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Reviews (4,115)
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All reviewschinese restaurantmain restaurantanimation teammini bargreek tavernawaiter servicesea viewmain poolmitsis rinela beach resortreception staffice creamgreat holidayevery other daybeach barfamily roomprivate beachevening entertainment
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Reviewed 2 May 2018

just returned from a 7 night stay at rinella beach,and over all opinion ,was that it was very good and i would highley recommend it as a hotel and holiday destination.
rooms were spacious,spotlessly clean,with very comfy beds,cleaning staff were excellent.fridge was stocked every other day with plenty of soft drinks ,water and beer.
we had seaview room which was great,and everything was near by and litterally just few steps away.
all staff were fantastic,friendly and courteous,we only saw entertainment staff on a couple of days(zumba on the beach}and the nightly entertainment,was a dj a couple of nights,a traditional cretan night,and a duet.most nights were spent on the hotel veranda,sipping drinks{it may have been there was not much in the way of evening entertainment,because we went in april/low season}bar and waiting staff again were excellent.
FOOD...lots of variety,of tasty well prepared food,varied daily.the greek restaurant was our favorite.you would never go hungry here!!there are crepes/pizza/pies icecream available till late at night.
BEACH was beautiful,lots of sun beds beanbags and loungers available,2 beach bars.
POOLS we only tried pool once as it was way too cold{again it was april}but did enjoy relaxing beside pool topping up tan!
AREA/TOURS..just outside hotel is variety of shops,locals very friendly)a bus stop which we used to get to heraklion and knossos...bus fares are very cheap.{..2 euros to heraklion}.about 40 minute walk,turning left at hotel will bring you to crete aquarium,and dinosaur park.there is also an atm just down the road from hotel.
All in all this was a fab holiday,thank you rinella will definately return....
for staff,hotel,location,i would really recommend anyone to stay here
TIP...the tour to spina;onga was very well worth it...beautiful place

  • Stayed: April 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank bgronowgronow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Υπεύθυνος Σχέσεων με Πελάτες at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded 5 May 2018

Dear Bgronowgronow,
We are delighted by your review. The fact that you enjoyed our spacious, spotlessly clean and comfortable rooms, our breathtaking view, our fantastic, friendly and courteous staff, our tasty, well prepared and of big variety food, our beautiful beach with its brand new umbrelas and sunbeds, our relaxing Main pool area and our graet location is an honor for us. Thank you for choosing our hotel for your holidays. It would be wonderful if you gave us again the opportunity to have you with us one day.
Best regards,

Julietta Zioga
GUEST RELATIONS MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018 via mobile

If you have taken the time to read through a few other reviews you will already know that this hotel is quite special and very highly rated !

Instead of reiterating what others have said , I will try to add my own perspective on our wonderful stay a week ago .
Firstly , lets not forget that this is a really big hotel , but they manage to make you feel as if you are staying somewhere small and family run , very difficult but they do it !
We are early 60’s and travel quite a lot - long haul in winter and Mediterranean in summer , accommodation varies from beach huts to 5*.
We booked The Mitsis with another couple of friends who we regularly travel with .
The quality of the recent refurbishment is exceptional. The Mitsis group has invested heavily in really high end design and furniture , a joy to experience.
The staff .
Training was probably the best we have seen in any hotel . There seemed to be a managerial walkabout for each department every morning , resulting in efficient and professional staff with a great camaraderie . Staff to guest ratio is very high .
Beach .
Cleaned and cleared all day by designated staff and lifeguard. Lots of brand new wooden beach beds with 15cm mattresses . 100+ bean bag loungers which were incredibly comfortable, and double Balinese beds . Beach never overcrowded. Large shaded areas made from rope canopies . Iced tea served a couple of times a day , plus an iced servery of fresh fruit to help yourself to. Mid afternoon I loved going to beach bar for salted popcorn , new beach experience for me !
Restaurants.
Main restaurant is big , but very efficiently run and great food and service . Again lots of focused staff working together. Chefs made a point of interacting with you .
The Greek Taverna
A real class act . The only staff name I can remember is Manolis !! Great ambassador for Mitsis brand . Actually all the staff here were excellent. All interacted with multiple languages . Table laying was a joy to watch - such precision with pride . Water as soon as seated , then homemade bread and butter and oil and dip tray . Great buffet which was quite adequate for us without the bonus of an a la carte menu to order from . Prosecco and smoked salmon on Sunday too . Very impressed with the cling filmed high chairs with notice “cleaned and sterilised” , if I was a new Mum it would give me great confidence in standards of cleanliness. Manolis seemed quite happy to jiggle a baby when needed as well ! I had a lovely cake presented on my birthday with a rendition from the waiting staff - plus kisses all round , very sweet .
Pool.
Very clean , relaxing area , a bit of intermittent music from animation team but not intrusive at all .
Sports/Animation
Again, professional well trained team of staff . Saw one of the shows which was really good . Staff made contact but did not pester .... it was my own fault I kept missing the Yoga and Meditation .

