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Henry H

Midweek holiday

4.0 of 5 bubblesReviewed 24 Jun 2019via mobile
Overall very good. When I arrived there was no one to check me in at the counter. Waited for awhile and rang bell 3x and eventually walked around property. Finally got the attention of staff and Jill kindly checked me in. Apologized profusely. No probs, first time it's happened. Jill very welcoming and friendly and very accommodating (excuse the pun.) Room was serviced everyday and they did a fantastic job of cleaning. Room was nicely heated before I arrived. Pity the freezer is not upto standard had same issues as last time where my ice cream was not properly frozen. Jill kindly put it in her freezer and I could retrieve at my leisure. Overall very good. Very well looked after and keep going back.
Date of stay: June 2019
Trip type: Travelled solo
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settlershanmer, Front Office Manager at Settlers Boutique Motel, responded to this review
Responded 26 Jun 2019
Hi Henry
Thank you for taking the time to provide feedback. Technology is great until the battery goes flat & the pager doesn't work - I appreciate your understanding in why it took me a little time to realise you had arrived, as I was in the units cleaning.
Your kind words regarding our room servicing is very much appreciated. We try very hard to provide the best possible 5 star experience at reasonable rates.
Yes the kitchenettes do only have a small fridge & freezer available however we are more than happy to store large food items in our motels fridge/freezer unit which can be accessed during office hours between 8am - 8pm.
We look forward to seeing you back again at Settlers again - hopefully it won't be as cold next time & you get to enjoy more of the great biking that Hanmer Springs has to offer.
Kind regards Jill
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,124)
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Reviewed 15 June 2019

We were gifted a voucher package which was great in itself, but once we arrived, we realised it was even better than on paper. Wonderful friendly hosts. Clean, warm and well presented room with clever attention to detail that all contributed to a very comfortable relaxing stay. Wish we'd been staying longer.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Georgiegal26
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
settlershanmer, Owner at Settlers Boutique Motel, responded to this reviewResponded 17 June 2019

Thank you so much for taking the time to post a review and we're very happy you enjoyed using the Gift Voucher. We have 10 different gift voucher options available on our web site so they have multiple uses as special occasion gifts, rewards & thank you's. Hopefully we can welcome you back again sometime
Regards Alan & Sally

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Reviewed 11 June 2019

A lovely place to stay with all the little extras in the room. Attention to detail. Jill was very welcoming and very helpful. Very clean and all we needed. Advice on where to eat for an evening meal. What more could you ask for.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank tuilodge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
settlershanmer, Owner at Settlers Boutique Motel, responded to this reviewResponded 15 June 2019

Exactly "what more could you ask for"...... we really appreciate your positive feedback and we will pass your compliments on to Jill. Our restaurant knowledge is always appreciated as there are lots of dining experiences available in Hanmer Springs
Regards
Alan & Sally

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Reviewed 8 June 2019 via mobile

Wow. Impeccable. Settlers Hanmer Springs completely deserves it's 5 stars.

Amazing service, the rooms are perfect and for what you get, reasonable rates.

In my 45 years, this has been the single best accommodation I have ever stayed in.

Thank you so very much.

Andrew Massie

Date of stay: June 2019
Trip type: Travelled as a couple
Thank Andrew M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
settlershanmer, Owner at Settlers Boutique Motel, responded to this reviewResponded 15 June 2019

Thanks for taking the time to provide feedback. Your kind words are much appreciated. We try very hard to provide the best possible 5 star experience at reasonable rates. We look forward to welcoming you back again sometime
Regards Alan & Sally

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Reviewed 27 May 2019 via mobile

I took my mum here for a mothers day weekend away and stayed in the two bedroom unit which was bigger and nicer then my first home. We had everything we needed and more. The furnishings were top quality, great shower pressure. Very comfortable beds. Lovely quiet location, but easy walk to town and hot pools. Great selection of dvds, owners were so lovely and welcoming. Great selection of teas. Could not fault this 5 star accomadation. Highly recomend to anyone staying in Hanmer Springs

Date of stay: May 2019
Trip type: Travelled with family
Thank vanessaw2405
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
settlershanmer, Owner at Settlers Boutique Motel, responded to this reviewResponded 31 May 2019

Hi Vanessa
Thanks for your great review, we really appreciate you taking the time.
We look forward to seeing g you again sometime
Regards Alan & Sally

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2019 via mobile

Stayed 1 bd unit
Pros:
Welcoming staff
Very quiet
Unit beautifully maintained
Warm!
Appreciated the little touches.e.g chocolates on bed, a makeup flannel
Cons:
Mattress could use a thicker topper bad..but that wasn't a major.

Have stayed at many hotels here but for price, amenities and quietness this is the best so far.

Date of stay: May 2019
Trip type: Travelled on business
Thank Raylene P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
settlershanmer, Owner at Settlers Boutique Motel, responded to this reviewResponded 15 June 2019

Hi Raylene,
Thanks for your feedback we really appreciate hearing from our guests about their Settlers experience.
We have noted your comments about our topper pads, we do replace them from time to time (they do compress over time) so hopefully that will solve the thickness issue. We look forward to welcoming you back some time
Regards Alan & Sally

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