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Reviewed 22 July 2016

I am afraid staff was very efficient but could not cope with amount of guests they had to serve on a daily basis so customers had to queue all day to get anything. Breakfast buffet was good but lunch and dinner were very poor with poor quality ingredients and running out constantly. Not a place I would rush to go back to.
Also, reception was understaffed like all other departments; my partner was trying to phone for several days before the staff could pick up the phone. When I complaint, I was told they were too busy to answer the phone.

Room Tip: Top floor seem to be quieter rooms
  • Stayed: July 2016, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Aurora M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohtels_Islantilla, Hotel Manager at Ohtels Islantilla, responded to this reviewResponded 3 August 2016

Dear Aurora,

Thank you for sharing your feedback concerning your recent stay in our hotel. We are pleased that you appreciated our hardworking staff and our breakfast offer. We take your observations into account and we would like to add that we have shifts for the restaurant in order to avoid waiting times at peak hours, however, not all the guests respect them. We strive to offer an enjoyable dining experience and we will do our best to keep improving.

Once again thank you for your comments.

Kind regards,
Sergio Molina
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed today via mobile
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Stayed: October 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed today via mobile
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Stayed: October 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday via mobile
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Stayed: October 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday via mobile
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Stayed: October 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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