We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
jetsetterj2015
Christchurch, New Zealand

Tired family accommodation

2.0 of 5 bubblesReviewed 7 Nov 2022
Spacious family-sized units but scruffy and well out of town. Very cold with timber floors. Beds comfy enough. Shower over giant tub unsafe for anyone with mobility issues as nothing to hang onto. Towels thin and small. Unfriendly staff.
Date of stay: October 2022
2.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this review
Responded 8 Nov 2022
Dear jetsetterj2015,

We regret that we did not meet your expectations during your stay with us and take on board your comments in our strive to provide the best possible service to our guests. We are located 3km from the town centre of Wanaka. For anyone with mobility issues we do have units available with easy access. We will be speaking with our front of house team to ensure our high standards of service are well maintained.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$296
  • Priceline
    $296
  • Hotels.com
    $300
  • ZenHotels.com
    $326
2.0 km from Oakridge Resort Lake Wanaka
Free Wifi
Free parking
$513
No prepayment needed
  • Expedia.com
  • Trip.com
    $513
  • Hotels.com
    $625
2.4 km from Oakridge Resort Lake Wanaka
Free Wifi
Free parking
$290
  • Vio.com
    $228
  • Priceline
    $235
  • Trip.com
    $290
19.4 km from Oakridge Resort Lake Wanaka
Free Wifi
Free parking
$215
No prepayment needed
  • Expedia.com
  • Hotels.com
    $192
  • Priceline
    $215
21.2 km from Oakridge Resort Lake Wanaka
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
    $330
  • Priceline
    $295
  • Trip.com
    $338
0.4 km from Oakridge Resort Lake Wanaka
Free Wifi
Free parking
Get rewarded with One Key
  • Agoda.com
    $843
  • StayForLong
  • Vio.com
    $888
2.8 km from Oakridge Resort Lake Wanaka
Free parking
Restaurant
Location, location, location
Get rewarded with One Key
  • Booking.com
    $204
  • Agoda.com
    $179
  • Priceline
    $203
2.3 km from Oakridge Resort Lake Wanaka
Free parking
Executive Studio
Get rewarded with One Key
  • Booking.com
    $230
  • Agoda.com
    $195
  • Trip.com
    $229
2.0 km from Oakridge Resort Lake Wanaka
Free parking
Wanaka Hotel
Get rewarded with One Key
  • Booking.com
    $190
  • ZenHotels.com
    $170
  • Priceline
    $203
2.3 km from Oakridge Resort Lake Wanaka
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
    $98
  • Priceline
    $98
  • Hotels.com
    $98
1.6 km from Oakridge Resort Lake Wanaka
Free parking
View more hotels in Wanaka
Reviews (1,176)
Filter reviews
1,176 results
Traveller rating
314
426
245
126
65
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
314
426
245
126
65
Show reviews that mention
All reviews hot pools oak ridge one bedroom apartment great resort full kitchen tubs town facilities sauna units nz skiing laundry
Selected filters
Filter
Updating list...
20 - 25 of 1,176 reviews
Reviewed 8 October 2022 via mobile

Worst stay I’ve ever had, more like a 2 star hotel and not really a hotel when the restaurant and bar is only open for 2 hours at night selling average pizza’s! We left a night earlier than we payed as the beds were like sleeping on a rock. Staff is rude and act like they don’t want to be there! Spa facilities are terrible as they rent it to the public and work on a first in first served basis with no time limit! Absolutely terrible place to stay!!! Avoid at all costs especially for the price! Not to mention they only have limited Freeview and the wifi is like dial up!!!!

