Stayed here for 1 night with family. All I can say is this was an experience I do not want to repeat.
Booked a triple room to find the air-conditioning was not working and asked to be moved. We were given a double room with our 9 year old in our bed for the night.
In the morning when we told reception the only very rude member of staff said what do you want me to do.
The hotel is very drab and dated with old furniture and no basics in the room.
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Taking safety measures
The hotel is comfortable and we'll run and the staff speak English. Breakfast was included in the room price and the restaurant is open all day for lunch, dinner, coffee and snacks. Guests can also enjoygym, a sauna and a swimming pool at no extra cost. Good value and convenient, central location.
11AM and the hotel stuff is cleaning and setting up the conference halls of the hotel. It is quiet outside the window, but you hear every single movement of table or chair the stuff is doing... sorry hi price- low quality..
We've had a very spacious, large bed, room, facing towards the sea. The furniture is good and the decorations tasteful.
The view isn't amazing, there are some buildings between the hotel and the sea.
Breakfast was good and varied. Staff is alright.
The receptionist and the staff in general play a very important role in the grading of an hotel. Unfortunately the first impact with Hotel Aqua was with what a would describe ‘the receptionist from hell’. In many years of travel all over the world I have never seen such a bad attitude towards a customer. To avoid being to boring suffice to say that we called management to complain and they were apologetic and kind and immediately addressed the issue at hand to our complete satisfaction. It appears that management is trying to bring the staff to an acceptable standard of customer care but hey are struggling in their efforts. The hotel itself is not bad, rooms a spacious,clean and the cost offer good value for money. Breakfast could be perhaps improved but is enough to get you started. Good swimming pool, gym and spa. I really wish good luck to the management in their effort to improve standards at this hotel. The other exchange with had with he front desk the following days were OK which is a good saying. Last point, there are no TV channels in English or at least I did not find it.
Needed an Hotel close to airport for early flight and this fitted the bill. Receptionist needs a course in customer service, She was sour faced and short with us and took a very long time to book us in although we had reservations.We had three rooms two double and one single ,we asked for all rooms to be close as two of our party are invalided. but she gave us rooms on different floors and we had to argue for same floor.There was no shower soap Etc. in the rooms.
Rooms are just ok ,nothing fancy,Towels a bit old and worn in bathroom.
Breakfast was cheap 7leva ,but just about enough to get you started for the day.
Overall just right if you get it at the right price and just 20 mins from airport
