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Alexander P
Portland, Oregon

Very good business hotel not too far from Stuttgart Untertürkheim/Bad Cannstatt

4.0 of 5 bubblesReviewed 4 Aug 2019
This hotel has a modern, light design; the rooms are in good shape, the beds comfortable. The staff is very friendly, especially at the reception. The breakfast buffet is awesome and will help you with a good start into your day. Coffee including specialities such as Cappuccino, and tea are free during the day.
Date of stay: August 2019
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fellbachmut, Guest Relations Manager at Best Western Plus Hotel Fellbach-Stuttgart, responded to this review
Responded 12 Aug 2019
Dear guest, thank you very much for your valuable and motivating feedback. We are very happy, that you enjoyed your time with us.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (338)
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    10 - 15 of 338 reviews
    Reviewed 1 February 2019

    Everything acceptable except WIFI it did not work at any time I attempted to use on multiple devices. Reading previous reviews this is a known issue at the hotel. If you need to access wif would not recommend staying. The 2 people I travelled with also could not access anything through the wifi system.

    Date of stay: January 2019
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    Thank kingsLynnIJC
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    fellbachmut, Public Relations Manager at Best Western Plus Hotel Fellbach-Stuttgart, responded to this reviewResponded 1 February 2019

    Dear guest,
    thank you for your honest feedback and we value your time taken for that. We deeply apologize for the inconveneince you had to suffer during your stay due to unreliable internet access. To reach out I would like to let you know, that we already work under huge pressure to gain an immediate and longlasting solution in that matter. For your next stay, we are already capable to promise a severe change to the better.
    We dearly hope to win back your trust in our services und hope to welcome you back some time soon!
    With kind regards, your´s Best Western Plus Hotel Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 January 2019

    Service experience was very goodThe room was very clean with comfortable bedThe location is close to public transport & amenitiesStreet car station right in front of hotel noisy in early morning Liked the clean room with lots of space and comfortable bed, No USB charging ports found in the roomHot water in bathroom takes a long time to heat up Very good breakfast

    Date of stay: January 2019
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank DayTrip25402903683
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    fellbachmut, Director of Sales at Best Western Plus Hotel Fellbach-Stuttgart, responded to this reviewResponded 1 February 2019

    Dear guest,
    thank you very much for your recommendation and we are very happy, that you enjoyed your time with us. We will be using your feedback to improve our services - especially by saying THANK YOU for your idea , to provide USB charging ports in the room. Currently we offer them at the front desk!
    We hope to welcome you back soon and remain with kind regards!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 November 2018 via mobile

    I am staying in hotel for past 5 days for work related visit. I had been to reception at hotel last evening for payment to avoid early morning check out, to rush to catch the flight. One of my colleague staying in adjacent room accompanied me for the same.

    I understood that rates for my room (with exactly same size and same facilities as my colleague) is higher by 10 Euro per day. I asked the receptionist, she said that my room is bigger, I objected it as I have been to my colleague's room, it is adjacent to my room in same category. She said that the rates are informed so at reservation and she couldn't do anything about it. Thiw frustrated me much. It is highly illogical as they are trying to loot your hard earned money. Be careful.

    Date of stay: November 2018
    Trip type: Travelled on business
    Thank Spiritedminds
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    BWFellbach, Leiter Front Office at Best Western Plus Hotel Fellbach-Stuttgart, responded to this reviewResponded 1 December 2018

    Dear Spiritedminds,

    thank you very much for your honest words. We deeply regret, that we did not meet your expectations and would like to explain this issue to you:

    The main difference between our standard category and the comfort category is the situation of the rooms. Whereas all of our comfort rooms are quietly located and dispose a view over the garden or the park, most of the standard rooms are located to the street side. As a matter of fact only a small percentage of our standard rooms offer a view to the garden.

    As you and your colleagues were arriving as a group, our colleague at your Check In assumed, your group would prefer to have rooms nearby. In order to accommodate your wishes we allocated your rooms to in one flor, which provides both standard rooms and comfort rooms. In this flor the standard rooms are indeed the same size as the comfort category.

