restaurants all provided a good quality service and food was plentiful and tasty. We were provided with a room upgrade - thank you Hilton. We also took advantage of treatments at the Spa - again a discount for HH diamond members and the Lazy River and water slides a real hit with the kids. Other activities included Beach Bingo and other games all run by an enthusiastic host team. I also used the gym, clean and plenty of equipment available. Hobbycats and canoeing from the East beach. All in all would return again and most helpful - if in doubt as to what is on offer for HH members - just ask !

We also booked to go to Martha Brae a great trip if you want a private tour it’s worth it with your own / guide and we stopped for Coconut refreshments on the way back too. Well done Hilton Rose #jamaica

Date of stay: October 2018
Trip type: Travelled with family
Thank AHandHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chrisann C, Social Media Coordinator at Hilton Rose Hall Resort & Spa, responded to this reviewResponded 31 October 2018

Thank you for taking the time to review our resort after your recent visit to our property.

We are delighted to hear that you found our staff members to be helpful and friendly.

There were some other areas that you provided feedback on and we do appreciate you letting us know as this will aid us in improving our services. We will allow our Management Team to take corrective action where necessary.

We do hope to see you and your family again in the future, making us “your home away from home".

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2018 via mobile

Great 5 day get away. Staff was great! A little bit remote but we were looking for a place to relax and do nothing. Stayed on the property the whole time and had no regrets. There were families with their kids but there was plenty of places away from the family area so it did not feel like a Family resort. The only reason I did not rate as a 5 was the food and drink. There some really good things available but overall the food was just ok. Drinks were inconsistent. That being said, we would definitely go back

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank X7972QVmichaelp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chrisann C, Social Media Coordinator at Hilton Rose Hall Resort & Spa, responded to this reviewResponded 28 October 2018

Thank you for taking the time to review our resort after your recent visit to our property.

We are delighted to hear that you found our staff members to be helpful and friendly.

There were some other areas that you provided feedback on and we do appreciate you letting us know as this will aid us in improving our services. We will allow our Management Team to take corrective action where necessary.

We do hope to see you and your family again in the future, making us “your home away from home".

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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