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Safari66782650372

Could be better

2.0 of 5 bubblesReviewed 9 Mar 2024via mobile
Well the good points first.
Nice setting and great staff.
However….unit not so good.
No plug for the bathroom basin or spa bath.
Heated towel rail not useable so wet towels in the morning.
Lights fittings out so reading on the couch.
In the shower when kitchen sink hot water turned shower went cold, could not finish shower.
TV in bedroom not usable.
Must say management provided partial refund.
Date of stay: March 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this review
Responded 11 Mar 2024
Thank you for the positive feedback regarding our location and staff. We sincerely apologize for any inconveniences you encountered during your stay. Our team is actively working to address the mentioned issues and enhance the overall guest experience. We hope the partial refund provided has helped offset any inconvenience. We look forward to welcoming you again on your next visit to Wanaka, ensuring a more enjoyable stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,175)
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2 - 7 of 1,175 reviews
Reviewed 14 February 2024 via mobile

I had read some mixed reviews before our stay, however we enjoyed the resort and liked the fact it was a little way out from Wanaka.

We stayed in Room 8 - on the first floor with a lovely view. The room was an average size hotel room with a lovely balcony. There are larger self catering apartments available.

We were told that the room was not serviced daily, when we checked in day & also told that if we required it to be serviced or needed more towels etc we just needed to ask at reception. We were there for 3 nights & happy to make our own bed.

We didn’t use the pool area or the restaurant (closed Sunday & Monday) . We did use the gym facilities - very well equipped training room - machines & free weights. There was also a cardio room, with cross trainer, bikes etc which we didn’t use.

Staff really helpful and friendly.

Room tip: Free parking. Approx 5 mins drive into Wanaka.
Date of stay: February 2024
Trip type: Travelled as a couple
Thank Yvonne P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this reviewResponded 16 February 2024

Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our resort and appreciated our unique location a little way out from Wanaka.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2024

Nice enough resort but please be aware that restaurant and bar shut 2 nights a week and 3 km from town. Also website advertises daily services to rooms but stayed 3 nights and told at reception this has not been the case for over 1 year!
This means no fresh towels, rubbish removed or tea/coffee replenished.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Dream01518550225
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this reviewResponded 15 February 2024

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay at our resort. We strive to provide accurate and transparent information on our website, and we regret if the details about the housekeeping and restaurant closure were not clear.

We genuinely appreciate your input and would like to investigate further to understand the source of this miscommunication. If you could please provide any more details on how you booked your stay we would appreciate you getting in contact. We aim to ensure that our guests have all the necessary information before making a reservation.

We understand your concerns, and while we cannot change our fixed location, we are committed to making your stay as enjoyable as possible. Please also note we are happy to replace all the above amenities mentioned on request and of course rubbish removal as needed.

Thank you for choosing to stay with us and we wish you all the best on your onward travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2024 via mobile

This place is highly overrated. Room was 4m square. Yes I measured it. Booked as a couple. Got single beds! Poorly equipped. Glasses dirty. Crockery was mismatched, like it was from the opp shop. No tissues- a basic item really! Three kms out of town. Restaurant was expensive. Wine/ bottle, ridiculous. Won't stay here again!

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Jo A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this reviewResponded 7 February 2024

Thank you for taking the time to share your feedback with us, and we sincerely apologize for the aspects of your stay that did not meet your expectations.

We are sorry to hear that you found the room size to be insufficient for your comfort. However, we would like to clarify that our smallest rooms are 22m², and we regret any misunderstanding in this regard. Your experience is important to us, and we will review our communication to ensure clarity in room size information.

We apologize for the oversight in providing single beds on your arrival, we will investigate into your booking process to prevent any future reoccurrences,

We appreciate your concerns about the cleanliness of glasses and the mismatched crockery. This is not reflective of our usual standards, and we will reinforce training for our housekeeping team to ensure a more consistent and high-quality experience for our guests.

We do our best to advertise our location to all guests prior to arrival.

Thank you for bringing these matters to our attention, and we value the opportunity to address and improve based on your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2024 via mobile

The good is to have a washer and dryer in your hotel room. The kitchen was nice if you plan to cook and the room and bathroom were clean. The breakfast buffet in the morning was very limited and the food was not not very good. When they state there are 9 pools they mean 1 swimming pool, 1 very cold lap pool and the rest are hot tubs. The big negative is that you cannot walk into the town of Wānaka. You will need to drive or take a taxi there. This is where you want to stay so you can enjoy all the nice restaurants, bike rentals, walks/hikes, shopping, etc. The weight and cardio rooms are pretty good size with nice equipment. Overall it was average but I would prefer to stay near the lake.

Date of stay: February 2024
Trip type: Travelled with friends
Thank Jewlztravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this reviewResponded 7 February 2024

Thank you for taking the time to share your thoughts on your recent stay at our hotel. We appreciate your feedback and are pleased to hear that you enjoyed the laundry and kitchen facilities within the room. Also thank you for your positive comments relating to our gym facilities.

We apologize for any disappointment regarding the breakfast buffet and the limited food options. Your feedback on this matter is valuable to us, and we will certainly review and improve upon the offerings to enhance our guests' experience.

We understand your concern about the distance to Wānaka town, and we regret any inconvenience this may have caused. While we aim to offer a peaceful retreat, we do our best effort to advertise our location to guests prior to arrival.

Thank you again for your feedback and we wish you all the best on your onward travels.

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Reviewed 26 December 2023

if you need wifi or netflix this is not the place to be. staff are friendly and helpful but cant do much on wifi and netflix. no lift so if you are on 1 storey need to drag your luggage via stairs. otherwise clean rooms and facilities

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank gunjandokania
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this reviewResponded 28 December 2023

Thank you for taking the time to share your experience.
We understand the importance of reliable services such as Wi-Fi, and we regret any inconvenience caused. Please know that we are committed to doing our best within the constraints and infrastructure limitations to improve our services and facilities.
Thank you for your positive feedback relating to our friendly staff and clean rooms plus facilities.
We hope for the opportunity to welcome you back in the future and provide an improved experience that exceeds your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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