    We understand your frustration and would be thankful, if you gave us the chance to convince you with a improved performance.

    Until then we remain,

    yours sincerely

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 October 2018 via mobile

    I travel frequently for work, so I am always on the lookout for nice hotels that cater to business clientele. Fortunately, this hotel checks almost all of the boxes for me.

    Location
    This hotel is a bit difficult to access by car using GPS due its placement near the tram tracks, but that is a minimal complaint because you ARE near the tram tracks. Literally, the U1 tram that takes you into Stuttgart..the station is right in front of the hotel. Also, you can walk to fine dining, bakery, drug store, ATM, Norma's, bars in 10-15 minutes. Parking garages are next to the property as well.

    Lobby/Reception Desk
    The lobby is spacious and you are immediately greeted by very friendly, multilingual reception desk. As an English speaker who understands very little German, this was very helpful. I was checked in less than 10 minutes, given recommendations for food, and a map of Stuttgart and Fellbach. The day after I checked in, I was given excellent directions to the Porsche Museum using public transportation. Very efficient, very friendly service. In the lobby area, also, is the hotel bar which was not open on the weekends....huh? Why would a hotel bar NOT be open on the weekends? When someone is traveling internationally, it is a treat to have a nice hotel restaurant or cafe, in case you do not want to go back out for food. I think this is a huge missed opportunity and management should reconsider their options.

    Room
    The room was a bit small, however it met my needs. I had a single bed, small loveseat sofa and a desk in the room. The room was clean, but a bit dusty. When you enter the room, there was a cabinet for the safe, mini fridge, and a place to hang clothes. The bathroom was a nice size and very clean.

    Breakfast
    The breakfast buffet was very good. There was an assortment of yogurts, granola, muesli and dried fruits. In addition, there were scrambled eggs, sausages and an assortment of meat, cheese, breads and cereals. As soon as you sat at a table, you were provided your own carafe of delicious coffee and cream. Juice and water were available on the buffet.

    Overall, great stay at a good value. I will return.

    Date of stay: October 2018
    Trip type: Travelled on business
    1  Thank EndaTravel
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    BWFellbach, Guest Relations Manager at Best Western Plus Hotel Fellbach-Stuttgart, responded to this reviewResponded 31 October 2018

    Dear EndaTravel, thank you very much for your detailed feedback and we value your time taken for this. We love to read, that you had a great time with us - though our hotelbar offers no meals and is closed on weekends. It is an economical decision we had to make and we would decide differently, if we had much more guests like you, who would use restaurant and hotelbar on weekends.
    Despite this, we dearly hope to welcome you back and again convince in all other areas of our hotel. Until then, we remain with kind regards.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 16 October 2018

    We stayed here with our pups for this year's Cannstatter Volksfest with our two dogs. The hotel greeted us and our dogs warmly and as members of our family. The hotel was extremely clean and the room was really comfortable. The restaurant had a big variety for breakfast with lots of healthy options. There is a park directly behind the hotel which was great for walking the dogs. The underground parking was really secure where a roll down gate to keep things secure. The hotel staff was amazing and extremely helpful and friendly. The hotel is a 10 train right from the Fest site which makes it a great option when going to the Spring or Cannstatter Fests. This is a great hotel and we will stay here again for the coming year's Frülingsfest. Vielen Dank BW Fellbach

    Room tip: Park side is quiet
    Date of stay: October 2018
    • Trip type: Travelled with family
      • Rooms
      • Cleanliness
      • Service
    1  Thank RussS225
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    BWFellbach, Public Relations Manager at Best Western Plus Hotel Fellbach-Stuttgart, responded to this reviewResponded 23 October 2018

    Dear Russ S. you delighted us with your compliments. It is always most satisfying and also very motivating and encouraging when we succeed in creating a pleasant and memorable stay at our Best Western Plus Hotel. We work hard on that every day and we are very grateful to guests, who actually express their satisfaction. Thank you very much!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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