Date of stay: September 2022
Trip type: Travelled as a couple
Thank Jorden G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this reviewResponded 10 October 2022

Hi Jorden, we regret that you did not enjoy your stay with us. Unfortunately, due to staff shortages our restaurant is operating on limited hours and menu as advertised. We will be speaking with our housekeeping team to investigate the issue with the mattresses, an additional mattress topper for can be provided on request for extra comfort. Our pool facility does experience higher demand during the school holidays, but our opening hours are from 9am until 9.30pm and we usually have plenty of availability during off peak periods, please be advised pools are not rented.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2022

We had a best family holiday we have ever had. Skiing was great and the hot pools were amazing. Staff were lovely and we had a nice meal in the restaurant. Petra the Matre De was a breath of fresh air and really made our stay. We have already booked for next year.

Date of stay: August 2022
Trip type: Travelled with family
Thank Z9028OYkarenw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this reviewResponded 8 August 2022

Dear KarenW,

We're please that you enjoyed your stay with us and thank you for taking the time to leave your feedback. We will be sure to pass your comments onto Petra. We look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2022

We travelled to Oakridge Resort and booked for three people. When we arrived there was no bed set up for third guest and got delivered a rollaway. We attempted to eat at the restaurant on the first night but had to wait for a table. We enquired if we could sit for a drink but were told there was no space so had to drive into Wanaka for dinner. On the second day the sauna was broken and not repaired all day and when we attempted to book restaurant we were advised it does not operate on Tuesday’s and Wednesday’s so again had to drive into town again.

Date of stay: August 2022
Trip type: Travelled with friends
Thank Julz8371
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this reviewResponded 5 August 2022

Dear Julz8371,

We regret that we did not meet your expectations during your stay with us and do sincerely apologize the room was not prepared on arrival appropriately. We will be introducing new steps to ensure this does not repeat. Please be advised that due to worker shortages our restaurant is now operating on a restricted 5 days and we do our best to advise our guests prior to arrival. We wish you all the best on your onward travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2022

Oakridge has a great pool area and hot pools available which my 11 year old loved. This is the definitely the draw card for our family. Had an issue with pull out sofa mattress being very thin, but reception were very quick to fix the issue with rollaway bed, which was much appreciated. The restaurant was closed due covid but they had restaurants close by and also kitchen facilities so you can prepare your own snacks etc.

Date of stay: April 2022
Thank Beetravellers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 April 2022 via mobile

Oakridge has the best hotel gym I've ever seen and the pools are fantastic. Sadly the rooms do not meet the same standard. We had a 3 bedroom unit which was really 3 small units, so having 3 bathrooms was a bonus, however, the 2 bathrooms upstairs have no windows or natural light and upon entering we were overwhelmed by a smell I can only compare to rotting cauliflower. Having the fans on 24/7 made no difference. The first time I used the kitchen tap the arm fell out, it would not screw back in. We alerted reception who said they would send a maintenance man, 3 days later, no maintenance man... after our first night we had gone through the towel allowance as these also had to be used for the pool facilities, we had to ask for some more which triggered the rooms being serviced (thought that would just happen). Funnily, the bed in the large unit was remade and the old sheets just left on the floor!

The pandemic has provided an opportunity for deferred maintenance to be caught up on, or so I would have thought. Williams Hotels clearly did not maximise this opportunity as the rooms' paint work was in a terrible state. The antique TV humoured our children.

Will look elsewhere, but will struggle to match the pools

Room tip: Great parking
Date of stay: April 2022
Trip type: Travelled with family
Thank Gregory E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob Williams, Guest Services / Front Office at Oakridge Resort Lake Wanaka, responded to this reviewResponded 26 April 2022

Dear Gregory,

Thank you for taking the time to leave your feedback and your positive comments relating to our gym and pool facilities. We do apologize for the inconvenience caused by the odor in the room on arrival and we will be speaking with our housekeeping team to investigate on what may have caused this, including the confusion around your room service and for the mistake of leaving the sheets in your room. We do provide extra towels for the pool facility which you can collect from reception. From our records concerning the tap we did discuss organizing a repair but we understand that you preferred for this to be done on departure. Thank you again for your feedback and please don't hesitate to get in contact if you have any further comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews