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pineapplesensei
Arrowtown, New Zealand

Great potential

Review of YHA Lake Tekapo
3.0 of 5 bubblesReviewed 3 Oct 2023via mobile
Great to see YHA Lake Tekapo reopened post-covid with new owners! While the hostel opened originally early 2019, it's currently undergoing renovations. Great location, great views, good facilities.
4bed dorms are well designed, with good space, lockable cubbies, solid bunks, lots of power / USB points - including on each bunk.

However, I was very disappointed in the staff - not quite as welcoming as I would expect. Was handed my keycard, but had to ask where the room was (ie not automatically directed). Was not given any more information... yes, I've stayed at many hostels, but never at Lake Tekapo - so would've liked the 'run-down' - about kitchen, drying room, bathrooms, laundry etc ...
Would've been great to get a little situation specific info too 'As you're aware, we're undergoing renovations, so unfortunately upstairs and the lounge are currently closed, however there's plenty of comfortable space in the kitchen/ dining room' (I had to figure this out myself!).

Yes - being a tourist hotspot hostel, the staff are often seasonal and shorter term - but hopefully the company/ management will evaluate and instill some great training to really build their team and ensure customer service is so WOW that the YHA will be travellers first choice when in Lake Tekapo! (I mean - the views are uninterrupted- lakefront to the infamous 'Church of the Good Shepard '
Date of stay: September 2023
Room Tip: Plenty of nearby free parking.
Trip type: Travelled solo
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