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“What happened ?”

Spa at New Bath Hotel and Spa
Ranked #17 of 19 things to do in Matlock Bath
Attraction details
Reviewed 13 June 2018

Visited The New Bath when they first opened see previous pictures.
Today visited the bar furniture has all changed and bad red banqueting chairs have been put in there ,
argh very very bad, looked horrible in that area.
Sat outside had a glass of Chardonnay and ice cream for my companion,this was nice, until I got the bill,
for no view except of the car park £9.00 was keen for wine which I have had better and £3.00 for ice cream.
Mmm no will not be back soon !!

1  Thank LindaM42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 7 reviews

Reviewed 13 May 2018

The Girls in the spa were great and my husband and I had a really lovely 55 mins massage followed by the steam room and hot tub. The hotel however....
* Nothing to say what time you checked in or out,
* The TV did not work (in fact the buttons on the remote for channels were volume!).
* When people walked past in the corridor it made the cups chink and there was a lot of dust.
* The outdoor pool was being refurbished... for the last 7 years!
* The meal was overpriced with my sirloin being chewy & my husband had to get up and get his wine to serve himself.

There is a new Manager who promises that she has seen these issues and is addressing that

1  Thank HevNChrisPike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2018

I met a girlfriend at the New Bath Hotel spa for the day, to relax and catch up. We were both very impressed with the facilities (clean, uncrowded, relaxing), the service (nothing was too much trouble for the staff) and the facials we had (bliss - Victoria you worked wonders!).
We both went for an £89 package, including use of the spa, one treatment and a 2 course lunch. The food was superb - we shared a goats cheese starter, had steak/ sea bream for our mains and shared a rose, pear and panacotta dessert.
We never felt rushed during our visit and every member of staff we came into contact with was polite and super helpful, such as when our lunch dessert was instantly re-arranged to be served late afternoon to avoid clashing with our facials! We both had a lovely day and would like to return. I'd definitely recommend a visit!

Thank l0nghaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2018

Everything is very good with the hotel, Perfect in all departments.
But our visit to hotel was spoiled by the snow. :(

Thank Aqif I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 10 October 2017

My friend and myself visited New Bath hotel Spa back in April 2017 ,
We were very happy with the Spa , it was clean , very peaceful , staff all very helpful and attentive , the treatments were good too ...
We had lunch before we left and all in all had a lovely relaxing time ... Hence we booked again for the following month , we enjoyed the experience so much we decided to book every month ...
However , it came to our August visit and we were so very shocked to find the changing rooms were not stocked with flip flops towels or wash products ...
We went towards the hot tub which was dirty ! And the steam room wasn't working correctly ...
We mentioned these problems to the beauty therapists but they seemed under a lot of pressure ...
My friends treatments were as normal and enjoyable , but unfortunately mine was a new therapist who clearly wasn't professional and chatted the whole time ...
We were not happy , but continued to stop for lunch ...
The therapist was very hesitant with regards payment procedure , and we didn't feel we could book again for the following month as we had been doing ...

However , I did contact the hotel and put across my concerns ...
It was investigated and a reply was received , but the only explanation I was given was that the hot tub was regularly cleaned , and the therapists were very busy that day !!!

I was still not happy , we had become regular customers and spent between £70 to £80 each, every month .. But we were not even offered a complimentary coffee if we did return ...

It really is a terrible shame , as the spa was really quite nice to begin with ...
It's really not good for the hotels spa reputation .
I have since spoken to another couple who were also regular monthly visitors to the spa and sadly they said there last experience at the spa was disgraceful ...

It's a shame the place is getting a bad reputation when it could continue to be really very nice ...
I hope someone looks into the problems and it can pick up its reputation somehow ...
Keeping regular customers happy would be a start ...

3  Thank janeyliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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