On our last day we saw a pop up cooking demonstration by the pool , the chef made a Greek salad which was then handed out . This was just one little example of a Mitsis experience- they don’t have to do it but because they do it makes them stand out as different.
Go for a walk around the perimeter of the property - no nasty surprises - everything neat and tidy , a little herb garden planted in one corner .
Congratulations Mitsis group on what you have achieved , I would love to say that we will visit some of your other locations, but I think our heart will always be with The Rinela....hope to see you in October x

Stayed: April 2018
1  Thank tothai4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Υπεύθυνος Σχέσεων με Πελάτες at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded 5 May 2018

Dear Tothai4,
We would like to express our huge appreciation for the time you offered us in order to share your experience. It is amazing to hear that you appreciated so much our recent refurbishment, our very professional staff, our exquisite service, our interesting activities provided by our Recreation team, our delicious and varied cuisine in all our three restaurants and the total cleanliness of our hotel in general. We are moved by your high evaluation of our professional skills and by your praise. Thank you for choosing our hotel for your holidays and we hope that after visiting all our sister hotels you will return to us again.
Best regards,

Julietta Zioga
GUEST RELATIONS MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018

Four of us booked a five night break at the resort to get some much needed sun when the UK was sadly cold and wet. All inclusive at very reasonable rates flying with Easy Jet. Fly out early and back late to get the most out of the trip. Crete is midway between mainland Greece and Egypt so it’s nice and warm in April. The food choice was more than adequate and the staff were friendly and helpful.
We hired a car for 30 euros for the day from Intercars just outside the gates of the resort - very easy and just needed photo driving licence - for our drive to the ancient Minoan capital of Knossos, an impressive archeological site which costs 15 euros entrance fee and for just 1 Euro more you double up the ticket to include the national archeological museum in Heraklion- both places easily seen in one day with time for a fresh orange juice at Knossos and lunch at one of the many restaurants in Heraklion.
Overall a place to relax on the beach and drink beer or maybe try a Negroni cocktail or two! Crete is a good destination for a relaxing break at decent prices.

Room Tip: A sea view costs more but not a lot and the free WiFi is fine- try it before buying the premium WiFi.
  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Gary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Υπεύθυνος Σχέσεων με Πελάτες at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded 5 May 2018

Dear Gary D,
We really appreciate your review. It is great to hear that you had a relaxing stay in our sunny island and that you liked our food choice, our friendly and helpful personnel and our island with its interesting places to visit in general. We are very happy that you chose our hotel for your holidays and that you evaluated our hotel as a good value for money. We would like to believe that this visit wasn't your last and in the near future we will see you again.
Best regards,

Julietta Zioga
GUEST RELATIONS MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018

Just returned from a lovely holiday at this amazing hotel. We had such a relaxing time.
The staff can't do enough for you they are all really friendly. The rooms are spacious and clean.The pools area is lovely and clean. The Food was very good lots to choose from we loved the terrace area where you could sit and eat and have lovely views out to sea.The beach is lovely and it has a great beach bar. The animation team are great from morning to night they have a full programme. Evening entertainment is superb great shows specially the four English girls all dancing and singing shows were very professional. I would definitely recommend this hotel and look ford to retuning again. Thank you for a great holiday.

