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Reviewed 10 July 2018 via mobile

It was my first time in Pondicherry and i decided to stay in Promenade because I'd heard a lot about the place from my friends and they weren't wrong.
I'm a big foodoholic and for me food means a lot so as per my expectations the team did an excellent job.

Stayed: December 2017, travelled solo
Thank sharmagaurav24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ledupleixpondicherry, General Manager at The Promenade, responded to this reviewResponded 16 August 2018

Dear Guest,

We thank you for your visit to our hotel and taking the time in sharing your review on Trip Advisor about your experience.

We are glad that you not just had a great stay but also that our culinary team gave you an experience to remember your stay with us.

These kind words of appreciation for the overall facilities and services at the hotel helps in keeping the morale of the team high, and I shall pass them down to the team personally.

We look forward to your return and assuring you of our best attention at all times.

Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2018 via mobile

1. You can keep calling the house keeping and you would get nothing. Called repeatedly for hand towels and tea cups - nothing for 2 days

2. The safe was not working and despite repeated promise of fixing - don’t done till we checked out

3. The happy hours is a scam and the crew members out to fleece you - be careful check the bill very carefully at the story teller bar

4. Told that we would be charged Rs 300 + taxes if we lost keys ! Like really ?

5. They have a Menu but most items are unavailable


I can go on and on - in short find another place to stay if you want a comfortable and enjoyable stay

Stayed: July 2018
Thank Sheetal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ledupleixpondicherry, General Manager at The Promenade, responded to this reviewResponded 9 July 2018

Dear Guest,

In continuation to our discussion a short while ago; Please accept my sincere humble apologies for the sheer negligence.

Under no means, the issues which you have highlighted can be accounted with any reasoning’s or forgiveness; There was no detailing or supervision been put by my team while inspecting the room and releasing before our guests occupies it;

Let me assure you my personal involvement in all these issues with an assurance that they will be addressed immediately.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2018 via mobile

Stayed here for 4 nights at this beachfront hotel, have walked around the vicinity and dined at various restaurants. By far the best hotel to stay if u are visiting pondicherry, service is immaculate and food is decent and international. Staff is very kind and hospitable and dinner on the rooftop which overlooks the sea was a memorable experience. Chella, the waiter was very skilled with the deboning of fish and attentive towards our needs. Would love to stay here again.

Stayed: July 2018, travelled as a couple
1  Thank SusieMya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ledupleixpondicherry, General Manager at The Promenade, responded to this reviewResponded 5 July 2018

Dear Guest

Thank you for your kind words and the time you took to share them with all of us here. It is great to know that the team did an awesome job and you had a delightful stay.

Yes, the location of the hotel is indeed awesome and your words of encouragement shall be shared with great enthusiasm personally.

Mr. Chella just like many others behind the scenes are truly the gems in our team, thank you for recognizing their efforts;

We look forward to welcoming you back soon again.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2018 via mobile

The promenade is a legendary hotel with history behind it and is backed by hidesign.The expectations were high and it lived up to its name.They were a few hitches that made me give a 4 rating,but the hitches were nothing major and can be covered up easily.
The hotel is small and cosy,with the best location you can ever get in Pondicherry.Yet it packs everything that you would need out of a good hotel.
Most of the rooms are average sized, I was unluckily given a room smaller than the average sized rooms.The rooms need a interior makeover now.
The restaurants are good. Couldn't try out the roof top place but the view from there is awesome.
Had meals at the restaurant on the ground floor and were at the basement bar for two nights.Both of them have very nice food and service.
The reception and swimming pool both are very small understandably so.
Also special mention to the team who quickly changed the room when one of the room's window couldn't close properly and thus had small insects creep into the room.As I mentioned the rooms need a furniture makeover now.
But otherwise a very delightful stay made sweeter by the courteous staff.
Pros: Excellent location.
Packed with everything.
Good food
Cons: Room Interiors are nothing to write about.

Stayed: June 2018, travelled with family
Thank Bhavesh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ledupleixpondicherry, General Manager at The Promenade, responded to this reviewResponded 5 July 2018

Dear Guest

Thank you for your kind words and the time you took to share them with all of us here. It is great to know that the team did an awesome job and you had a reasonably great stay.

Yes, the location of the hotel is just perfect and your words of encouragement for the services team shall be shared with great enthusiasm personally.

We have noted the inputs shared by you with regards to the interiors, surely when the opportunity is right these will be taken care of, thank you for sharing.

We look forward to welcoming you back soon again.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

the location of this property is super..lovely spacious rooms .
well maintained and clean ..
good staff at checkin and nice boys for house keeping..

the breakfast is really lovely and enjoyed the spread of fruits .. indian layout and great coffe..cheers..great job .

Stayed: June 2018, travelled with family
Thank anilp81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ledupleixpondicherry, General Manager at The Promenade, responded to this reviewResponded 28 June 2018

Dear Guest

Thank you for your kind words and the time you took to share them with all of us here. It is great to know that the team did an awesome job and you had a delightful stay.

Yes, the location of the hotel is just perfect and your words of encouragement for the services team shall be shared with great enthusiasm personally.

We look forward to welcoming you back soon again.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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