It was horrible the lady rip me and my mum off the room was not good don’t go to this place I hate it what ever you do don’t stay there they well rip you off don’t help us the bed was not good the bbq was not working at all it’s dirty and not clean it’s so gross it should be shut down go good I was spot stay tonight with my mum but they rip me off
G'day Holly,
We appreciate your feedback, but after carefully reviewing our records, we were unable to locate any booking under your name at Nobby Beach Holiday Village. Our team is committed to providing excellent service and ensuring a clean, comfortable stay for all guests, and we take any concerns regarding our facilities very seriously.
If you believe there has been a misunderstanding or confusion with another property, we would be more than happy to look into this further. We encourage you to contact our office directly, so we can address any concerns and clarify any potential issues you may have encountered.
Kind regards,
The team at Nobby Beach Holiday Village
Disgusting!!! Our room was absolutely filthy. The floors left all our feet and socks black! Mould all over the aircon, crumbs between the lounge, grubby marks all over the walls, cockroaches crawling in the kitchen every morning we got up, filthy plates, cups and cutlery. We went and purchased paper plates and cutlery to use instead of touching anything that was in the cabin.
We had friends staying in the park as well and were only there for 4 nights so we decided to just put on a brave face for the kids who were having a blast with their friends.
I have emailed photos of the mould and our socks after the first few hours of being there but haven’t had a response. Extremely disappointing stay!
Dear Carlee,
Thank you for taking the time to share your feedback via email and TripAdvisor following your recent stay at Nobby Beach Holiday Village. We are truly sorry to hear about the issues you encountered. Your detailed feedback is invaluable, and we appreciate you bringing these matters to our attention.
We regret that, on this occasion, our high standards—as noted in many other reviews—did not meet your expectations. For this, we sincerely apologize. There were clearly shortcomings in the cleanliness and maintenance of your accommodation. This has unfortunately overshadowed the hard work and dedication of our many diligent colleagues and detracted from the positive experiences that the vast majority of our guests enjoy. We have thoroughly reviewed the areas of concern you highlighted and will intensify our efforts to prevent similar issues from arising in the future.
We deeply regret that your stay was affected by these issues, and we understand the impact this had on your holiday experience. Your satisfaction is our top priority, and we are committed to making necessary improvements. While we always encourage our guests to bring any concerns to our attention during their stay, we understand that this does not excuse the problems you encountered. Prompt communication allows our team to address any issues quickly and ensure the remainder of the stay is positive.
Once again, we apologize for the inconvenience and distress you experienced. We appreciate your understanding and hope that you might consider giving us another opportunity to provide you with a more pleasant and comfortable stay in the future.
Thank you for your feedback, and please do not hesitate to contact us directly if you have any further concerns.
Kind regards,
The team at Nobby Beach Holiday Village
Such a welcome to our cabin! aircon on which was so appreciated as it was hot and steamy on arrival. Ceiling fan on in main bedroom also. Bed extremely comfy, choice of pillows were tops. Surprise upgrade, totally unexpected as we had not requested it. Thanks to the staff for making our time away all that we could have wanted. So close to shops, restaurants, beach & public transport. Swimming pool well used too.
G'day Bev and Don,
Thank you for taking the time to share your experience of your recent getaway with us on Trip Advisor! We're thrilled to hear that you enjoyed your stay in our cabin and that our team was able to provide you with a warm welcome and a surprise upgrade. It's wonderful to know that the air conditioning and ceiling fan made your arrival more comfortable, especially in the heat.
We're delighted that you found the bed extremely comfortable and appreciated the choice of pillows. Our team takes great pride in ensuring our guests have a restful and enjoyable stay. It's also fantastic to hear that you made use of our swimming pool and found our location convenient for exploring the nearby shops, restaurants, beaches, and public transport.
Thank you once again for choosing to stay with us. We look forward to welcoming you back for another relaxing getaway in the future!
Kind regards,
The team at Nobby Beach Holiday Village
We had a great time here with 2 adults and 4 kids. The unit had everything we needed for our week away and the kids absolutely loved the pool, the water slide and the games room. We were able to cook dinners and prepare lunches for our days out at the theme parks and saved ourselves a lot of money rather than buying food at the parks
G'day kystar2,
Thank you for sharing your wonderful experience at Nobby Beach Holiday Village! We're delighted to hear that you and your family had a great time during your week-long stay.
It's fantastic to know that the unit met all your needs and that the kids enjoyed the pool, water slide, and games room. We understand the importance of having the convenience to cook meals, and we're pleased that it contributed to a cost-effective and enjoyable holiday.
We appreciate your positive feedback, and we hope to welcome you and your family back for more memorable moments in the future. If you have any specific suggestions or if there's anything else you'd like to share, feel free to let us know.
Thank you for choosing Nobby Beach Holiday Village!
Kind Regards,
The Team at Nobby Beach Holiday Village
Thank you for another perfect holiday! We stayed 3 nights in a deluxe villa (number 43). The villa was perfect for the 3 of us with plenty of room, and the verandah got the most use whether we were using the bbq or just chilling back with a drink.
Our sons highlight was definitely the pool and waterside. We spent nearly a full day lazing on the shaded pool loungers while he went down the slide again and again.
All the staff were so friendly, but a special mention to Yyvone at the kiosk. So friendly and willing to help (she even got the slide turned on early so the young fella could have a slide before we left).
We'll definitely be back next year, hopefully for longer.
G'day DvMac,
Thank you for taking the time to share your experience with us! We're thrilled to hear that your recent stay at Nobby Beach Holiday Village was another perfect holiday.
It's wonderful that the Deluxe Seabreeze Villa provided plenty of room for you and your family, and the verandah with the BBQ was a highlight. We're delighted to know that your son enjoyed the pool and waterslide—it's always a pleasure to create memorable moments for our guests.
Your kind words about our staff, especially Yvonne at the kiosk, are greatly appreciated. We'll make sure to pass on your compliments.
We look forward to welcoming you and your family back next year, and hopefully, for a longer stay. If there's anything specific you'd like for your next visit or any suggestions you'd like to share, feel free to let us know.
Thank you for choosing Nobby Beach Holiday Village!
Kind Regards,
The Team at Nobby Beach Holiday Village
