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Journey62643446620

Disappointed With Charge

Review of The Moorings
2.0 of 5 bubblesReviewed 27 Sept 2023
Our family were set to stay here at the end of September for a night. We had a family holiday planned and really wanted to take our kids to Wanaka because both my partner and I have always enjoyed it. We decided to go “the long way” so we could spend a night in Wanaka.
Unfortunately we had to change plans and travel routes due to state highway road closures from recent flooding and slips. We informed the motel immediately once we realised and they sounded very accommodating and understanding when I spoke to them over the phone. I was lead to believe that we would in fact not be charged.
We had booked through booking.com and were told that to cancel our reservation we had to go through them but he would keep an eye out and ensure everything would be sorted.
We were very disappointed to see that our request to waive the fee was declined by The Moorings.
I understand that at times, charges deserve to be charged however having to cancel our stay was partially due to reasons outside of our control - we really could not justify adding on an extra 8.5hours travel time just for a nights stay instead of what would usually be 2.5hour drive, especially with two young children.
With plans to return home via Wanaka, it is unlikely that we will consider The Moorings.
Date of stay: September 2023
Trip type: Travelled with family
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The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (581)
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All reviews great location lake and mountains stayed in a bedroom apartment restaurants and bars comfortable stay stayed for nights views motel lakefront units bbq laundry nz kitchen
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7 - 12 of 581 reviews
Reviewed 30 April 2023 via mobile

The motel is in a very handy location, you can walk into the main shopping and restaurants and bars. It was a fairly standard motel inside, but does have amazing views of the lake. I think that’s what you pay for the view. The toilet in our bathroom had been broken and was glued and blue tacked up and looked like it had been that for sometime. Room had everything we needed and bed was comfortable. It was full but didn’t hear any noise at night.
Nothing amazing apart from the views but still clean and tidy.

Date of stay: April 2023
Trip type: Travelled as a couple
1  Thank feebee10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 April 2023

Great location, very short walk to cafes, restaurants and grocery stores. We got a lakeside apartment which had great views of the lake and mountains. Room was clean and bed was comfortable. Would recommend!

Date of stay: April 2023
Trip type: Travelled as a couple
Thank Nlee149
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2023

Spotlessly clean lodgings with accomodating staff within a short walking distance of dining and shopping areas. We adjusted our arrival date at the last minute coming in a day earlier and The Moorings just happened to have one room left to accomodate our change of plans. So we got a half dayoff to catch up on doing some laundry and chilling out before resuming our NZ adventures.
We definitely loved this place and appreciate that Darren and his staff did a great job accomodating us durung our stay.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Regomatic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 February 2023 via mobile

Really nice apartment, however, it was on the small side.
We stayed in a 3 bedroom apartment, but dining table only had 4 chairs, as did the outdoor setting, and kitchen was also quiet small.
However, apartment was clean and tidy, and was well positioned.

Date of stay: February 2023
Trip type: Travelled with friends
Thank thegarvans
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 January 2023 via mobile

We reserved one of their 3-bedroom lakeview units because (supposedly) it was the only room they had left while we were in Wanaka The owner/manager had us sign a contract for a 3-bedroom - and prepay our entire stay - before he put us in a 2-bedroom until with a mostly obstructed lakeview. When we asked him to refund us the difference for taking a smaller unit, he refused. Don’t sign or prepay for a room here until you see it. The management has no integrity.

Room tip: This would be the last place I’d stay in Wānaka - management has no integrity
Date of stay: January 2023
Trip type: Travelled as a couple
Thank Curious08228033532
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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