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Reviewed 13 October 2018 via mobile

Spent a couple of days in this resort and it was the perfect unwinding experience, the villa in the resort is specious and perfectly designed and the pool is a place that you don’t want to leave, and not that only since it’s a getaway resort it comes with an excellent chef that cooks a really delicious food, it’s really a place where you’ll overlook the price and just have fun.

Stayed: October 2018, travelled as a couple
Thank AlOmaireen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marketing1901, PR & Marketing at Al Maha, A Luxury Collection Desert Resort & Spa, responded to this reviewResponded 14 October 2018

Dear Anas,

Thank you for sharing your experience at the Al Maha, a Luxury Collection Desert Resort and Spa.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at Al Maha, a Luxury Collection Desert Resort and Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Dubai.

Kind Regards,
Karuna
PR & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018 via mobile

It was such a nice surprise when we found our favorite villa completely refurbished. Not only the suite appeared in a new shape. Also the sun deck received new wooden planks. As always, the warm welcome from the entire staff is very special. Thank you Irfan for arranging everything so well from the beginning until departure. And a special thank you to bartender Erick who managed that we could enjoy our special food requirements in the bar with its wonderful view into the desert. We are looking forward to seeing you all in summer 2019.

Stayed: September 2018, travelled as a couple
Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marketing1901, PR & Marketing at Al Maha, A Luxury Collection Desert Resort & Spa, responded to this reviewResponded 10 October 2018

Dear Thomas,

Thank you for sharing your experience at the Al Maha, a Luxury Collection Desert Resort and Spa.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at Al Maha, a Luxury Collection Desert Resort and Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Dubai.

Kind Regards,
Karuna
PR & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2018

My husband and I stay in the Al Maha last month. We had a great time there. The hotel is very cozy, and provide excellent service, we met Gina who can speak fluent English and Chinese. She gave us an animal and desert plants tour. I was highly impressed by her enthusiasm. I felt she is truly love her work and the animals there. It was a great opportunity to get rest from our busy work and talk to someone like Gina. She is knowledgeable and have the softest voice.After the stay, we became friends already. Overall, I love the hotel and wish we can go there next year.

  • Stayed: September 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Yang W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marketing1901, PR & Marketing at Al Maha, A Luxury Collection Desert Resort & Spa, responded to this reviewResponded 6 October 2018

Dear Yang,

Thank you for sharing your experience at the Al Maha, a Luxury Collection Desert Resort and Spa.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at Al Maha, a Luxury Collection Desert Resort and Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Dubai.

Kind Regards,
Karuna
PR & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

I have been to Al Maha Desert Resort at 30th of August this year, with the tour guide named Gina to have a desert safari, she introduced lots of the desert pants, the firebush,Ghaf tree, Date tree, Arabian gum tree, neem tree, and much more, she did not only mention the name and the specification of all the trees which we have seen, also she introduced the history of the trees and how the old arabs use them in the old days, even now I know we can eat the ghaf tree leaves as salad, and how to recognise the age of the trees, how make the arabian gums, so wonderful trip , and first time to see a lady with so professional knowledge in desert plants, when I really know the history, I really love here, thanks to Gina.

  • Stayed: August 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Huafei D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marketing1901, PR & Marketing at Al Maha, A Luxury Collection Desert Resort & Spa, responded to this reviewResponded 6 October 2018

Dear Huafei,

Thank you for sharing your experience at the Al Maha, a Luxury Collection Desert Resort and Spa.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at Al Maha, a Luxury Collection Desert Resort and Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Dubai.

Kind Regards,
Karuna
PR & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018 via mobile

Ticked every box, wonderful setting, private, tranquil a d luxurious. All the staff are outstanding from the buggy drivers, bar and restaurant staff and I wouldn’t like to single one out as it would be an injustice to the rest.
2 small niggles, the price of the wine is extortionate even for Dubai and the rooms especially the bathroom in the suite and the restrooms in the resorts are looking shabby and in need of some TLC. That being said I’d be back in a heartbeat.
We only did one excursion the sundowner in a Jeep which was very nice.

Stayed: September 2018, travelled as a couple
Thank gailbrown100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marketing1901, PR & Marketing at Al Maha, A Luxury Collection Desert Resort & Spa, responded to this reviewResponded 2 October 2018

Dear Gail,

Thank you for sharing your experience at the Al Maha, a Luxury Collection Desert Resort and Spa.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at Al Maha, a Luxury Collection Desert Resort and Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Dubai.

Kind Regards,
Karuna
PR & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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