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Reviewed 20 October 2016 via mobile

I was extremely satisfied with the hotel due to its very good value for money. Good points for:
- sufficient bed comfort
- modern design
- average room size; not small
- mineral water available on first day
- well-maintained bathroom
- free parking
- near the highway
- good breakfast offer
- very accommodating receptionists

What needs improvement:
- WiFi
- difficult to squeeze shampoo/shower gel
- more mineral water provisions for next days
- no safe
- no refrigerator
- missed out on towel replacements after housekeeping took the hanged ones
- toilet bowl stain (room 124)

It's ok for me that toiletries are kept at a minimum. Helps keep the price low to maintain their current good price.

They seem to be a choice for large tour groups. We encountered them on our second breakfast day. Staff was able to manage the crowd and to replenish supply as soon as possible.

Stayed: October 2016, travelled as a couple
Thank thesupr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 December 2016

Dear thesupr,

Thank you so much for your great review!
It was a pleasure to read your extended review, we love to hear all comments :-), positive as well as the negative ones as it is a good was to improve our service level.
When you visit us the next time, you can use the improved the wifi connection, and we have also changed our shampoo supplier. Please test us out.

For now; happy holidays!

Kind regards,

Martijn Koevoets
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2016

I stayed here for three nights with my sister and daughter. It was Oktoberfest so Munich was fully booked and very expensive. My dad was born in Landsberg so staying here was nostalgic in its own way. The bed was very comfortable, the linens were soft, and the bath towels were plush and cozy. No wash cloths but we didn't have them in our hotel elsewhere in Germany either. The breakfast offerings were plentiful although not very varied. The staff was friendly - we had to print tickets for a soccer game and they were eager to help. They also had three bicycles we could use for getting around town. The hotel is about 2km from Kaufering station and 2.2km from Landsberg Schule station. The biggest issue is the wifi. It's advertised as high speed. It is not. Nor was it working in the room at all. We were in 410 which is almost all the way down at the hall from the router (or what looked like a router on the wall). If we sat under it or in the lobby we could use the wifi, and it worked well. That's a far cry from having high speed internet in your room. While in the lobby we heard many complaints about the wifi from other guests, too.

Room Tip: Get a room close to a wifi router!
  • Stayed: October 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank AmyR3791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_GM, Junior Operations Manager at Vienna House Easy Landsberg, responded to this reviewResponded 22 October 2016

Dear Amy,

thank you very much for your review. We are very glad that you, your daughter and your sister enjoyed your stay in our hotel. Hopefully the soccer game was an success too. :-)

We are working hard on the problem with our wifi and hope that we will solve it the next few weeks.

We hope to welcome you again in Landsberg.

Best regards.

Elena Ammel
Junior Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2016

Had two nights here. The hotel is in the middle of an industrial area which suited me as I was working a mile up the road. The hotel staff were great and very helpful. The room was clean and had all the bits that you would need. The site do not serve dinner. As my German isn't that good the reception team arranged dinner to be delivered via a local pizza house. Breakfast was good. Both nights there were ok and i would go again if i was in the area.

  • Stayed: July 2016, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank The_auditor_2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 September 2016

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Elena Ammel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2016

Super cool hotel with great amenities and nice staff, but couldn't get a fair shake on the room at all. First room we were assigned was the smallest offered, when we paid in advance for the "Deluxe"; room. The second room, which was the Deluxe, smelled badly of smoke, despite the no smoking hotel policy. We were too busy to bring up the issue with the staff, and had already shot or credibility by that point, so slept in it anyway, but there was major construction going on all night outside which made for a rough night's sleep. The rooms are very 'American' meaning that they are big but not very comfy.

Room Tip: Ask for a courtyard view during construction season
  • Stayed: August 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank knowltonium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 September 2016

Thank you for your nice review for our hotel. We apologize that the room smelled of smoke. As you said, we have a strict no smoking policy and are hoping that in future it will not happening again that we will reserve a room smelling like that.
If anything like that will ever happen again, please contact our staff!
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Elena Ammel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2016

Really nice decorated, with good rooms and comfortable beed. Everything was new.
Just by the 96 highway, although I felt lucky to have nav sat, it seems tricky to get the hotel entrance from highway exit (at list this is what I felt arriving at nigth).
Bar is open 24/7, in my opinion this is something they should review because some rooms are close to the bar and a noisy one can be there. Breakfast complete and good enougth. Kind Staff.

Room Tip: The further possible to the bar and reception.
  • Stayed: August 2016, travelled on business
    • Value
    • Location
    • Service
Thank Francisco Javie... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 September 2016


Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Elena Ammel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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