Stayed: April 2018, travelled as a couple
Thank Maggie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Υπεύθυνος Σχέσεων με Πελάτες at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded 5 May 2018

Dear Maggie D ,
Your hotel Rinela Beach thanks you for your review. We are proud to hear that we managed to provide you with an enjoyable and memorable stay and that you stayed satisfied with our hotel facilities and offered services. Thank you for entrusting us your holidays and for recommending us. It would be an ultimate pleasure for us to have you back one day for another exciting experience.
Best regards,

Julietta Zioga
GUEST RELATIONS MANAGER

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Reviewed 29 April 2018

I've just returned from a stay with my family at the Mitsis Rinela Beach with my family. It truly was a magical holiday. The stunning Greek taverna on the beach was really special- we ate in there for breakfast, lunch and dinner most evenings. The staff are exceptionally welcoming and as we were staying with an infant, they really made a fuss and went out of their way.
We stayed in a VIP family suite with private pool- the pool was very very clean and a generous size, the rooms do need updating to bring it in line with the modernisation which has already taken place around the hotel but I understand that the rooms are being renovated this winter and are still a good standard. It was a nice touch that the minibar is refilled for you free of charge and there are lovely high end toiletries in the bathrooms along with complimentary slippers etc. The extra bonus that if you do book a private pool room upgrade or front facing sea view room is that you have exclusive use of the beachfront taverna in the morning for breakfast and it was a lovely relaxed atmosphere rather than having to use the main buffet restaurant.
Their a la carte restaurants are unlimited visits during your stay which was brilliant for us a family with a baby as it's quite hard to constantly revisit a buffet whilst feeding a baby so we did take full use of the unlimited a la carte option to make our dining more relaxed and a lot easier.
For people who like extra activities in the hotel, there are tennis courts and a beach watersport centre to hire pedaloes and jetboats so no reason to get bored- we wish we would have made use of these, but again with a baby, this was a little impossible! The daily activites were great such as meditation, yoga and beach zumba along with many more!
You will find a huge section of bars around the resort with extras such as a fruit stall cart next door to the beach bar located directly on the beach serving fresh fruit whilst you sunbathe on the many beach loungers. There are also the pool bars along with a patisserie serving beautiful cakes, waffles, crepes and savory sandwiches and paninis along with a beach front pizza bar where they serve freshly made pizzas straight from their stone pizza oven on the beach throughout the day. We also tried the Chinese a la carte which again, has beautiful views over the resort and the sea when dining outside and with very generous portions.
The pool area is beautiful and there is a huge mix of loungers, cabanas and balinese beds to choose from during the day both at the pool and on the beach.
The reception staff were incredible also- we needed a late checkout room for our final day and they were unable to allow us to keep our original room but we were allocated free of charge to an alternative room as there was room available in the hotel so we were able to wash and change before our late flight which I thought was a lovely touch to be able to offer this to us complimentary.
My only single upset about the hotel is that it is very difficult to get around with a pram or buggy an we consistently had to carry the buggy up and down stairs throughout the resorts due to lack of ramps and I can only imagine that if you're disabled or have trouble with stairs, that this can present quite a problem.
However, all in all, we had a wonderful time and already looking at our return trip to the Mitsis!

Room Tip: Upgrade to the private pool family suites for extra perks!
  • Stayed: April 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank cattywoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liarosHeraklion, Υπεύθυνος Σχέσεων με Πελάτες at Mitsis Rinela Beach Resort & Spa, responded to this reviewResponded 6 May 2018

Dear Cattywoman,
We are so proud to receive your review. It is just fantastic to hear that you had such a wonderful time in our hotel and that you stayed satisfied from our offered services. The fact that you enjoyed our theme restaurants, our sports activities, our professional service, our wonderful and recently renovated pool and beach area, our huge selection of food and snacks which our guests can have all day and all over our hotel and of course the gem of our hotel our staff which always tries very hard to provide our guests with a relaxing stay. We would like to thank you from the bottom of our heart for your kind words and your high evaluation and also to inform you that your remark has been already taken into consideration. We would like to believe that you will honor us with your visit again shortly.
Best regards,

Julietta Zioga
GUEST RELATIONS MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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