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Reviewed 24 January 2024 via mobile

Great little spot off the lake. Had everything we needed. The staff was very nice
Walking to the beach is right in front of the property. Also, spa and hotpools nearby (walking distance) and stargazing are available for a price. Price quality is attained here!

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Paolo D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lydia Hughes, Marketing at Lakes Edge Holiday Park and Lakes Edge Lodge, responded to this reviewResponded 25 January 2024

Thank you Paolo, thrilled to hear you enjoyed your stay with us and we hope you had a great rest of your holiday!
Safe travels back home.
Cheers
Lydia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2024 via mobile

We have been visiting Tekapo, which we love, for 10 years ever since we made New Zealand our home (originally from Europe).

Lakes Edge has been forever expanding over this time. Unfortunately, we can only observe that the owners are prioritising profit over comfort for their guests.

There are vast numbers of camp sites, but only a very small number of toilets, showers, and kitchen facilities to service these sites.

In our area, we had only 3 toilets and 3 showers servicing a huge number of sites, resulting in constant queues.

When we attempted to use the kitchen facilities, it was impossible to get in due to the large numbers of people using them.

In our opinion, it's not worth the money. We felt we would have been better travelling outside Tekapo to use the free camp ground at Lake Poaka Campsite.

Room tip: Avoid going here, head to a local free camp ground instead.
Date of stay: January 2024
Trip type: Travelled as a couple
1  Thank Lomac-_-2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lydia Hughes, Marketing at Lakes Edge Holiday Park and Lakes Edge Lodge, responded to this reviewResponded 25 January 2024

Hi Lomac,

Thank you for your review and feedback. Disappointed to hear your stay was not as expected, and it's sad to hear you feel that we are prioritizing profit over guest comfort. Although we feel this is not the case, as we have been expanding and evolving over the 10 years with guest experience at the forefront of our minds, we do completely understand the need for more facilities if we have guests queueing for both kitchen and bathroom facilities during these summer months. We do plan to expand on this in the future and hope you would reconsider visiting us when that does happen. My sincerest apologies that we did not meet your expectations this time.

Kind regards
Lydia

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Reviewed 23 January 2024

We spent two nights here in a private cabin, which shared bathrooms with the campsite. The cabin itself was functional - clean and comfortable, just as expected. The bathrooms were modern and clean. It was very busy, during the NY period, and had a nice international vibe to the place. We didn't cook there, but the kitchens were good. Lovely lakeside location with a beautiful view. Easy 15-20min stroll into town.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Jay_BKK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lydia Hughes, Marketing at Lakes Edge Holiday Park and Lakes Edge Lodge, responded to this reviewResponded 25 January 2024

Hi Jay,
Thank you so much, appreciate your review. Glad you found our standard cabins clean and comfortable, they are perfect for the more budget conscious traveler. We do also enjoy the business around NY, although the camp gets very busy you meet so many people from around the world! Hope you enjoyed the rest of your holiday.
Cheers
Lydia

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Reviewed 18 January 2024 via mobile

At midnight a staff member knocked loudly on our door demanding that we show him our key. No explanation was provided. No identification was provided and no apology was provided for waking us.

Next door cabin lodger attempted to get into our cabin with his key at around 11pm and was able to do so therefore cabin was not secure.

We were unable to get any sleep after these incidents. We were distressed by these two events.

No response to email sent requesting explanation.

Room tip: Don’t stay at this venue
Date of stay: January 2024
Trip type: Travelled as a couple
1  Thank Emma G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lydia Hughes, Marketing at Lakes Edge Holiday Park and Lakes Edge Lodge, responded to this reviewResponded 22 January 2024

Hi Jane
We sincerely apologize for the stress and worry this caused you while staying with us. We have lots of new staff on reception who are still in training which is why this rare error may have occurred, but this does not excuse the situation so we have spoke to all the staff involved to ensure it does not happen again. I know the manager has been in contact with you already and offered you a refund for the inconvenience.
Kind regards
Lydia

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Reviewed 13 January 2024 via mobile

Amazing location but don’t stay if you like sleep. Doors bang all through the night and shudder the walls in your room. This is where Kiwi Express bus stays so can be very crowded. Booked for 2 nights but needed to sleep so only stayed one night.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank 709natb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lydia Hughes, Marketing at Lakes Edge Holiday Park and Lakes Edge Lodge, responded to this reviewResponded 16 January 2024

Hi!
Appreciate you taking the time to leave a review with your feedback about Lakes Edge Lodge. Appreciate it can be very busy this time of year, with or without the Kiwi Experience bus! I do apologise for the lack of sleep you experienced, that must of been very frustrating.
The doors for the rooms are fire doors to be compliant for health and safety, but they are heavy. We will be looking to see how we can improve our guests experience in the coming months. Thanks again and I am sorry for the issues you had with us.
Cheers
Lydia

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