We have always been good customers for the owner Imco Binnerts. When he was the chef at Excelsior in Amsterdam and after 1997 at his restaurants Bios in Alkmaar, Imko's in Ijmuiden and Vis&Co in Haarlem. And left good reviews here. After he opened this hotel and restaurant in Wijk aan Zee I decided to surprise my wife (a great fan of him) with a dinner for our anniversary and a room afterwards. At first they had no room and dinner without wine is...no dinner and without a room I would have had to drive back home after dinner. Two days later they told me by email that they had a cancellation and offered me a suite. Within 1 minute I booked the suite and a table for 2. Fortunately I did not tell my wife, because 20 minutes later they replied that the room had been taken via Bookings. Sorry, sir was all they could do. I think this is an appalling way to treat a loyal customer. If you offer a room and then don't keep it for 60 seconds....