I really don’t know where to start with this review...
I could go on about the constant issues we had such as
1) the lack of consistent hot water,
2) the horrible sewage smell around the area behind the room that wafted in when you left the windows open,
3) the broken airconditioning,
4) the broken toilet flush or
5) the fact that despite having 4 different wifi networks to connect to none of them work consistently,
But by far and away the worst experience, and not just during my holiday in Mexico but ONE OF THE WORST EXPERIENCES OF MY LIFE was the fact that the Rottweiler guard dog that lives on the property BIT ME ON THE FACE which resulted in a deep laceration to my lip which needed 3 stitches.
On top of all this, after initially being a bit sympathetic the owner (Antoine) subsequently denied any wrong doing whatsoever, suggested that I in fact headbutted the dog (!!), told me to get lost and blocked my telephone number so I could no longer contact him.
Whilst it was clearly not a ferocious attack and more of a nervous bite when playing with the dog having returned late one evening, the simple fact is THAT A DOG CAPABLE OF BITING A GUEST IN THE FACE SHOULD NEVER BE ALLOWED ON THE PROPERTY let alone live there unmuzzled and unchained all year round. Imagine if it did the same to a small child not a full-grown man!
Antoine’s justification for his sudden change in attitude was that he had CCTV footage of the incident. I have also seen the footage and you can clearly see the dog snapping at my face. I also have a medical report from the attending doctor stating that this was a laceration caused by a dog bite. He also justified his rudeness by stating that my girlfriend (who he shockingly described as a “witch”) was rude to the manager who kept saying it was very unlike the dog to bite someone when all my girlfriend was trying to do was trying to get medical attention as soon as possible in what was clearly a highly destressing situation for her!
To make things even worse, when we asked to see the dog’s rabies vaccination history the owner Antoine WAS NOT ABLE TO PRODUCE THE VACCINATION DOCUMENTATION which meant that we had to treat it as a possible rabid dog bite and get all of the precautionary rabies jabs (some of which had to be administered directly into the lip wound) all at my own expense because the owner had wiped his hands of any blame and blocked our numbers!
I am currently considering whether or not to bring legal action against Antoine due to his negligence in allowing a dog that is capable of biting someone on the face to roam free on the property without a muzzle and for not vaccinating the dog properly either. In the meantime I WOULD STRONGLY RECOMMEND YOU DO NOT STAY HERE because the owner clearly does not care about the safety or wellbeing of his guests.
