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“New Bath Spa quickly went down hill”

Spa at New Bath Hotel and Spa
Ranked #17 of 19 things to do in Matlock Bath
Attraction details
Reviewed 10 October 2017

My friend and myself visited New Bath hotel Spa back in April 2017 ,
We were very happy with the Spa , it was clean , very peaceful , staff all very helpful and attentive , the treatments were good too ...
We had lunch before we left and all in all had a lovely relaxing time ... Hence we booked again for the following month , we enjoyed the experience so much we decided to book every month ...
However , it came to our August visit and we were so very shocked to find the changing rooms were not stocked with flip flops towels or wash products ...
We went towards the hot tub which was dirty ! And the steam room wasn't working correctly ...
We mentioned these problems to the beauty therapists but they seemed under a lot of pressure ...
My friends treatments were as normal and enjoyable , but unfortunately mine was a new therapist who clearly wasn't professional and chatted the whole time ...
We were not happy , but continued to stop for lunch ...
The therapist was very hesitant with regards payment procedure , and we didn't feel we could book again for the following month as we had been doing ...

However , I did contact the hotel and put across my concerns ...
It was investigated and a reply was received , but the only explanation I was given was that the hot tub was regularly cleaned , and the therapists were very busy that day !!!

I was still not happy , we had become regular customers and spent between £70 to £80 each, every month .. But we were not even offered a complimentary coffee if we did return ...

It really is a terrible shame , as the spa was really quite nice to begin with ...
It's really not good for the hotels spa reputation .
I have since spoken to another couple who were also regular monthly visitors to the spa and sadly they said there last experience at the spa was disgraceful ...

It's a shame the place is getting a bad reputation when it could continue to be really very nice ...
I hope someone looks into the problems and it can pick up its reputation somehow ...
Keeping regular customers happy would be a start ...

3  Thank janeyliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 May 2017

Phoned this afternoon to ask about a spa day for me and my friend - for her birthday. Seems the young lady who answered my call doesn't like to speak on the phone. Was just directed to the website - several times . even though I just asked a couple of very basic questions. I was very pleased to see this beautiful building back in business a a spa hotel - as it should be, and as a local resident may have looked forward to using the facilities on a regular basis, sadly , I don't feel that my custom will be welcomed. I have worked in the hospitality industry myself and know how much first impressions count.

5  Thank Dean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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