Dear Carlee,

Thank you for taking the time to share your feedback via email and TripAdvisor following your recent stay at Nobby Beach Holiday Village. We are truly sorry to hear about the issues you encountered. Your detailed feedback is invaluable, and we appreciate you bringing these matters to our attention.

We regret that, on this occasion, our high standards—as noted in many other reviews—did not meet your expectations. For this, we sincerely apologize. There were clearly shortcomings in the cleanliness and maintenance of your accommodation. This has unfortunately overshadowed the hard work and dedication of our many diligent colleagues and detracted from the positive experiences that the vast majority of our guests enjoy. We have thoroughly reviewed the areas of concern you highlighted and will intensify our efforts to prevent similar issues from arising in the future.

We deeply regret that your stay was affected by these issues, and we understand the impact this had on your holiday experience. Your satisfaction is our top priority, and we are committed to making necessary improvements. While we always encourage our guests to bring any concerns to our attention during their stay, we understand that this does not excuse the problems you encountered. Prompt communication allows our team to address any issues quickly and ensure the remainder of the stay is positive.

Once again, we apologize for the inconvenience and distress you experienced. We appreciate your understanding and hope that you might consider giving us another opportunity to provide you with a more pleasant and comfortable stay in the future.

Thank you for your feedback, and please do not hesitate to contact us directly if you have any further concerns.

Kind regards,

The team at Nobby Beach Holiday Village

G'day Bev and Don,

Thank you for taking the time to share your experience of your recent getaway with us on Trip Advisor! We're thrilled to hear that you enjoyed your stay in our cabin and that our team was able to provide you with a warm welcome and a surprise upgrade. It's wonderful to know that the air conditioning and ceiling fan made your arrival more comfortable, especially in the heat.

We're delighted that you found the bed extremely comfortable and appreciated the choice of pillows. Our team takes great pride in ensuring our guests have a restful and enjoyable stay. It's also fantastic to hear that you made use of our swimming pool and found our location convenient for exploring the nearby shops, restaurants, beaches, and public transport.

Thank you once again for choosing to stay with us. We look forward to welcoming you back for another relaxing getaway in the future!

Kind regards,
The team at Nobby Beach Holiday Village

G'day kystar2,

Thank you for sharing your wonderful experience at Nobby Beach Holiday Village! We're delighted to hear that you and your family had a great time during your week-long stay.

It's fantastic to know that the unit met all your needs and that the kids enjoyed the pool, water slide, and games room. We understand the importance of having the convenience to cook meals, and we're pleased that it contributed to a cost-effective and enjoyable holiday.

We appreciate your positive feedback, and we hope to welcome you and your family back for more memorable moments in the future. If you have any specific suggestions or if there's anything else you'd like to share, feel free to let us know.

Thank you for choosing Nobby Beach Holiday Village!

Kind Regards,

The Team at Nobby Beach Holiday Village