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All reviews captain jack hot dogs new zealand waterfall jump hot chocolate hot shower the river white water rafting great fun rafting trip whole team these guys grade trip half way fantastic experience grade rapids from start to finish
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1 - 6 of 958 reviews
Reviewed 2 days ago via mobile

These guys are awesome and so friendly would definitely recommend! Clean tidy area to come back to after being out on the river. Felt safe the whole time I was with them :)

Date of experience: December 2018
Thank Go560966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago via mobile

This company does a great job from initial booking to disembarking at the end of the day. I felt very prepared by the time we started down the stream. The experience here was just as exhilarating but much safer, with an extensive prep session, safety training and a fantastic guide. We used body suits that kept us dry, even through a really invigorating swimming lesson. For the most fun, and to get the most of the whitewater experience, sit in the front of the boat and paddle hard. The guides are characters in their own right and thus so enjoyable. It that make the trip even more worth it. Last but not the least the trainee with us was super amazing at his work we got to learn so much from him. Wish him luck for his future endeavours. Thank you team for having us there.

Date of experience: December 2018
Thank Ayush099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LukeB2815, Owner at Rafting New Zealand, responded to this reviewResponded 2 days ago

Kia Ora Ayush,

Thanks for leaving a detailed and awesome review.

Great to hear that the entire team including the trainee guide were freindly, fun and professional.

Nga Mihi,

Luke

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Reviewed 3 days ago via mobile

I had a great experience and our trainers where amazing, we had a good cup of hot chocolate and some fish chocolate chips in middle of the river, water was so fresh and clean and cold.

Date of experience: December 2018
Thank Fourcanoesrotorua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LukeB2815, Owner at Rafting New Zealand, responded to this reviewResponded 2 days ago

Kia Ora Fourcanoesrotorua,

Really appreciate you taking the time to famil our product and for taking the time to leave a superb review.

Have a great Summer,

Nga Mihi,

Luke

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Reviewed 1 week ago via mobile

We decided to do this as the weather was bad and couldn't have made a better decision. We met 2 great guys and our instructors Luke and Ethan were professional and personable. The rapids are great and it's super beautiful down there too. In between the rapids, it was full of conversation and history about the area. Highly highly recommend!

Date of experience: November 2018
Thank Emma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LukeB2815, Owner at Rafting New Zealand, responded to this reviewResponded 1 week ago

Kia Ora Emma,

Thanks for choosing to raft with us and for leaving such a great review - really stoked to hear you loved your rafting adventure with us.

Nga Mihi,

Luke

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Reviewed 2 weeks ago via mobile

The tour was awesome, but huge Thanks to Richard & Jesse who made the trip perfect! Good job guys ✌
Cheers your mulled wine lovers
Louisa & Diane

Date of experience: November 2018
Thank 144louisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LukeB2815, Owner at Rafting New Zealand, responded to this reviewResponded 1 week ago

Kia Ora Louisa & Diane,

Great to hear the Hot Mulled Wine post trip was a hit!

Thanks for coming rafting with us.

Nga Mihi,

Luke

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Reviewed 2 weeks ago via mobile

Everything is good except the driver, Richard who is a totally racist. He provided very poor pick up services and was very rude all the time. He did not bother to talk to me and my partner or look at us in the eyes after two German girls got aboard. After finishing the rafting, we were the only people who were asked if our pants are dry before hopping on the shuttle bus. It made us feel he is extremely biased against Asian people. He even yelled out “that must be Japs”, when he bumped into a bad driver on the road. Even though we are not Japanese we still feel bad for our Asian fellows. We paid to enjoy rafting instead of to be treated rudely. It’s such an awful experience that we feel we need to do something by letting more people know. It’s already 2018 when we don’t judge people by skin colour, race. Please treat people of all races equally.

Date of experience: November 2018
Thank aaaronzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LukeB2815, Owner at Rafting New Zealand, responded to this reviewResponded 1 week ago

Kia Ora Aaron,

Your review was a very disturbing and concerning one to receive.

Over the last few days I have discussed this with Yourselves, The Staff member in Question and the other Clients that where on your Raft and Shuttle Service with you.


From this investigation I can see that a series of events between yourselves and our driver have at times been mis managed by our driver and then inturn mis interpreted my yourslves.

This is really unfortunate and disappointing for all involved, as Yourselves have left us after having a great time on the river feeling very hurt and offended and we (Business and Staff Member) have had a terrible claim placed against us.

Your genuine claim of bad service by the staff member in question - which as you described to myself via conversation, was a series of small interactions - with no "major" event signalling racist behaviour - except for the "Must be Japs" comment you believe you heard the driver say while shuttling you home.

With regard to this comment - as you described to Myself - You and your Partner where sitting at the rear of the Van while the other Clients that day where sitting up the front next to our Driver (the staff member the claim is against).

When the Driver had to react to a situation on the road with other traffic - you believe you heard him say "Must be Japs" It is important to note that this is the one and only exact action our driver through the interactions that have been reported by yourselves, can be directly without debate be related to "Racist" behaviour - as every other interaction reported can fall into the mis managed/mis interpreted category.

Our Staff Member states He never said anything of that nature and never would and is highly offended he has this claim against him and has even considering legal action, as he sees your claims as defamatory against himself and totally unjustified.

The other clients who where sitting in the front of the Van engaged in conversation with our Driver at the time of the accicent, do not recall him saying anthing of the sort and wrote a 5 star review which references our Drivers great service on the day - (see review entitled "It Was A Blast" - 27th on Nov).

Therefore it is possible and our belief you where mis-taken for what you think you heard him say and our Driver did not say the "must be Japs" comment.

As stated I believe your feelings to be genuine and so therefore apologise once more but from my investigation do not believe our long standing staff member who has an excellent history of superb service to be racist or acted in a racist manner towards yourself and your partner. I do accept we/he got it obviously very wrong on the day with yourselves in how his interactions with you both has been percieved - but I do not believe this has come from a racist position.

Our Driver is an effcient, jovial and at times cheeky character (which clients love) but in this instance his normal service behaviour has not been suitable or appreciated by you both and he failed to adapt - which has led to this mis interpreted offense - which for our part is not good enough.

Sorry again for this outcome - from this review we are looking at our service and communication with our clients so to ensure we never have a client leave our facility feeling this way again,

Nga Mihi,

Luke

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