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Reviewed 21 February 2018

The location of the hotel is perfect when you're there with your family. Located on top of the beginners' hill you can ski down to the kid's ski course first thing in the morning without even needing to get in your car. The hotel itself is beautiful and the rooms spacious with plenty of storage facilities for all your clothes and ski stuff.

The mattresses, alas, like in most hotels are terrible and so was the couch our kids had to sleep on. It was literally falling apart and we had to move the "mattress" back into place every day to fill the huge gap that was forming every night. That should NOT happen in a hotel of that price range! The least you can ask for is a good night's sleep.

The food, unfortunately, was also below average and quite disappointing for a hotel of that price range. While the breakfast buffet was plentiful and very good, lunch was one option - usually a stew of poor qualilty - served in the hotel or the hut further up the hill. Don't even bother to go there! Although it is nicely and conveniently located right next to the ski hill, the service there is just absolutely terrible. We once gave up on lunch after we once had to wait for more than an hour for a very simple order.

At dinner they try to do haute cuisine, when they would do much better serving hearty Austrian meals that their chefs actually know how to cook. But what bothered me the most was that not only do you have to pay for juices or pops for the kids in an all inclusive hotel, but THEY WILL ACTUALLY CHARGE YOU €1,5 FOR TAB WATER. That's right. You can't have a sip of tab water in this "all inclusive" unless you pay extra. This to me is unacceptable.

Reg. service - some people, such as the girls at reception and the bar tender are very friendly and offer great service, while others, such as the waiters running the lunch cabin further up the mountain are extremely unfriendly.

  • Stayed: February 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank el_pollito_viajero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2018 via mobile

We had great time, everything was perfect. Food was amazing, rooms clean, playroom, spa, staff very pleasent, and helpful. They took us by van every day to kaiserburg bhan and back after skiing. This is the perfect place for families. We consider gojng back in the summer too.

Stayed: January 2018, travelled with family
Thank Storyteller577506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2018

I have experience with numerous hotels in Alps, also with the same price tags, but this hotel is rather average. Why?
Let's start with the positives - the place is nice - very close to one of the slopes and also a ski-lift for children. The room overall was well-equipped and the terrace with a view is great. Cleanliness was fine and also the staff was very polite.
Now the negatives - wi-fi. The connection is really poor. Expect to be disconnected often. Breakfast overall has a nice wide choice. But from such a hotel you expect something better. And for example - a cold hard doughnut... And the wellness area? Not bad, but again - cold whirlpool for example. With a few improvements the stay can be definitely better.
Overall - the hotel is not so bad. But I'm not sure it deserves this price tag.

  • Stayed: January 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Martin Č
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2018

Wonderfull food seerved during the whole day. Fantastic wellness with large choice of sauna. Hotel located basically on ski slopes! great place for family holidays small and older children, facilities for children of every age :). staff in this hotel is always very helpfull, hospitality is fantastic.

  • Stayed: December 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank klasova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

I love this place. Perfect place.. great mountain view, big and clean rooms, relaxing spa and pools, gentle employees, good food, but the most important to me... so much fun for kids and parents. We will definitely return to this wonderful hotel.

Stayed: August 2017, travelled with family
Thank LauraL8147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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