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Bexxie R

Worst experience ever!

1.0 of 5 bubblesReviewed 4 weeks ago
Abouslty disgusting place to stay, mould and Mildew every where. The place stinks so bad. Someone turned up while we were there (no reception) and ask if they should stay and my answer was no. Contacted for a refund or reimbursement and was told 24 hours and still no reply. Dust for miles, if you asthma, stay well away. Mens toilets were out of service and we couldnt access the lounge or the spa. The sauna smelt like someone died in there. The floors were so dirty that flannel was black. There was no milk and no toilet paper available. There was also no soap! We were the only people there, despite the website saying nearly sold out
Will continue to post everywhere until the matter is settled. Wouldn't recommend at all. Would love to post the photos I have kept and will post on other sites.
Seems like HEALTH AND SAFETY need to be contacted.
Date of stay: January 2025
Trip type: Travelled as a couple
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    Reviews (140)
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    All reviews mt hutt bathroom facilities continental breakfast in town easy walking distance convenient location stayed for two nights log burner bit dated great place to stay would definitely stay here again excellent value self contained spa lodge accommodation apartment
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    1 - 6 of 140 reviews
    Reviewed 22 August 2024

    We stayed in the campground after looking at the photos on the website. The place promises a spa and sauna, no mention on the website of it costing anything. When we checked in we were told it was $20 for 20 minutes to use both and we had to make a booking. We went to relax in the "comfortable lounge with roaring wood burner," to be told it was for lodge guests only. There is no mention of this on the website. We were directed to a filthy, old, smelly lounge instead, which looked nothing like the photos. When we approached the staff member about this, she was abrupt and argumentative, saying the lodge was full (the lounge was empty.) The kitchen and showers were also filthy.
    I would not recommend staying here.

    Date of stay: August 2024
    • Trip type: Travelled with friends
      • Value
      • Location
      • Cleanliness
      • Service
    Thank NorthStar67567655732
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 10 April 2024

    Cold and unwelcoming!
    Disappointed at lack of facilities available !Lounge not open to get access to relaxed seating nor in the morning to get use microwave or crockery for breakfasts.Short on facilities in unit.
    Disappointed as seemed to be top $rate
    L.C.

    Date of stay: March 2024
    Trip type: Travelled solo
    Thank Road29161194538
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 19 March 2024

    Very dirty, from the cabins to the bathrooms to the kitchen. Nothing was cleaned over the 2 nights 3 days we were there. Found host extremely abrupt and not much help. Noisy pub down the road with late night music. Place was disgusting - will not stay here again

    Room tip: Being your own kitchen utensils as there is hardly any
    Date of stay: February 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Mike2244668
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 12 March 2024

    Stayed at the van park,toilets were filthy & no toilet paper. Cooked a meal in the kitchen had to clean up before we cooked. Bin overflowing, kitchen floor desperately needed a sweep. $1.00 a hot shower put in a dollar no shower, went to reception to complain, no manager, rang managers number no answer, very surprised it has so many good reviews bit of a dump really.

    Date of stay: February 2024
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    Thank Tom M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 22 August 2023

    Booked for the Cabins, which is in the Campground. A completely separated part of their "Lodge & Apartments".

    THIS IS NOT CLARIFIED IN THEIR WEBSITE.

    Showers are NOT included. Washers dryers NOT included. And communal amenities are none of those shown in pictures. "Access to the lounge" is a completely different one than advertised (no pictures displayed).

    Date of stay: August 2023
    Trip type: Travelled solo
    Thank Michael M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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