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Otorohanga and Waitomo Motels
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Reviews (116)
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All reviewsfree wifikiwi housethe ownerwould stay againgreat stopoverspacious roomfriendly receptionoutdoor poolpower pointspleasant stayeasy accessexcellent facilitiesmilk bottlebit datedaway from the roadkitchen facilitieshome away from home
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3 - 8 of 116 reviews
Reviewed 23 December 2017 via mobile

Specifically paid higher premiums to stay here after reading that it was dated, due to fact that only one with spa pool.Arrived to confusing signage as motels spread across both sides of road & told spa just round corner of reception ( downhill & not visible). Later that evening with toddler went to have spa had to walk across road (freezing) and down driveway with no signage and then put my foot in to test & screamed. The temperature was boiling. Couldnt get it covered fast enough & worried for little one the whole time. Told manager who claimed they tested earlier and it was okay, if I waited( in togs with toddler) he would cool it down, completely disregarded health & safety risk & then to top it off told me if had issue with unit across road I should have said something at start and had to carry next morning breakfast across road whilst looking after toddler on own as well. Managers were completely unhelpful.

Stayed: November 2017, travelled with family
Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karamjeet K, Manager at Otorohanga and Waitomo Motels, responded to this reviewResponded 26 December 2017

Dear Kim I am extremely sorry for you after reading your comments. Your comments are very important to me as I take every criticism to improve myself in the service of my Guests. I will endeavor to explain the points you have raised. 1. TV the TV is as good as any and is used by all our Guests with no one ever coming up with your type of comment. Could you please elaborate more as to your expectations of a TV? 2.NO Alarm??? Do not understand what you mean. 3.Shampoo and Conditioners are only provided on request and so you had all the right to ask for this and you would have been issued 4.Our Larger rooms are across the road and have not been of any issue to any Guest apart from you. 5.The Spa also has been there for Donkeys years before we took over but we hear you and may consider another Spa across the road to satisfy the likes of you. 6.You indicate that the spa was over heated but the guest before you who had used the Spa earlier left pretty satisfied so am getting confused with your comments. 7.Yes most of our Guests view their rooms before settling in and I would have appreciated the same from you. 8.We were going to bring the Breakfast to your room but insisted on taking it yourself so we thought you were so kind not knowing that you would not Pay for the Breakfast. Please send us the cost of your Breakfast. May I just ask if all this comment was about not paying for the Breakfast? Look forward to hearing from you. Regards Karam(Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2017 via mobile

My youbg teen daughter and I had arrived ar an airbmb to discover there was some serious drinking going on and whike i enjoy a drink or two at times this was a very bad first impression and as we did not geel safe we came to this motel and were lucky there was a room available. It was not too bad a price and the room we had (12) was away from the road so nicr and quiet. There is a pool and spa which we didn't use. Wi-Fi included is a code (or teo or three) for 500mb. All good and we felt safe and comfortable and it was close to everything we needed as we had a car.

Stayed: December 2017, travelled with family
Thank Carolyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karamjeet K, Manager at Otorohanga and Waitomo Motels, responded to this reviewResponded 24 December 2017

Hi Carylon,

Thanks for your lovely comments. We're so glad that you enjoyed your stay with us and look forward to hosting you again in the future.

Regards
Karam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2017

A very clesn and tidy motel. Convenient for a stopover, but would also be convenient to use as a base for visiting area and the caves. Clean, comfotable, close to city center and friendly staff. Wifi and kitchens available

Room Tip: We had a studio suite which included kitchen facilities
Stayed: December 2017, travelled as a couple
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karamjeet K, Manager at Otorohanga and Waitomo Motels, responded to this reviewResponded 24 December 2017

Hi William,
Thanks for your lovely comments. We're so glad that you enjoyed your stay with us and look forward to hosting you again in the future.
Kind Regards
Karam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

We stayed in this motel for one night and were glad that we found this place from the moment we stepped into the room. It was our first motel experience in New Zealand so we were surprised to find a full size kitchen in the room and even more surprised to get a bottle of milk with our room key. With no additional comments :) Later on the trip we understood that the milk bottle is a standard in NZ motels but as a first experience it looked rather strange (for us).
Anyway, the room was very clean, although a bit outdated. But you can always call it “retro” instead of outdated, so no problem there either. Parking was just outside the door and the pool was also only couple of steps away, so we could not ask for more. Another positive aspect was that it was really quiet at night. We were in the last house, furthest from the road, so this probably helped here. The staff was very friendly and made us very welcome, thanks for that! All in all a great experience and I would recommend this place for anyone who plans to visit the sights in the area (Kiwi house, Waitomo caves, Hot Water beach etc). I would definitely stay there again.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank EstTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karamjeet K, Manager at Otorohanga and Waitomo Motels, responded to this reviewResponded 30 August 2017

Thanks for your lovely comments. We're so glad that you enjoyed your stay with us and look forward to hosting you again in the future.

Thanks and kind regards.

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Reviewed 29 July 2017

Rocked in late evening having flown from Brisbane in the morning. Happy to find a vacancy and prepared to accept whatever... pleasantly surprised - friendly owner, clean and adequate room, comfortable bed, heater that worked and easy access to eateries

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Trevor P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karamjeet K, Manager at Otorohanga and Waitomo Motels, responded to this reviewResponded 24 December 2017

Hi Trevor,

I am glad that you have enjoyed your stay with us, definitely would love to see you again.

Kind Regards

Karam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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