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Reviewed 13 March 2020

It was good place to stay modern tv,only we whinge is the wifi didn’t work in all the rooms,but over all it was good place to stay,will be going back,tidy rooms,beds were good to sleep in,over all good place.

Date of stay: February 2020
Review collected in partnership with this hotel
Thank nathanlisa2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 February 2020 via mobile

Accommodation was clean and comfortable. Very cozy place. There was space in front of unit so able to park car.

Despite of arriving after 7pm, manager came straightaway to assist me.
There were everything I needed for overnight stay.
Definitely will stay again.

Date of stay: February 2020
Trip type: Travelled solo
Thank Jaymee70
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
edisun711, Manager at U Studios Masterton, responded to this reviewResponded 2 March 2020

Kia Ora,

Thank you for your review and it means a lot for us. We are so glad to hear that you find out we have plenty of car park space and elaborate late check-in.

We look forward to seeing you again.

Regards,
Edison

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2020

The room was clean but just the stuff are pretty dated which we didn’t really expected. But we had a good time here and the Asian manger boy was very helpful, very friendly staff here. We definitely recommend this.

Room tip: The furnitures could be updated
Date of stay: January 2020
Review collected in partnership with this hotel
Thank christinaliao739
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
edisun711, Manager at U Studios Masterton, responded to this reviewResponded 2 March 2020

Kia Ora,

Thanks for your review, I am so pleased to hear that you had a good time with us.

I believed that U Studios Masterton has history in here, that's why it makes us unique.

We look forward to seeing you again.

Regards,
Edison

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2020

Beautiful set of apartments with amazing views of the Wairarapa. Staff were very friendly and welcoming. Pool and grassy area in middle is great for more of a community feel if others are staying there too, or just to lie in the Sun and get away from it all.

Date of stay: February 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank cunliffemike
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
edisun711, Manager at U Studios Masterton, responded to this reviewResponded 2 March 2020

Kia Ora,

Thanks you for your review. I am so glad to hear that you like our 2 bedroom apartment and lovely staff.

Our goal is to make sure every guest can have a good time in U Studios Masterton.

We look forward to seeing you again.

Regards,
Edison

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2020

I have stayed here several times, but now it is under new management. Waited 45 min for the manager to show up. I travel without a phone so had no means of contacting them. The Room was small and very dated and had an ant issue. BBQ wasn’t working properly and no daily room servicing.
I will not stay here again!

Date of stay: January 2020
    • Location
    • Rooms
    • Service
Thank BonefishMike
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
edisun711, Manager at U Studios Masterton, responded to this reviewResponded 22 February 2020

Kia Ora Mike,

We are so sorry to hear that you had issues when you stayed with us.

First of all this guest arrived earlier than check-in hours which is 2pm-7pm and our manager was purchasing some supplies before 2pm, he checked the cameras every 10 mins to make sure someone arrived. Also we explained to you that we would clean your room first.

Secondly, as this guest stayed here several times I assume this guest has already met the size of the room and that we have moved some minor furniture from each room so the rooms now have more space than before.

Thirdly, this guest mentioned about the ant issue in his room and our housekeeper cleaned them up. Our manager had checked the room couple of times and provided an another room if the ant came back.

Fourthly, we did service every day for you during this guest stay and our manager explained to him if his personal belongs were on the bed, we would not touch the bed as avoiding guest property disputes.

Last but not least, our manager provided a new long lighter as this guest requested to use the BBQ everyday and explained how to safe use the BBQ.

We feel sad that our service has not met your expectation and thanks for your understanding.

Please email us for any further assistance ust5810@uhotelgroup.com

Regards,
Edison

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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