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Kirsty K
Hamilton, New Zealand

Great family accommodation

Review of Breakers Motel
5.0 of 5 bubblesReviewed 23 Apr 2024
Good location, within easy walking dustance to town and supermarket. Quite quiet, minimal road and other noise.

Great size unit, beds were comfortable however singles are not great for adults taller than 160cm. Bathroom was very clean and shower was very accessible for elderly.

Kitchen was well equipped.

Hot tub was lovely but took ages to fill and cooled quickly.

Reception was very helpful and accommodating when advised of a small issue.

Unit was very clean and tidy.
Date of stay: April 2024
Room Tip: Once hot tub is filled use immediately as it loses its heat quickly
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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    Reviews (253)
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    2 - 7 of 253 reviews
    Reviewed 3 March 2024

    We decided to stay at this motel based on the website photos for the various rooms. We choose the one-bedroom unit with poolside entry because we liked the quality-look of the bathroom. Upon getting our room we found the bathroom was not the one shown. It was okay but misleading, which was disappointing. However, our main concern was the state of some of the furniture. The outside chair had dreadful breaks/slices/rips in the plastic. I have included photos. When a site states, 'quality', that is what we expect.
    The owners were not there so I was given their email to voice our concerns over the furniture and the issue that if showing a bathroom then that is what you should expect to get.
    The email I received stated that they were aware of the chairs and were awaiting delivery of new ones with no dates for delivery.
    Really? These chairs have wear and tear on the arms from months of use. The bottoms are dropping out? Why not get another design if the same ones are not available.
    The outside chair complaint reply: The housekeeping team had cleaned the unit prior to our arrival and had not mentioned it? They have replaced it.
    Excuse me? Kind of implies we were responsible or their housekeeping team need a lesson on quality.
    Bathroom issue reply. They have several units with the same bathroom we had and the photos are not necessarily directed at a single unit? The motel is 20 years old.
    What? The age of the motel is not a client's concern.If you state 'quality' then quality is what you expect. Be honest and show the other bathrooms.
    I answered back by saying an apology, rather than a defensive approach might have been in order. Haven't heard back,
    Bit of a shame as the units were roomy and generally fine. Spending a bit of money on two new chairs and one outside chair seems the smartest way to go rather than expect client's to use shabby furniture. As to the bathroom, show the different bathrooms.

    Date of stay: January 2024
    Trip type: Travelled with family
    Thank carnem61
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 13 February 2023 via mobile

    We stayed at the height of Cyclone Gabrielle. Graham and Lynne were incredible hosts very concerned with our safety and comfort. Updates on weather, a tap on the door with freshly baked savory pie! Absolutely did everything to make our stay as comfortable as possible in the face of the worst cyclone in a century.

    Date of stay: February 2023
    Trip type: Travelled as a couple
    Thank Mike S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Lynne Davis, Owner at Breakers Motel, responded to this reviewResponded 20 February 2023

    Thank you for your lovely review, we are pleased you enjoyed your stay with us, and we loved chatting with you. We hope your continued stay/travels in NZ were a little less stressful and you enjoyed your travels. Hope you come again sometime.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 January 2023

    Due to the Cyclone that came through we were advised by Civil Defence not to come into the area, the lady at the end of the phone was rude and totally unforgiving only interested in her profit. We wanted to move our dates to later in the year but she said that she wouldn’t be able to on sell the room due to the weather and it cost us full price, over $1650. To a low income family that took us all year to save but totally lost in someone else’s greed, no compassion.
    We would not recommend this place if this is their attitude to weather circumstances beyond anyones control.

    Date of stay: January 2023
    Trip type: Travelled as a couple
    Thank 68Apollo
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Lynne Davis, Owner at Breakers Motel, responded to this reviewResponded 20 February 2023

    Unfortunately you booked through Booking.com and booked a Non refundable booking, which is always a cheaper option of booking accommodation but comes with risks. At the time of booking your payment is taken and as such is non refundable. Perhaps next time book direct with whatever Motel you are wanting to stay at and then you can change/alter any booking.
    Sorry you did not understand what you were booking.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 December 2022 via mobile

    Basic motel that promises more than it delivers. Cleanliness lacking particularly with poor attention to detail with items such as bathroom extract fab and cords to the TV very dusty.
    Used the laundry facilities, dryer didn’t work unless you stood in front of it and held the door closed.
    Pool is nice and enjoyed by our kids. Play area not maintained and is dangerous is parts.
    Ok overall but expected better from the photos and price albeit was peak season

    Date of stay: December 2022
    Trip type: Travelled with family
    Thank Publover2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Lynne Davis, Owner at Breakers Motel, responded to this reviewResponded 20 February 2023

    Sorry you did not enjoy your stay. At the time you used our guest laundry we did inform you we were waiting on a Maintenance company to fix the drier so you knew that it may not work. Our play area is very well maintained, a lot of it is very new with new equipment and murals, and has been painted and attended to so we take offence to your untrue comment. Our pool is certainly nice and we love to see our guests enjoying it.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 March 2022

    Lovely people, great pool, excellent wifi, big comfy bed, handy to everything in town.
    Supermarket only a couple of streets away. Happy to stay again and will do. Better value than going to the Gold Coast.

    Room tip: Some have spa pools if you request one.
    Date of stay: March 2022
      • Value
      • Sleep Quality
      • Service
    Thank GeoffandJan
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Lynne Davis, Owner at Breakers Motel, responded to this reviewResponded 20 February 2023

    Thank you for your lovely review, we are pleased you enjoyed your stay with us. Most of our beds are now new so we love that you enjoyed the comfort. The pool certainly is an attraction when the days are hot.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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