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All reviewsprivate poolmexican twistsushi bardesigned roomssushi placehammock overlooking the oceanall inclusive packageroom servicebreakfast was excellentswimming pool and restaurantgreat bathroomcomfortable bedswim up barcleaning stafflocation is fantasticsmall townonce in a lifetime
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Reviewed 27 April 2018 via mobile

We were lucky enough to have a very well located room which was peaceful,spacious,modern and had a fantastic view of the beach and the magical Holbox sunsets.

However, room aside, we were disappointed with this hotel. No other reviews seem to mention the large dirt road between the hotel and the beach (there are no sun beds on the beach so you have to face the road - we paid to use the beds at nearby Hotel Mawimbi every day which is on the beach).

The staff were mixed - some extremely helpful (particularly at breakfast), others were disinterested and unwelcoming. We believe this reflects the hotel’s general attitude to guests: default response “no, that costs extra”, even when it comes to bathrobes!

Lastly, the general ambience just wasn’t for us - loud house/pop music being played from the common areas 24/7, couples getting a bit too close in their private pools for all to see etc.

When booking this hotel you should know what you’re in for. It wasn’t for us but the rooms are great.

Stayed: April 2018, travelled as a couple
5  Thank the_islington_birds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoe Margaret M, Director de Relaciones Públicas at Villas HM Palapas del Mar, responded to this reviewResponded 12 May 2018

Dear the_islington_birds,

I would like to thank you for the time you have dedicated to review our Villas HM Palapas del Mar. At our hotel we constantly strive to meet your needs and exceed your expectations, therefore your feedback is very important to us.

It pleased us to learn that you enjoyed our beautiful suites, our gorgeous views and our magical Holbox sunset!

On the other hand, please let us express our deepest apologies for not having exceeded your expectations; your feedback is an important part of our business and it is through constructive comments that we are able to improve our services.

Again, we do value your comments very much and hope to have the opportunity to serve you again in the future and show you our improvements.

Sincerely,

Zoe Mendoza
Villas HM Palapas del Mar
Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2018

We enjoyed two weeks in a second floor junior suite. The room was great, full of character, large with a balcony and walk in shower.
The hotel pool was small and very busy but the beach is a 30 second walk away and the hotel provides a large number of sun loungers and beds in front of the hotel adjacent to the beach.
The atmosphere in the hotel is fantastic with beautiful gardens.
The staff were brilliant and the room service was excellent.
Taxi is 5 min to the centre. However its a short 10 min walk too.
Recommend staying bed and breakfast only. The breakfast is great (egg station, smoothie bar, waffles and pancakes) but the restaurants are to good and varied in food and cost on the island, while the lunch and dinner selections looked average.
The pool bar offered good food if the selection was a little limited.
Visited a number of hotels on the island and never regretted our choice.

Room Tip: Great location, atmosphere and staff
  • Stayed: April 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank 189walker12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoe Margaret M, Director de Relaciones Públicas at Villas HM Palapas del Mar, responded to this reviewResponded 25 April 2018

Dear 189WALKER12345,

Thank you so much for having chosen Villas HM Palapas del Mar for your holidays. I'm really glad to hear that it was beautiful!

We appreciate such a positive comments about your stay here. It was our pleasure to host you in lovely hotel.

We are going to be happy if we have the opportunity to welcoming you back again!

Sincerelly,

Zoe Mendoza
Villas HM Palapas del Mar
Customer Service Manager

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Reviewed 20 April 2018

I spent the first few days of my honeymoon at this wonderful hotel. I had to preconceptions as to what Holbox would be like, but it is heaven. Unspoiled, not crowded (yet) and no cars! Palapas del Mar is ideally located for a place you mainly get around by bike or on foot. The staff was warm and my room may have had the most comfortable bed I've ever slept on. If I'm lucky enough to come back to Holbox, this is where I will stay. Next time I'll book in time to get a private pool ;)

  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Christopher L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoe Margaret M, Director de Relaciones Públicas at Villas HM Palapas del Mar, responded to this reviewResponded 25 April 2018


Dear Christopher L,

Thank you so much for having posted your review and such positive comments!

We are glad to know you enjoyed your honeymoon among us. This special occasion has to be memorable and we are very happy to know that we have made it so.

We look forward to welcoming you again, maybe for your anniversary.

Sincerely,

Zoe Mendoza
Villas HM Palapas del Mar
Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2018

We've been eyeing Holbox island for a while and putting off booking it, and lucky us we waited long enough that this brand new hotel opened up and its without a doubt the best choice on the island (we walked around to see other hotels and make sure, for when we return, nothing compared). Photos dont do the hotel justice or the island justice for that, its beautiful nature, gardens, white sand, fresh food and juices, perfect weather, probably top five best vacations of my life.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Gemmacc2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoe Margaret M, Director de Relaciones Públicas at Villas HM Palapas del Mar, responded to this reviewResponded 25 April 2018

Dear Gemmacc2015,

There is nothing better than reading your comments and learn that you had a lovely experience at our lovely Villas HM Palapas del Mar.

It makes us very happy to learn that you have enjoyed our delicious fresh food and juices, our lovely garden and our amazing beach !

We hope to have the great opportunity to welcome you again soon, please do not hesitate to write us before your next visit.

Warmest regards from your Home in Holbox Island!

Sincerely,

Zoe Mendoza
Villas HM Palapas del Mar
Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2018 via mobile

Through trip advisor I had read that the sushi and view from the roof top were worth a visit. The view was spectacular and the sushi was indeed delicious but it was really expensive. Two pieces of nigiri cost about $15! The vegetarian sushi platter was more affordable and still delicious though. I'd probably give this place 4.5 stars if I could.

Stayed: April 2018, travelled with family
Thank 122jillyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoe Margaret M, Director de Relaciones con Clientes at Villas HM Palapas del Mar, responded to this reviewResponded 17 April 2018

Dear 122jillyk,

Thank you for having visited our amazing SUSHI BAR at our SKYBAR and thanks for taking part of your time to share this review with other travelers on the TripAdvisor website.

We are so happy to know that you consider our sushi as DELICIOUS! Thank you for your advised regarding our prices, we are sharing this information with our manager.

We look forward to welcoming you again in the near future!!

Sincerely,

Zoe Mendoza
Villas HM Palapas del Mar
Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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