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Everglade_Ken
West Milford, New Jersey

Excellent business hotel near Stuttgart

4.0 of 5 bubblesReviewed 31 Aug 2019
I stayed at this BW for one night because I had a business meeting nearby. I arrived by car. The driveway to the hotel and the signage for parking were a bit confusing -- I had to cross the U-Bahn tracks, so I ended up parking behind the hotel and had to later move my car to the hotel's parking lot. Once I saw where it was and how to get there, it was easy to park. The lobby is lavish by German standards, with a large sitting area. The room was clean and modern and best of all, air-conditioned! I took the U-Bahn from the station just in front of the hotel. It was about a 20 minute ride to Charlotteplatz station, right in the center of the tourist area, so convenient to shopping and restaurants. The room had a good desk for working, and the wifi worked well. The hotel also has a fitness room and sauna, but I did not use either. Breakfast was served in a stylish, glass-enclosed eating area off the lobby. The food selection and quality was very good.
Date of stay: August 2019
Room Tip: Rooms on the first floor are very convenient to the lobby and breakfast room.
Trip type: Travelled on business
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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fellbachmut, Public Relations Manager at Best Western Plus Hotel Fellbach-Stuttgart, responded to this review
Responded 2 Sept 2019
Dear Everglade_Ken, thank your very much for your kind and detailed feedback. We are happy to hear, that we were able to meet your expectations and we could provide all the amenities you needed for your business trip. Your valuable reference to our parking signs will be used to improve and we will work on a better ways to signpost our parking area. We would be pleased to welcome you again on the Occasion of your next business trip to Stuttgart!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (337)
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    8 - 13 of 337 reviews
    Reviewed 28 August 2019

    The service by all of the staff we met was outstanding, friendly and helpful with all our questions.
    The breakfast buffet was more than sufficient in selections and quality. We were more than pleased with the cleanliness and service.
    Our room was made up promptly upon our request and it was cleaned as expected.
    Sincerely Wolf and Inge Hager, Fort Myers, Florida.

    Date of stay: August 2019
      • Value
      • Rooms
      • Service
    Thank Wolf H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    fellbachmut, Guest Relations Manager at Best Western Plus Hotel Fellbach-Stuttgart, responded to this reviewResponded 28 August 2019

    Dear Mr. and Mrs. Hager,
    thank you very much for staying with us and for your kind feedback! We are happy to hear, that you enjoyed your stay with us and we were especially able to convince you with our breakfast selection and the cleanliness of our rooms. Reading your feedback makes us proud and we sincerely hope, we may welcome you again!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 August 2019

    This hotel has a modern, light design; the rooms are in good shape, the beds comfortable. The staff is very friendly, especially at the reception. The breakfast buffet is awesome and will help you with a good start into your day. Coffee including specialities such as Cappuccino, and tea are free during the day.

    Date of stay: August 2019
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank Alexander P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    fellbachmut, Guest Relations Manager at Best Western Plus Hotel Fellbach-Stuttgart, responded to this reviewResponded 12 August 2019

    Dear guest, thank you very much for your valuable and motivating feedback. We are very happy, that you enjoyed your time with us.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 1 February 2019

    Everything acceptable except WIFI it did not work at any time I attempted to use on multiple devices. Reading previous reviews this is a known issue at the hotel. If you need to access wif would not recommend staying. The 2 people I travelled with also could not access anything through the wifi system.

    Date of stay: January 2019
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    Thank kingsLynnIJC
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    fellbachmut, Public Relations Manager at Best Western Plus Hotel Fellbach-Stuttgart, responded to this reviewResponded 1 February 2019

    Dear guest,
    thank you for your honest feedback and we value your time taken for that. We deeply apologize for the inconveneince you had to suffer during your stay due to unreliable internet access. To reach out I would like to let you know, that we already work under huge pressure to gain an immediate and longlasting solution in that matter. For your next stay, we are already capable to promise a severe change to the better.
    We dearly hope to win back your trust in our services und hope to welcome you back some time soon!
    With kind regards, your´s Best Western Plus Hotel Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 January 2019

    Service experience was very goodThe room was very clean with comfortable bedThe location is close to public transport & amenitiesStreet car station right in front of hotel noisy in early morning Liked the clean room with lots of space and comfortable bed, No USB charging ports found in the roomHot water in bathroom takes a long time to heat up Very good breakfast

    Date of stay: January 2019
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank DayTrip25402903683
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    fellbachmut, Director of Sales at Best Western Plus Hotel Fellbach-Stuttgart, responded to this reviewResponded 1 February 2019

    Dear guest,
    thank you very much for your recommendation and we are very happy, that you enjoyed your time with us. We will be using your feedback to improve our services - especially by saying THANK YOU for your idea , to provide USB charging ports in the room. Currently we offer them at the front desk!
    We hope to welcome you back soon and remain with kind regards!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 November 2018 via mobile

    I am staying in hotel for past 5 days for work related visit. I had been to reception at hotel last evening for payment to avoid early morning check out, to rush to catch the flight. One of my colleague staying in adjacent room accompanied me for the same.

    I understood that rates for my room (with exactly same size and same facilities as my colleague) is higher by 10 Euro per day. I asked the receptionist, she said that my room is bigger, I objected it as I have been to my colleague's room, it is adjacent to my room in same category. She said that the rates are informed so at reservation and she couldn't do anything about it. Thiw frustrated me much. It is highly illogical as they are trying to loot your hard earned money. Be careful.

    Date of stay: November 2018
    Trip type: Travelled on business
    Thank Spiritedminds
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    BWFellbach, Leiter Front Office at Best Western Plus Hotel Fellbach-Stuttgart, responded to this reviewResponded 1 December 2018

    Dear Spiritedminds,

    thank you very much for your honest words. We deeply regret, that we did not meet your expectations and would like to explain this issue to you:

    The main difference between our standard category and the comfort category is the situation of the rooms. Whereas all of our comfort rooms are quietly located and dispose a view over the garden or the park, most of the standard rooms are located to the street side. As a matter of fact only a small percentage of our standard rooms offer a view to the garden.

    As you and your colleagues were arriving as a group, our colleague at your Check In assumed, your group would prefer to have rooms nearby. In order to accommodate your wishes we allocated your rooms to in one flor, which provides both standard rooms and comfort rooms. In this flor the standard rooms are indeed the same size as the comfort category.

    We understand your frustration and would be thankful, if you gave us the chance to convince you with a improved performance.

    Until then we remain,

    yours sincerely

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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