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Uma M

Assessment 8 out of 10

4.0 of 5 bubblesReviewed 27 Nov 2024
Good location. Not far from the beach and this is great. The room number was good. The service staff is always friendly, smiling and attentive to each guest. From the first minutes of our stay in the restaurant, he created an atmosphere of comfort and comfort. He not only serves quickly and efficiently, but is always ready to help with the choice of dishes or offer something special from the menu.

His attentiveness and goodwill made our vacation even more pleasant. Thanks to Jay for excellent service, we will definitely return!
Date of stay: November 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rui Lopes, General Manager at Pestana Dom Joao II Beach & Golf Resort, responded to this review
Responded 5 weeks ago
Dear Mr. 343umam

Thank you for your kind words! We're thrilled to hear that you enjoyed the great location, friendly service, and the overall atmosphere during your stay. It's wonderful to know that Jay made a positive impact on your experience with his attentiveness and willingness to assist.

We look forward to welcoming you back for another pleasant vacation!
Guest Service Agent- Anastasia Lungu
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,263)
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Traveller rating
1,428
1,124
467
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111
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All reviews sea view dom joao ii minute walk indoor pool beach bar lovely hotel bed and breakfast basis plenty of sunbeds direct access fresh fruit beautiful beach half board plenty of choice alvor town fried eggs hotel grounds small balcony
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Reviewed 25 November 2024

We have just returned from a delightful 10 day holiday at this hotel. We felt very comfortable there. The staff were very friendly and Anastasia was always on hand to make sure we were enjoying your stay and advised us on where to visit. The food was good and a microwave was available if you wanted to have the food a bit hotter. The room though not large was comfortable with a lovely see view. The hotel is set in lovely gardens.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mrsmon2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rui Lopes, General Manager at Pestana Dom Joao II Beach & Golf Resort, responded to this reviewResponded 5 weeks ago

Dear Mr. mrsmon2016

Thank you so much for your wonderful feedback! We are thrilled to hear that you had a delightful 10-day holiday with us and felt comfortable throughout your stay. It's great to know that our staff, especially Anastasia, made a positive impact by ensuring you enjoyed your time and providing helpful recommendations.

We're glad you enjoyed the food and appreciated the convenience of having a microwave available. It's also nice to hear that you found your room comfortable and enjoyed the lovely sea view. Our gardens are indeed a special feature of the hotel, and we're pleased you found them beautiful.

We hope to welcome you back for another enjoyable stay in the future!

Best regards,
Pestana Dom Joao II Team

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Reviewed 25 November 2024

All staff are very friendly.........The rooms are clean.........certainly we will come back.....................the beach id very close.......specialy Anastasia and Daniela, Vanda......very helpful.......always ready to help

Date of stay: November 2024
Trip type: Travelled with family
Thank Gloria B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rui Lopes, General Manager at Pestana Dom Joao II Beach & Golf Resort, responded to this reviewResponded 5 weeks ago

Dear Mrs. Gloria

Thank you so much for your wonderful feedback! We are thrilled to hear that you found our staff friendly and our rooms clean. It's great to know that you appreciated the helpfulness of Anastasia, Daniela, and Vanda—they truly go above and beyond for our guests.

We're delighted that you enjoyed the proximity to the beach and that you're planning to come back. We look forward to welcoming you again in the future!

Best regards,
Pestana Dom Joao II Team

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Reviewed 20 November 2024

An amazing hotel and such a positive experience! Special thanks to Anastasia - her attention to detail and willingness to support us was above expectation! Definitely represented the hotel and it's values! Great to feel welcomed and accommodated in a genuine way!

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank eltoro1980
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rui Lopes, General Manager at Pestana Dom Joao II Beach & Golf Resort, responded to this reviewResponded 21 November 2024

Dear Mr. Eltoro1980

Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience at Pestana Dom João II.

Your kind words about our hotel, and especially Anastasia, mean a lot to us. Her attention to detail and willingness to go above and beyond for our guests truly embody our values. It's heartwarming to know that you felt genuinely welcomed and accommodated during your stay.

We look forward to welcoming you back for another amazing stay.

