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“Could do better”
Review of Swan and Angel

Swan and Angel
Ranked #21 of 57 Restaurants in St Ives
Restaurant details
Reviewed 8 September 2018 via mobile

This pub could be great but because of the low ceilings, it is uncomfortably loud. My friends and I can only stay for a short while before we have to move on or continue to shout at each other across the noise.

Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelL12036, Manager at Swan and Angel, responded to this reviewResponded 11 September 2018

Hello,
Thank you for taking the time to write your review.
I'd like to apologise for your bad experience with us should you have any problems in the future please don't hesitate to speak to a member of staff who will be happy to assist you in resolving any issues.
Here at the Swan And Angel we strive to offer excellent customer service, great atmosphere, great quality and affordable food and drink.
Being a new open highstreet pub everyone is keen to come and visit which is why unfortunately we can get busy. I can assure you that the pub can be very quiet and peaceful. We hope that you can revisit in the future and have a great experience with us.

Kind regards

The Swan And Angel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (129)
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6 - 10 of 129 reviews

Reviewed 4 September 2018 via mobile

Popped into the Swan & Angel halfway through a shopping trip around St. Ives for some food and drinks. Pub only had 1 empty table when we got in and was really busy (it was lunch time though) so we decided to use the Wetherspoon app to order everything straight to our table and I have to say, I was very impressed. The drinks came almost instantly and the food wasn't far behind. I expected a long wait and basic food but it was really quick, the food was delicious, the portions were great and the lads looking after the tables were a great bunch too. I will definitely be going back and recommending it to friends and family.

1  Thank TumblingNebula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelL12036, Manager at Swan and Angel, responded to this reviewResponded 11 September 2018

Hello, thank you for taking the time to write your lovely review.

Here at the Swan And Angel we are all very pleased that you enjoyed your visit, we aim to offer excellent customer service and great quality food so it’s wonderful to hear we are doing it right!

Hope to see you again soon,

Kind regards
The Swan And Angel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2018

Visited the Swan & Angel August Bank Holiday lunchtime. As we have visited Quite a few Wetherspoons , Newmarket, Wisbech, March, Kings Lynn was looking forward to a good lunch. However it was pretty busy as expected on a Bank Holiday. Very difficult to find an available table , and very few that had been cleared and cleaned. Guess shortage of staff. Queued up as usual to order our meal Gross shortage of staff again. Only two girls serving, consequently a v e r y long wait. Whilst I was waiting a member of staff came and got served, the girls chatted to him for a while, and appeared that he was due to start work there later. I kept waiting, and gave up. On our way out noticed that the tables had still not been cleared with dishes piled high. The worst visit ever, such a shame as usually pretty good.

2  Thank Nomad210098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelL12036, Manager at Swan and Angel, responded to this reviewResponded 11 September 2018

Hello, thank you for taking the time to write your review.

I'd like to apologise for your bad experience with us but I can assure you this is not our usual standard.

To avoid queing at the bar and for added customer convienence we now have the Wetherspoons I App which can be used to order food and drinks from the comfort of your own table.

Here at the Swan And Angel we strive to offer excellent customer service, great atmosphere, great quality and affordable food and drink

Kind regards

The Swan And Angel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2018 via mobile

We went on a very busy time on a bank holiday.

The service was quick and super efficient and the food was to the Wetherspoon standards: good quality and big portions.

Always a safe and satisfying choice!

Thank Kon_0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelL12036, Manager at Swan and Angel, responded to this reviewResponded 11 September 2018

Hello, thank you for taking the time to write your review.

Here at the Swan And Angel we aim to offer excellent customer service and great quality food.

We hope to see you again soon and hopefully we will be able to fulfill your expectations and leave a well earnt 5* review.

Kind regards

The Swan And Angel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2018

saturday lunch and a few beers, food was delivered quickly and was hot and fresh. The staff were friendly and happy in their work. Would return if in the area.

    • Value
    • Service
    • Food
Thank karlosfandango65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelL12036, Manager at Swan and Angel, responded to this reviewResponded 11 September 2018

Hello, thank you for taking the time to write your review.

Here at the Swan And Angel we aim to offer excellent customer service and great quality food.

We hope to see you again soon and hopefully we will be able to fulfill your expectations and leave a well earnt 5* review.

Kind regards

The Swan And Angel team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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