The service by all of the staff we met was outstanding, friendly and helpful with all our questions.
The breakfast buffet was more than sufficient in selections and quality. We were more than pleased with the cleanliness and service.
Our room was made up promptly upon our request and it was cleaned as expected.
Sincerely Wolf and Inge Hager, Fort Myers, Florida.
Dear Mr. and Mrs. Hager,
thank you very much for staying with us and for your kind feedback! We are happy to hear, that you enjoyed your stay with us and we were especially able to convince you with our breakfast selection and the cleanliness of our rooms. Reading your feedback makes us proud and we sincerely hope, we may welcome you again!
This hotel has a modern, light design; the rooms are in good shape, the beds comfortable. The staff is very friendly, especially at the reception. The breakfast buffet is awesome and will help you with a good start into your day. Coffee including specialities such as Cappuccino, and tea are free during the day.
Dear guest, thank you very much for your valuable and motivating feedback. We are very happy, that you enjoyed your time with us.
Everything acceptable except WIFI it did not work at any time I attempted to use on multiple devices. Reading previous reviews this is a known issue at the hotel. If you need to access wif would not recommend staying. The 2 people I travelled with also could not access anything through the wifi system.
Dear guest,
thank you for your honest feedback and we value your time taken for that. We deeply apologize for the inconveneince you had to suffer during your stay due to unreliable internet access. To reach out I would like to let you know, that we already work under huge pressure to gain an immediate and longlasting solution in that matter. For your next stay, we are already capable to promise a severe change to the better.
We dearly hope to win back your trust in our services und hope to welcome you back some time soon!
With kind regards, your´s Best Western Plus Hotel Team
Service experience was very goodThe room was very clean with comfortable bedThe location is close to public transport & amenitiesStreet car station right in front of hotel noisy in early morning Liked the clean room with lots of space and comfortable bed, No USB charging ports found in the roomHot water in bathroom takes a long time to heat up Very good breakfast
Dear guest,
thank you very much for your recommendation and we are very happy, that you enjoyed your time with us. We will be using your feedback to improve our services - especially by saying THANK YOU for your idea , to provide USB charging ports in the room. Currently we offer them at the front desk!
We hope to welcome you back soon and remain with kind regards!
I am staying in hotel for past 5 days for work related visit. I had been to reception at hotel last evening for payment to avoid early morning check out, to rush to catch the flight. One of my colleague staying in adjacent room accompanied me for the same.
I understood that rates for my room (with exactly same size and same facilities as my colleague) is higher by 10 Euro per day. I asked the receptionist, she said that my room is bigger, I objected it as I have been to my colleague's room, it is adjacent to my room in same category. She said that the rates are informed so at reservation and she couldn't do anything about it. Thiw frustrated me much. It is highly illogical as they are trying to loot your hard earned money. Be careful.
Dear Spiritedminds,
thank you very much for your honest words. We deeply regret, that we did not meet your expectations and would like to explain this issue to you:
The main difference between our standard category and the comfort category is the situation of the rooms. Whereas all of our comfort rooms are quietly located and dispose a view over the garden or the park, most of the standard rooms are located to the street side. As a matter of fact only a small percentage of our standard rooms offer a view to the garden.
As you and your colleagues were arriving as a group, our colleague at your Check In assumed, your group would prefer to have rooms nearby. In order to accommodate your wishes we allocated your rooms to in one flor, which provides both standard rooms and comfort rooms. In this flor the standard rooms are indeed the same size as the comfort category.
We understand your frustration and would be thankful, if you gave us the chance to convince you with a improved performance.
Until then we remain,
yours sincerely