Warm regards,
Pestana Dom João II Team

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Reviewed 19 November 2024

Nice location with lovely sea view. The resort has a nice pool. Easy access to the beach. Room was clean and comfortable. A kettle in the room would have added to additional comfort.
Breakfast was good with lot of options. There is a bar as well for drinks and coffee.
The staff are very polite and friendly.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Subhashree p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rui Lopes, General Manager at Pestana Dom Joao II Beach & Golf Resort, responded to this reviewResponded 21 November 2024

Dear Mr. Passenger306278

Thank you for your kind words and for sharing your positive experience at Pestana Dom João II. We are thrilled to hear that you enjoyed our beautiful location. It's great to know that you found your room clean and comfortable.

We appreciate your suggestion about having a kettle in the room to enhance comfort and will certainly consider it.

Your compliments about our polite and friendly staff are greatly appreciated. We strive to provide the best service possible and your feedback motivates us to continue improving.

We look forward to welcoming you back for another wonderful stay.

Best Regards,
Guest Service Agent- Anastasia Lungu

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Reviewed 11 November 2024 via mobile

The Dom Jaoa II. The first hotel we stayed in way back in 2006, which led to us purchasing time share with Pestana at the Alvor Park & Carlton in Madeira.
We just fancied an impromptu last minute break this time, before the Winter Madness in the UK, to catch up with Friends we’ve on made over the years in Alvor, and as our time at The Park had finished we thought a trip down memory lane would be nice.
That’s exactly what we got as the rooms have just been patched up badly, the pillows are definitely the same ones as we had 18 years ago, as the foam filling was that tired they felt like a collapsed lung, the mattress’s also appear to be old friends too, hidden under cheap mattress toppers, if you like sciatica, then you’ll love the beds, the air conditioning was also turned off due to the time of year and it’s aged clients ‘feel the cold’, bless ‘em, even though the Daytime temperatures left the rooms so stuffy at night, the only way to cool the rooms down is to open the balcony door, which under normal circumstances is absolutely fine and the sound of the sea at night is gorgeous, however, be prepared to take every conceivable mosquito deterrent as those little suckers had an absolute field day this year as we witnessed on many other guests scratching and itching as they tucked into their morning pasteis de nata.
Breakfast was also an interesting experience as between 8.30am and 10am it literally turns into a food fight, where sadly it seems some of the food is not rotated or handled correctly in my honest opinion, I hold a level 2 & 3 catering hygiene & safety certificate and some of what goes on was not ideal. If the sun is out and hot, or you have Skin Cancer, as I do and need a parasol to enjoy the outside, apparently they won’t make a special exception, as “Everyone Else might want one?”…..Oh ok I’ll sit in doors like a lepur then as I’d hate to put the pool staff to any trouble.
The good bits.
It’s in Alvor. Which of course is amazing.
They vacuum it a lot and the cleaning staff do the very best they can to keep this old dinosaur clean.
The Barman makes an absolutely banging Caipirinha.
As Pestana Beach Club owners. Pestana, please come on, stop the cost cutting again and do right by your clients, because bad news travels fast.

Date of stay: November 2024
Trip type: Travelled as a couple
Thank 370christianc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rui Lopes, General Manager at Pestana Dom Joao II Beach & Golf Resort, responded to this reviewResponded 11 November 2024

Dear Mr Christian,

Thank you for taking the time to share your detailed feedback. We appreciate your loyalty to Pestana and your candid comments about your recent stay at Pestana D. João II.

We are pleased to hear that you enjoyed reconnecting with friends and appreciated the efforts of our cleaning staff and the quality of our Caipirinhas. However, we regret that certain aspects of your stay did not meet your expectations.

Please be assured that we take your concerns seriously. We are continuously working to improve our facilities and services, and your feedback is invaluable in this process. We apologize for any discomfort caused by the room conditions and the breakfast experience. We will address these issues with our team to ensure better standards moving forward.

Regarding the air conditioning and parasol availability, we strive to balance the needs of all our guests and will review our policies to better accommodate individual requirements.

Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future.

Best regards,
Mafalda Caetano
Guest Service Manager

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