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Tina E
London, United Kingdom

Horrendous stay

1.0 of 5 bubblesReviewed 16 Aug 2020
This s the worst hotel I’ve stayed in. It is off a major road and close to an industrial park. It is nowhere near the sea or town without a car you are stuck here. The owners are a brother and sister team. He is incredibly rude, openly argumentative and has no idea whatsoever about the hospitality business. He shouts at guests and stands guard over the meagre breakfast offerings to ensure no one takes more than one croissant! Below in other reviews someone said breakfast was a feast that is a lie unless he is writing his own reviews. Only cheap processed croissants, some mushy fruit and crackers offered. No eggs, cheese or ham, for those who do not want a sugar overload at breakfast- typical continental breakfast selection nowhere to be seen. When I asked for a boiled egg or cheese was told they couldn’t do it as short staffed, on day 2 when same rubbish was offered was told too bad eat what is here! We waited more than 15 mins for coffee and when I asked a third time for it was told to go get it myself from the bar which happens to be on the furthest point of the hotel away from the Dining room. Joke is no toilet paper in rooms had to go ask for some at reception and on the second day again go ask for it at reception where it is kept (see photo). Lightbulbs blown and told couldn’t be replaced as no one available to do it so we asked for a bulb and did it ourselves. Pool is unclean and slimy and you access it by a gravel dirt track. We paid a premium £618 euros for 2 nights and felt it would have been a rip off at £50 euro a night for the discourteous, rude service and very poor facilities. There are only 3 or 4 staff trying to run the place and despite their best efforts are unable to meet demands of guest service. We will be taking this up with Booking.com and seeking a refund as we did not receive the service we paid for.
Date of stay: August 2020
Trip type: Travelled as a couple
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Reviewed 13 May 2023
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Date of stay: May 2023
  • Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 May 2023
Google Translation

Date of stay: May 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 May 2023
Google Translation

Date of stay: May 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 May 2023
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Date of stay: May 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 April 2023
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Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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