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Emma G
Australia

Distressing incident caused by staff and guest at midnight - lack of security and safety

1.0 of 5 bubblesReviewed 17 Jan 2024via mobile
At midnight a staff member knocked loudly on our door demanding that we show him our key. No explanation was provided. No identification was provided and no apology was provided for waking us.

Next door cabin lodger attempted to get into our cabin with his key at around 11pm and was able to do so therefore cabin was not secure.

We were unable to get any sleep after these incidents. We were distressed by these two events.

No response to email sent requesting explanation.
Date of stay: January 2024
Room Tip: Don’t stay at this venue
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lydia Hughes, Marketing at Lakes Edge Holiday Park and Lakes Edge Lodge, responded to this review
Responded 21 Jan 2024
Hi Jane
We sincerely apologize for the stress and worry this caused you while staying with us. We have lots of new staff on reception who are still in training which is why this rare error may have occurred, but this does not excuse the situation so we have spoke to all the staff involved to ensure it does not happen again. I know the manager has been in contact with you already and offered you a refund for the inconvenience.
Kind regards
Lydia
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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16 - 21 of 1,655 reviews
Reviewed 13 January 2024 via mobile

Amazing location but don’t stay if you like sleep. Doors bang all through the night and shudder the walls in your room. This is where Kiwi Express bus stays so can be very crowded. Booked for 2 nights but needed to sleep so only stayed one night.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank 709natb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lydia Hughes, Marketing at Lakes Edge Holiday Park and Lakes Edge Lodge, responded to this reviewResponded 16 January 2024

Hi!
Appreciate you taking the time to leave a review with your feedback about Lakes Edge Lodge. Appreciate it can be very busy this time of year, with or without the Kiwi Experience bus! I do apologise for the lack of sleep you experienced, that must of been very frustrating.
The doors for the rooms are fire doors to be compliant for health and safety, but they are heavy. We will be looking to see how we can improve our guests experience in the coming months. Thanks again and I am sorry for the issues you had with us.
Cheers
Lydia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2024 via mobile

Lakes Edge could be an amazing place, the site is one of the best we’ve stayed at. It doesn’t reach its full potential though. The tent sites are a dustbowl and all squeezed together with big campervans. Stayed here two years ago and I was excited to see how much had been done since. Unfortunately pretty much nothing. Watering the lawns of each site between people checking out and the next lot checking in would be a great start. The bathrooms are nice but also could do with an update. Hanmer Springs wins here, theirs are amazing.
I found the WIFI pretty good.
Reception is too far away also.
Overall, would stay again but would love to see some care and improvements done.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Jscba
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lydia Hughes, Marketing at Lakes Edge Holiday Park and Lakes Edge Lodge, responded to this reviewResponded 16 January 2024

Hi there!
Thank you for your review and feedback. Happy to hear you are a return visitor! We have been extremely busy with constant check ins and check outs but will be scheduling in watering ASAP for all our grass sites. Having not much rain this summer season hasn't helped!
Both our amenities blocks are pretty new but we will be looking to make some more improvements in the near future. Glad to hear the Wifi was working for you during your stay. We also have plans to move the reception area much closer to the entrance of the camp in the near future - watch this space! I hope next time you come you can see the many improvement we wish to make in the next couple of years. Thanks again!
Cheers
Lydia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2024

This was the noisiest holiday park we stayed at anywhere in NZ while campervanning around. The amenities are nice & new and there is a nice view of the lake from SOME spots. The Wi-Fi is very slow. There are timers on the showers and it was expensive to stay here. The music in the shower is the best thing at this place

Room tip: If you have a campervan & you wish to free camp, do it at Lake Pukaki. No free camping at Tekapo.
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank TravelDooey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lydia Hughes, Marketing at Lakes Edge Holiday Park and Lakes Edge Lodge, responded to this reviewResponded 8 January 2024

Hi TravelDooey!

Appreciate your review and feedback. We try to have as many sites possible with Lakeview, or at least partial Lakeview, but due to the layout of the camp it is impossible to have this for every site. The best chance you have is to book months ahead, especially at this time of year. We are trying to upgrade/expand our WiFi so that it is faster during our peak times, appreciate this can be frustrating. Glad you enjoyed the music up at the amenities, definitely makes showering/cooking more enjoyable!

Cheers
Lydia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2023

Lakes Edge Holiday Park just situated beside Tekapo Lake, the lake view was really great and beautiful. If you selected to this park then you may also enjoy a very stunning night view. This park was good with well-equipped amenities, good to stay here for a night.

Date of stay: March 2023
Trip type: Travelled with friends
Thank Stephen N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lydia Hughes, Marketing at Lakes Edge Holiday Park and Lakes Edge Lodge, responded to this reviewResponded 27 December 2023

Thank you so much! Great to hear you enjoyed your stay, and hope to see you back here one day.
Cheers
Lydia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2023

I've stayed multiple times and this place is ok as a hostel and terrible for camping.

The reception staff were mostly polite but not genuinely there to help (just doing a job). When I reported that the wifi in the campsite didn't work, the receptionist just shrugged and sarcastically said "Well what do you want me to do?" I tried to give them the benefit of the doubt and ask the manager if they would do anything about it. Since there was no manager present that day (strange as it is), I had an email thread where she told me she can't do anything simply becausd the wifi wasn't working - not the point.

It's the cheaper hostel in Tekapo and you're unlikely to have problems but definitely don't stay at the campsite.

Date of stay: November 2023
Trip type: Travelled solo
Thank Fon T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lydia Hughes, Marketing at Lakes Edge Holiday Park and Lakes Edge Lodge, responded to this reviewResponded 27 December 2023

Hi there,
I apologise that your camping experience with us was not what you expected. from your review, it sounds like you were mostly frustrated about the WiFi. This is something we know can be an issue when we are busy and are constantly looking to improve once we are able to and the infrastructure is available to us (due to the size of the camp)
We appreciate your feedback and sincerely apologise if the staff on reception came across as rude.
Cheers
Lydia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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