The Best Western has features typical of an American hotel -- large lobby, fitness center, and most importantly, air-conditioned rooms. I stayed here in August and it was hot in Germany but the air-conditioned room made it very pleasant to sleep. The hotel is direct across from the U-bahn station, about a 20 minuter train ride to Charlotteplatz in downtown Stuttgart. A day pass for the train was about 5 Euro.
Dear kglade, thank you very much for staying at our hotel. We are pleased to hear that you liked your stay with us and despite the high outdoor temperatures your room temperature was comfortable. We appreciate the time, you took for your kind feedback and hope, we may welcome you again soon!
I stayed at this BW for one night because I had a business meeting nearby. I arrived by car. The driveway to the hotel and the signage for parking were a bit confusing -- I had to cross the U-Bahn tracks, so I ended up parking behind the hotel and had to later move my car to the hotel's parking lot. Once I saw where it was and how to get there, it was easy to park. The lobby is lavish by German standards, with a large sitting area. The room was clean and modern and best of all, air-conditioned! I took the U-Bahn from the station just in front of the hotel. It was about a 20 minute ride to Charlotteplatz station, right in the center of the tourist area, so convenient to shopping and restaurants. The room had a good desk for working, and the wifi worked well. The hotel also has a fitness room and sauna, but I did not use either. Breakfast was served in a stylish, glass-enclosed eating area off the lobby. The food selection and quality was very good.
Dear Everglade_Ken, thank your very much for your kind and detailed feedback. We are happy to hear, that we were able to meet your expectations and we could provide all the amenities you needed for your business trip. Your valuable reference to our parking signs will be used to improve and we will work on a better ways to signpost our parking area. We would be pleased to welcome you again on the Occasion of your next business trip to Stuttgart!
The service by all of the staff we met was outstanding, friendly and helpful with all our questions.
The breakfast buffet was more than sufficient in selections and quality. We were more than pleased with the cleanliness and service.
Our room was made up promptly upon our request and it was cleaned as expected.
Sincerely Wolf and Inge Hager, Fort Myers, Florida.
Dear Mr. and Mrs. Hager,
thank you very much for staying with us and for your kind feedback! We are happy to hear, that you enjoyed your stay with us and we were especially able to convince you with our breakfast selection and the cleanliness of our rooms. Reading your feedback makes us proud and we sincerely hope, we may welcome you again!
This hotel has a modern, light design; the rooms are in good shape, the beds comfortable. The staff is very friendly, especially at the reception. The breakfast buffet is awesome and will help you with a good start into your day. Coffee including specialities such as Cappuccino, and tea are free during the day.
Dear guest, thank you very much for your valuable and motivating feedback. We are very happy, that you enjoyed your time with us.
Everything acceptable except WIFI it did not work at any time I attempted to use on multiple devices. Reading previous reviews this is a known issue at the hotel. If you need to access wif would not recommend staying. The 2 people I travelled with also could not access anything through the wifi system.
Dear guest,
thank you for your honest feedback and we value your time taken for that. We deeply apologize for the inconveneince you had to suffer during your stay due to unreliable internet access. To reach out I would like to let you know, that we already work under huge pressure to gain an immediate and longlasting solution in that matter. For your next stay, we are already capable to promise a severe change to the better.
We dearly hope to win back your trust in our services und hope to welcome you back some time soon!
With kind regards, your´s Best Western Plus Hotel Team
