I come here all the time. I find the treatments good. But turn the pool heating back on. I've spoken to multiple staff at the spa who confirm it is the management of the spa in control of this and unless people complain they won't turn it back on. The staff member said all the customers are complaining about it. The hotel also say it's a spa independent issue.
Guests used to be able to swim but now can't. Not that you'd want to without heat. It was bad enough when you got rid of the jacuzzis. When you're paying this much for a treatment you need a heated pool! It was so serene now it's just freezing.
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