Service experience was very goodThe room was very clean with comfortable bedThe location is close to public transport & amenitiesStreet car station right in front of hotel noisy in early morning Liked the clean room with lots of space and comfortable bed, No USB charging ports found in the roomHot water in bathroom takes a long time to heat up Very good breakfast
Dear guest,
thank you very much for your recommendation and we are very happy, that you enjoyed your time with us. We will be using your feedback to improve our services - especially by saying THANK YOU for your idea , to provide USB charging ports in the room. Currently we offer them at the front desk!
We hope to welcome you back soon and remain with kind regards!
I am staying in hotel for past 5 days for work related visit. I had been to reception at hotel last evening for payment to avoid early morning check out, to rush to catch the flight. One of my colleague staying in adjacent room accompanied me for the same.
I understood that rates for my room (with exactly same size and same facilities as my colleague) is higher by 10 Euro per day. I asked the receptionist, she said that my room is bigger, I objected it as I have been to my colleague's room, it is adjacent to my room in same category. She said that the rates are informed so at reservation and she couldn't do anything about it. Thiw frustrated me much. It is highly illogical as they are trying to loot your hard earned money. Be careful.
Dear Spiritedminds,
thank you very much for your honest words. We deeply regret, that we did not meet your expectations and would like to explain this issue to you:
The main difference between our standard category and the comfort category is the situation of the rooms. Whereas all of our comfort rooms are quietly located and dispose a view over the garden or the park, most of the standard rooms are located to the street side. As a matter of fact only a small percentage of our standard rooms offer a view to the garden.
As you and your colleagues were arriving as a group, our colleague at your Check In assumed, your group would prefer to have rooms nearby. In order to accommodate your wishes we allocated your rooms to in one flor, which provides both standard rooms and comfort rooms. In this flor the standard rooms are indeed the same size as the comfort category.
We understand your frustration and would be thankful, if you gave us the chance to convince you with a improved performance.
Until then we remain,
yours sincerely
I travel frequently for work, so I am always on the lookout for nice hotels that cater to business clientele. Fortunately, this hotel checks almost all of the boxes for me.
Location
This hotel is a bit difficult to access by car using GPS due its placement near the tram tracks, but that is a minimal complaint because you ARE near the tram tracks. Literally, the U1 tram that takes you into Stuttgart..the station is right in front of the hotel. Also, you can walk to fine dining, bakery, drug store, ATM, Norma's, bars in 10-15 minutes. Parking garages are next to the property as well.
Lobby/Reception Desk
The lobby is spacious and you are immediately greeted by very friendly, multilingual reception desk. As an English speaker who understands very little German, this was very helpful. I was checked in less than 10 minutes, given recommendations for food, and a map of Stuttgart and Fellbach. The day after I checked in, I was given excellent directions to the Porsche Museum using public transportation. Very efficient, very friendly service. In the lobby area, also, is the hotel bar which was not open on the weekends....huh? Why would a hotel bar NOT be open on the weekends? When someone is traveling internationally, it is a treat to have a nice hotel restaurant or cafe, in case you do not want to go back out for food. I think this is a huge missed opportunity and management should reconsider their options.
Room
The room was a bit small, however it met my needs. I had a single bed, small loveseat sofa and a desk in the room. The room was clean, but a bit dusty. When you enter the room, there was a cabinet for the safe, mini fridge, and a place to hang clothes. The bathroom was a nice size and very clean.
Breakfast
The breakfast buffet was very good. There was an assortment of yogurts, granola, muesli and dried fruits. In addition, there were scrambled eggs, sausages and an assortment of meat, cheese, breads and cereals. As soon as you sat at a table, you were provided your own carafe of delicious coffee and cream. Juice and water were available on the buffet.
Overall, great stay at a good value. I will return.
Dear EndaTravel, thank you very much for your detailed feedback and we value your time taken for this. We love to read, that you had a great time with us - though our hotelbar offers no meals and is closed on weekends. It is an economical decision we had to make and we would decide differently, if we had much more guests like you, who would use restaurant and hotelbar on weekends.
Despite this, we dearly hope to welcome you back and again convince in all other areas of our hotel. Until then, we remain with kind regards.
We stayed here with our pups for this year's Cannstatter Volksfest with our two dogs. The hotel greeted us and our dogs warmly and as members of our family. The hotel was extremely clean and the room was really comfortable. The restaurant had a big variety for breakfast with lots of healthy options. There is a park directly behind the hotel which was great for walking the dogs. The underground parking was really secure where a roll down gate to keep things secure. The hotel staff was amazing and extremely helpful and friendly. The hotel is a 10 train right from the Fest site which makes it a great option when going to the Spring or Cannstatter Fests. This is a great hotel and we will stay here again for the coming year's Frülingsfest. Vielen Dank BW Fellbach
Dear Russ S. you delighted us with your compliments. It is always most satisfying and also very motivating and encouraging when we succeed in creating a pleasant and memorable stay at our Best Western Plus Hotel. We work hard on that every day and we are very grateful to guests, who actually express their satisfaction. Thank you very much!
Spent there couple of weeks.
+ Clean.
+ Location.
+ Connection (U1 station just front of the Hotel).
+ Friendly staff.
- WIFI did not work at all, or when worked, very slow.
- Rooms somewhat outdated. Reminish of 90's.
- Hot water not available periodically.
- Outside Parking 9 €/day.
- No restaurant at the hotel. Just Bar where you can get some snacks.
Sehr geehrter Gast, vielen Dank für Ihr ausführliches Feedback und wir freuen uns, dass wir Sie mit unserem freundlichen Personal, unserer Sauberkeit und unserer Lage überzeugen konnten. An der Parksituation können wir für unsere Gäste leider nichts verändern, da der Parkplatz nicht zum Hoteleigentum gehört, aber Ihre Anregungen bezüglich Internet und Heißwasser nehmen wir sehr ernst und arbeiten unverzüglich an einer spürbaren Verbesserung. Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen und verbleiben mit herzlichen Grüßen aus Fellbach.
