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Jo A
Gorokan, Australia

Don't stay here!

1.0 of 5 bubblesReviewed 6 Feb 2024via mobile
This place is highly overrated. Room was 4m square. Yes I measured it. Booked as a couple. Got single beds! Poorly equipped. Glasses dirty. Crockery was mismatched, like it was from the opp shop. No tissues- a basic item really! Three kms out of town. Restaurant was expensive. Wine/ bottle, ridiculous. Won't stay here again!
Date of stay: February 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this review
Responded 6 Feb 2024
Thank you for taking the time to share your feedback with us, and we sincerely apologize for the aspects of your stay that did not meet your expectations.

We are sorry to hear that you found the room size to be insufficient for your comfort. However, we would like to clarify that our smallest rooms are 22m², and we regret any misunderstanding in this regard. Your experience is important to us, and we will review our communication to ensure clarity in room size information.

We apologize for the oversight in providing single beds on your arrival, we will investigate into your booking process to prevent any future reoccurrences,

We appreciate your concerns about the cleanliness of glasses and the mismatched crockery. This is not reflective of our usual standards, and we will reinforce training for our housekeeping team to ensure a more consistent and high-quality experience for our guests.

We do our best to advertise our location to all guests prior to arrival.

Thank you for bringing these matters to our attention, and we value the opportunity to address and improve based on your feedback.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 1 February 2024 via mobile

The good is to have a washer and dryer in your hotel room. The kitchen was nice if you plan to cook and the room and bathroom were clean. The breakfast buffet in the morning was very limited and the food was not not very good. When they state there are 9 pools they mean 1 swimming pool, 1 very cold lap pool and the rest are hot tubs. The big negative is that you cannot walk into the town of Wānaka. You will need to drive or take a taxi there. This is where you want to stay so you can enjoy all the nice restaurants, bike rentals, walks/hikes, shopping, etc. The weight and cardio rooms are pretty good size with nice equipment. Overall it was average but I would prefer to stay near the lake.

Date of stay: February 2024
Trip type: Travelled with friends
Thank Jewlztravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this reviewResponded 7 February 2024

Thank you for taking the time to share your thoughts on your recent stay at our hotel. We appreciate your feedback and are pleased to hear that you enjoyed the laundry and kitchen facilities within the room. Also thank you for your positive comments relating to our gym facilities.

We apologize for any disappointment regarding the breakfast buffet and the limited food options. Your feedback on this matter is valuable to us, and we will certainly review and improve upon the offerings to enhance our guests' experience.

We understand your concern about the distance to Wānaka town, and we regret any inconvenience this may have caused. While we aim to offer a peaceful retreat, we do our best effort to advertise our location to guests prior to arrival.

Thank you again for your feedback and we wish you all the best on your onward travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2023

if you need wifi or netflix this is not the place to be. staff are friendly and helpful but cant do much on wifi and netflix. no lift so if you are on 1 storey need to drag your luggage via stairs. otherwise clean rooms and facilities

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank gunjandokania
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this reviewResponded 28 December 2023

Thank you for taking the time to share your experience.
We understand the importance of reliable services such as Wi-Fi, and we regret any inconvenience caused. Please know that we are committed to doing our best within the constraints and infrastructure limitations to improve our services and facilities.
Thank you for your positive feedback relating to our friendly staff and clean rooms plus facilities.
We hope for the opportunity to welcome you back in the future and provide an improved experience that exceeds your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2023 via mobile

One night stay on the way to Queensland. Stayed in a one bedroom apartment which was very nice and well equipped with lounge, kitchen, washer and tumble dryer. Bed was comfortable and bathroom a reasonable size but just note if you’re over 4”6” you’ll struggle with the shower height it’s so low . Kitchen was closed so cannot comment.
We stayed at the end of the building adjacent to the Cardona Road and I would suggest requesting a room away from the road it’s noisy until 2300 and after 0400. Also ask for a second floor room as we were on the ground and the noise from above was easily heard.

Room tip: A good 10 minutes by car or very long walk from centre of Wanaka.
Date of stay: December 2023
Trip type: Travelled as a couple
Thank Hopon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 November 2023 via mobile

We stayed here for one night on our way down to Queenstown. The hotel had very good apartment-style rooms with a full hob, oven, microwave and small dishwasher. The added bonus was the washing machine and tumble dryer in the bathroom which saved us looking for a laundry service in Queenstown. Small packets of washing and dishwasher powder were provided, which was helpful. Slight negatives are that we believed it was a 2pm check in and arrived shortly before that and discovered it was 3pm check in and 10am checkout - not sure if that was our travel agent’s or their error. - the booking confirmation clearly said 2pm. There also weren’t any drain plugs for the basin or large bath. Worth noting that it’s very much on the edge of town, so a fair walk in - we ate at the nearby Stoacker Room and had a good meal, so it wasn’t an issue, but the next morning we spent some time around the very neat (compliments to the local council) lakeside/park area in town which has several bars and restaurants and realised we’d slightly missed out. Has a reasonable gym and weights room and pools (some were covered up).

Date of stay: November 2023
Trip type: Travelled as a couple
Thank FunBoyOne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this reviewResponded 20 November 2023

Dear FunBoyOne,

Thank you for taking the time to leave your review and your positive comments relating to our apartment room types. We do apologize for the confusion around our check in time, we do our best to inform all of our travel agents and this is mentioned on all of our direct confirmations. We do encourage our guests to let us know if there is anything we can provide during your stay, to make your experience with us as enjoyable as possible. Please note we are located 3km from the town centre of Wanaka. We hope we get the opportunity to see you again on your next visit to Wanaka.

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Reviewed 16 November 2023

Clean room with a nice bathroom. Room was pretty small and not as luxurious as I expected from the spa hotel vibe. Didn't like the lack of headboard on the bed. Think we were a bit off season as a couple of the pools were closed and no pool towels were provided. I was a bit disappointed by the pool area, the sauna was very small, changing rooms not particularly nice. The hot tubs were too cold. The staff were very nice and helpful though, booked us a taxi for one day. Checkin/out was easy and quick.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Pippa H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this reviewResponded 20 November 2023

Dear 573pippah,

Thank you for taking the time to share your recent experience with us. We're delighted to hear that you found our room clean and appreciated the quality of our bathroom. However, we regret to learn that certain aspects of your stay did not meet your expectations.

We genuinely apologize for the size of the room not meeting the luxurious standards you anticipated. Your feedback about the absence of a headboard on the bed is duly noted, and we'll explore ways to enhance the room amenities for a more comfortable stay.

We're grateful for your kind acknowledgment of our staff's friendliness and helpfulness and will ensure to pass these on.

Your feedback about the sauna, changing rooms, and the temperature of the hot tubs is invaluable to us. Please note additional pool towels ae provided from your room and also on request from reception. Rest assured, we'll thoroughly investigate these concerns and take necessary measures to improve our facilities.

We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay that aligns with your expectations.

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