Hi there,
Thank you for taking the time to leave us a review here at THORPE PARK Resort.
We are sorry to hear that you were disappointed with your day on the island.
Apologies that there was not enough information available around the park on the timed tickets required for Derren Brown's Ghost Train and Black Mirror Labyrinth. These slots can be booked for free from the Island Ticket centre, the attraction entrance and the fast track kiosk. Thank you for raising this with us, we will be sure to pass this on for you.
We are also sorry for the long ride queues you experienced on the day. Due to the additional health and safety measures that we currently have in place, such as regular ride cleaning and social distancing whilst riding, longer queues can form.
Despite this, we are so pleased to hear that you found our staff pleasant, that you were happy with our social distancing markers and that the queue to get in was not too long.
If you would like to discuss you day further, please send us an email (customer.services@thorpe-park.co.uk) stating your case number (7326539).
Thanks,
Leah
Guest Experience Team
Thorpe Park Resort